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Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6142 Topics
Madhumithaa V
Madhumithaa V
posted in Product Questions
Org Chart Collapse Expand Feature Use in View/Comment Mode

When I share my Org Chart visual in View or Comment mode with other members in my team the other users are unable to expand/collapse like I do in my edit view. Is there a way to enable this or is this feature not available yet?

230
Abby S
3 years ago
Kate R102
Kate R102
posted in Product Questions
Shapes are miniscule

Something happened between starting my lucidchart drawing and now.  When I drag a shape onto my canvas the shape is super tiny.  So tiny that it appears as a single dot.  So tiny that I cannot even grabhold of the corners to expand it. I am able to continue working by copying and pasting my existing shapes but it is slow tedious work.  What did I do?  Or more to the point how do I undo it?

30
Tate S
3 years ago
Jon S
Jon S
asked in Product Questions
I am unable to lock shapes on my chart because the lock is grayed out

Do you know how to fix this?

390
Emma D
3 years ago
Jon S
Jon S
posted in Product Questions
Is there a limit of text you can enter into a note or shape?

I have been trying to paste text into both a shape and a note and it causing the app to crash.    

10
Cydney E
3 years ago
Kevin M101
Kevin M101
posted in Product Questions
BUG: Adding diagram to GoogleSheets loads indefinitely

Hello We have a Lucidchart diagram we would like to add to a google sheets document. We hoped to use the Lucidchart integration for google sheets to select a diagram and insert it into a google sheets document. However after clicking insert on the diagram preview the progress bar just loads indefinitely no diagram is inserted after waiting over 10 minutes. To explain my process: I granted Lucidchart access via the integration for google sheets => Selected the diagram I wanted to add => It appeared correctly in the preview window => I clicked insert. I expected that the diagram would appear on my google sheets document after a few minutes but it just hangs on the loading dialog. No diagram is inserted in the google sheets document. See screenshots below: Is there a workaround or fix for this? Thank you

40
Kevin M101
3 years ago
TED
TED
posted in Product Questions
storage capicity is not decreased

Recently I upgraded lucidchart to team 2-3 members. Because lucidchart is always not sufficient to a storage I wanted to get a enough free storage. So I deleted many pictures and documents but after more than 10 days of doing this storage is not changed. How long should I wait to be changed my storage capacity? 

10
Emma D
3 years ago
Brent H
Brent H
asked in Product Questions
What shapes are available to free Lucidchart accounts?

I have a chart that I've shared with coworkers giving them editing capabilities. I have a premium account and I can't tell which shapes are available for them to use with their free accounts. How can I find out which shapes are available to them without having them click on each library and try them out one by one?  

332
Brent H
3 years ago
Artem S
Artem S
posted in Product Questions
How can I get CSV schema of mySql database to be visualized in ERD .

Hi everyoneI'm learning LucidChart and trying to visualize MySql database schema in new Document. For this I use dump of mysql schema in database.sql file (with no data). Then I'm converting it to a bunch of csv files (https://www.rebasedata.com/). When I'm trying to upload it into the Lucidchart it gives me parse exception. What am I doing wrong?Thank you.

540
Jim M102
3 years ago
David U102
David U102
posted in Product Questions
Filter smart shapes to return one property by a different property

I want to display a list of values for one property on a smart shape that is filtered by a different property on the same shape. So if I have a Container with shapes with properties that return the arrays Job List = [$25$50$26] and Ship By Month = [232] I would want the function to result in [$25 $26]. So far I have gotten to this code which isn't working =FILTER(CONTENTS."Job List"@"Ship By Month"=2) What am I doing wrong?

130
Clara H
3 years ago
Lindsay E
Lindsay E
asked in Product Questions
Student Lucidchart account

hi im a student at univeristy of portsmouth. I'm unable to complete my design because im using the free account. is it possible for me to switch to a student account

310
Coumba D
3 years ago
Nuno S
Nuno S
asked in Product Questions
Invitation email from my company doesn't come through

Hi My company has sent me an invitation to join the team but the email never shows up on my inbox. Not even my junk mail. I receive the notification in LucidChart bu can't do anything with it. Can you set this up manually? My team's domain is btcpower.com This is quite urgent as i need to use lucidchart today.  

370
Micah
3 years ago
siribarne
siribarne
posted in Product Questions
LucidChart with Action and Confluence cloud

I have the Lucidchart confluence plugin installed and we have been using it for years.  I am designing a new confluence cloud instance and I want to create a Lucidchart flow diagram to get everyone's (my bosses) buyoff on it before I start work on it. What I was trying to do is create a flowchart with actions that take you to other Lucidchart diagrams.   This all works great in Lucidchart but when I click on the action when I'm in Confluence I just get a blank about box.  Does that mean this doesn't work?  Or is there some configuration I need to do on the confluence side?   Thanks  

70
Maison W
3 years ago
Don L
Don L
posted in Admin Questions
Usage / Last Login Date Report

As a system admins we need to understand who is logging in and using a service. Can you point us to article or explain how we can get a user report that shows login create edit comment (various usage types) data? If this report does not exist in a self service mode today can you build this feature? Can this data be accessed via API?

720
Adam Y
3 years ago
Abishek S
Abishek S
posted in Product Questions
Limit issue when linking data

Hi I am having issues linking a Google Sheet to my Lucid Chart for Organisation Chart.I have attached a screenshot.

140
Shanna H
3 years ago
Stephen A
Stephen A
posted in Product Questions
LucidChart - Why should a team of 1 have to upgrade to a team account just to get automation?

I think the title pretty much speaks for itself.  As a small business owner it would be wonderful to do something as simple as link data.  I don't have a team but yet the only way to get these features is to upgrade to a team account.  Why not offer an individual option for automation and integration functions so a team of 1 can function as a team of many without having to pay for additional help?  Especially during these trying times when even a small additional expenditure can mean the loss of one's business.

80
Emma D
3 years ago
Ray E
Ray E
asked in Product Questions
Can't print Lucidchart document

I'm unable to print any of my flow charts using the "Print" option.When I get to the print options  I click Print the dialog closes "Generating file" comes up then "Processing complete".  Then nothing.I'm using Chrome. I've tried removing the extensions (which I saw in someone else's question) but its still not workingI've tried different networkStill not printing - its driving me mad Can you give me a fix for this please

647
P
3 years ago
Jennifer H
Jennifer H
posted in Product Questions
Getting Hotspots to Work with Link to Layers

I have read the tutorial and the community help on this topic and I still can't get a hotspot with link to another layer to work. What I'd like is to show the first column and then "turn on" successive columns. When I try to link the first column/vertical swimlane to the 2nd column and press Shift/Command + all that does is make the content bigger. I looked for Sync Visibility as suggested in the community posts but did not find it in any of the menus. I am stumped but still excited to get this to work. 

210
Jennifer H
3 years ago
Jan H
Jan H
posted in Product Questions
Custom SVG shapes loose outlines

I have created a few custom shapes in Lucidchart by designing them and then exporting the document as an "SVG with transparent background". The document is exported and looks perfectly fine but once I upload it into my custom shapes library some of the outlines will be lost. It has only happened with two shapes and none of my other shapes have had that issue. I don't know what is different or what went wrong with the two designs.  See the attached images for the design vs what is created when shape is imported.

70
Clara H
3 years ago
Liam E
Liam E
posted in Product Questions
Struggling to import data and organise it automatically?

Not sure if someone's available to talk as I have noticed there's no contact details anywhere to speak with support. I have a column for Unique ID (i.e 1-100)Name job title and reports too (references the unique ID of the colleague they report into) Can this be set up so Lucid Charts sees the info and automatically builds the flow charts for me as it doesn't look like I can or is there something I am missing? Is there a number I can contact someone or arrange a call back to better describe what I have and what my needs are?   Kind Regards Liam

10
Micah
3 years ago
kieran
kieran
asked in Product Questions
how do I export my infinite canvas to a png

Hello I am trying to export the whole diagram but it's not exporting the whole thing. How do I do it?   Thanks 

91
Flavia D
3 years ago
Shauna M
Shauna M
posted in Product Questions
Editing Org Chart Employee Photos

Everyone's head is being cut off in the employee photos on the Org Chart.  Is there a way to fix this?  Can they be edited or should the photos be a certain size?

120
Nico S
3 years ago
Worlds S
Worlds S
posted in Product Questions
compte gratuit

bonjour j'ai créé un compte gratuit il y a quelque jours. J'ai créé 20 objets et les liens entre eux et je ne peux plus utiliser le logiciel alors que normalement on a droit à 300 objets dans la version gratuite. Je ne peux plus l'utiliser car le logiciel se bloque sauf si je rentre ma carte bleue pour tester gratuitement pendant une semaine les fonctionnalités gratuite. Comment puis-je profiter de ma version gratuite sans avoir à rentrer ma carte bleue? merci

50
Emma D
3 years ago
Peter G103
Peter G103
posted in Product Questions
Embed content from another source in Lucidchart

Is it possible to embed content from another source in a Lucidchart.  We have an Airtable base that we'd like to see while working in Lucidchart.

40
Ashley C
3 years ago
Sven S
Sven S
posted in Product Questions
Export Voting Results

Is there a way (other than screenshot) to export the results of a voting session?

540
Mario E
3 years ago
Jim M102
Jim M102
asked in Product Questions
How do I export a mysql database using phpmyadmin for ERD

I would like to import a MySQL database into LucidChart. The part I don't understand is how to EXPORT my LOCAL database schema/ERD from PHPMYADMIN to a CSV file so that I can import it into LucidChart.  If someone can explain this process or point me to where I can find the step by step process I'll be eternally grateful.  :) 

925
Emma D
3 years ago
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