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My account is showing 100% disk space usage and still shows this after I've deleted several images from my diagrams. What am I doing wrong?

Hi David thanks for posting in the Lucid Community - I'm happy to help!


Deleting an image from your document is a good first step for freeing up storage by reducing the overall size of your document. In addition we also recommend removing the image from your Image Manager where the image will still exist even if removed from your document. You can access your Image Manager by clicking the image icon next to the magnifying glass above your shape library.


A few other storage tips that you might find helpful:



  • You can check how much of your storage is being used and what it is being used by in your Account Settings at the bottom of the left panel. If you hover over each of the colored sections you can see what that portion of the storage represents.

  • Images generally take up the most space in your account if you are running out of room it is recommended that you clear out as many images as you can from both your documents and your Image Manager. You can access your Image Manager by clicking the image icon next to the magnifying glass above your shape library.

  • Please note when deleting documents in order to free up storage space you will need to navigate to your trash folder and select to delete the documents from your trash as well.


I hope this helps! Please let me know if you have additional questions. 


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