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Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6326 Topics
mariam.salahwaiss
mariam.salahwaiss
posted in Product Questions
Connexion ou authentification des utilisateurs

Bonjour  Lorsque j'ajoute un utilisateur pour qu'il puisse consulter les processus que j'ai créé via admin-->utilisateurs. l'utilisateur en question rencontre des difficultés de connexion ci-dessous les détails. Il reçoit un mail d'authentification qui le renvoi vers le site Lucidchart ensuite en lui demande d'insérer  un mail et un mot de passe alors que c'est un nouveau utilisateur c'est à dire qu'il ne possède pas de mot de passe. Plusieurs utilisateurs rencontrent ce problème malheureusement et pour contourner ça ils cliquent sur mot de passe oublié.   Je vous remercie pour votre retour.  

20
Nico S
Network A
Network A
asked in Product Questions
Change default Line Text size and style?

When I add connection lines to a "Decision" shape in Lucidchart, it automatically adds "Yes" or "No" to the line. That's great! What I'd like to do is change the default size and style of this text. I've been using "Copy/Paste Style" to update the text but this is tedious. How do I just change the default?

2460
Network A
Jeff D
Jeff D
posted in Product Questions
Importing Outlines into LC

I have a list of servers in an outline in MS Word.  The list is in outline format: Server level 1 IP address Level 2 notable resources/OS level 3.  Is there a way to import this outline into Lucidchart?  I was hoping to use SmartContainers and did not want to retype everything.

00
Tate S
William B102
William B102
posted in Product Questions
lost file

I spent a few hours on putting a draft together last night and this morning the file says over 600kb however when i open it its empty.

40
Leianne C
Sam A
Sam A
posted in Product Questions
Zoom to a certain percentage?

I have a complex diagram that I want to view a certain section as large as possible so I want a fine zoom.  The zoom control is too coarse to allow this so the section either goes off-screen or not zoomed enough to where I get too much other parts showing.  How can I control the zoom precisely?

40
Leianne C
hayley t
hayley t
posted in Product Questions
Keep Formatting When re-importing data in Org Chart

I have spent a good deal of time formatting (shapes colors text etc) my org chart. But when I import updated data (org chart changes often) I lose all formatting. I do not want to have to go back in and make major changes when the data is updated. I have conditional formatting set up which helps but still leaves me having to make some modifications. Is there a way to keep all formatting when importing updated data? If not does having linked data vs. imported data solve this issue?

180
Abby S
Василий В
Василий В
asked in Product Questions
Automatic Lucidchart update in Confluence

How to configure the integration?How to update a chart when refreshing a page in Confluence?The author of the page does not have the ability to update the chart in the editor.

386
Maison W
Catherine Hiew
Catherine Hiew
asked in Product Questions
How to mirror/flip a horizontal hierarchy diagram from right to left?

How to mirror/flip a horizontal this hierarchy diagram in Lucidchart from left to right? I wonder why only have one direction selection 🙂.  

793
Micah
Paul F102
Paul F102
posted in Product Questions
Visio import: Convert to Lucidchart shapes (beta)

What are the advantages/disadvantage to this option: Visio import: Convert to Lucidchart shapes (beta)   Thanks.

260
Abigail M
Bram V
Bram V
posted in Admin Questions
What is the default session management?

Even though our users log in using Okta they could open it on a third-party computer and keep using that session until that session is expired. That means if a user is offboarded he/she could still access LucidChart with that session unless the user is automatically deactivated through the SCIM integration. So my question is how long is the default session duration? Is this something that can be changed?

60
Emma B
Rachel W
Rachel W
asked in Product Questions
How can I remove/delete uploaded fonts in Lucid?

Is there a way to entirely remove fonts that I have uploaded? 

10110
Jeff B101
Jason S103
Jason S103
posted in Product Questions
Delete Entity Relationship Shape Entry

How do I remove/delete a generated entity relationship "shape" from my shapes library?

130
Som S
ALEX ENRIQUE V
ALEX ENRIQUE V
posted in Product Questions
Necesito obtener una cuenta Gratuita para mis estudios universitarios

soy estudiante y necesito obtener una gratuidad para facilitar mis estudios ya ingreso con el correo institucional pero me cobran al hacerlo y tiene un limite por cada trazo que se realice.

30
Leianne C
Ralph T102
Ralph T102
posted in Product Questions
some sort of way to detect lines that are not connected to a shape

Hello   I was wondering if there was a way for me to know whether a connector (line) from a container is not properly connected to another container. Visually they look like they're connected but if I were to move the container that it is connected to it would reveal that it wasn't actually properly connected.  I was thinking maybe some sort of conditional formatting but i couldn't figure it out. Any help would be appreciated

110
Abby S
Patrik
Patrik
posted in Product Questions
Moblie view: Hotspot function & embedded documents

Hi If I share a document on a website how can I make sure: a) the document/diagram is responsive on a mobile device?I tried to embed iframes with  width: 960px; height: 720px; but it looks very large on the mobile. b) I am using hotspots in the documents to toggle layers.On the mobile nothing happens when I touch the hotspot-area.Also tried to download the Android app but it requires an account which is overkill for a person who just want to study a process really quick one time. Kind regards Patrik

30
Clara H
Robbie B
Robbie B
asked in Product Questions
Layers not appearing in actions tab

I am trying to make a button toggle a layer. I've created the layer called "New Objective Layer" in the attached image. When I try to add an action specifically link layers to my button (which is on the base level Page layer) the Select Layer dropdown is empty even though created that New Objective Layer (see attached image). Am I missing something here? 

273
Flavia D
Femke D
Femke D
posted in Product Questions
overview of hotspots

Is it possible to get an overview of all hotspots in one document?

10
Nico S
Jeff H101
Jeff H101
asked in Product Questions
Resizing canvas (or a shape) does not resize text

Hi! I just resized a document when I realized it didn't need to be as big as it was. There is a LOT of text inside the shapes in that document. Everything rescaled nicely except the text which remained exactly the size it was before and is therefore spilling out past the borders of nearly every shape instead of nicely sitting inside them as it did before. There are dozens if not hundreds of little bits of text that are now the wrong size. What is the easiest way to fix this? I see options to select all shapes or all lines but no option to select all text.

220
Nico S
Japeth E
Japeth E
posted in Admin Questions
How to find out who put docs in trash?

Hi all Is there a log or something that shows who moved Lucidchart docs to the trash and when it was done? Much appreciated

10
Japeth E
Jonathan V
Jonathan V
posted in Product Questions
Can I create a list of pages in my document?

I want to use a single document to manage many pages. Can I create an index of pages inside the document on my first page?

310
Abby S
Shannon C101
Shannon C101
asked in Product Questions
Change cell border color in Lucidchart

Is it possible to have different colors for cell borders? For example in a table every 5th line has a darker bottom border to signal the start of a different section. I can only figure out how to change border color for every single cell in the table. Thanks!

1103
Ashley C
Evolvers G
Evolvers G
posted in Product Questions
Common Objects in Class Diagram

I have a set of high level Objects that are composites of various other objects which are shared. The high level Objects are split between several Pages of my document. We experimented with using layers to allow the composited Objects to be shown and hidden on the fly. I love that feature and I think it makes the diagram look impressive. The problem I am having is that as far as I know I can't have the same layers on multiple pages. I know I can put the shared objects on a separate page and share them from there but then I lose the beauty of the dynamic visibility on each page. Any links would change the page instead of just making the Objects visible on the page where they are referenced.. What is a good way to handle this and still have an impressive looking page for each of the sets of main Objects?

50
Leianne C
Evolvers G
Evolvers G
posted in Product Questions
Setup a return from a link?

Due to the fact that there is no way currently to share Objects between different class diagram pages I was looking into simply putting the shared Objects on there own page and then linking to them. The problem is that this takes the viewer away from the diagram that they were working with. Is there a way to add a reverse link or something similar so that they can jump back to the page that they were on?

10
Leianne C
Evolvers G
Evolvers G
posted in Product Questions
Dead Diagrams in Word

Videos of LucidChart's Microsoft integration show fully active diagrams with the ability to switch between pages and use layers. That is one of the main reasons why I chose Lucidchart in the first place. Now my team has created diagrams that we need to deliver to our client. When I insert them into Word they are just dead images. They don't even have the the layers that we created. Is this behaving as expected? The videos just gloss over Word and Excel integration after showing fully functioning PowerPoint integration. This would lead any viewers to assume that the behavior is the same for each of them.

00
Emma D
Admin2 T
Admin2 T
asked in Product Questions
Setting to disable selection mode/tool in Lucidchart

¿Is it possible to 'turn-off' the default selection mode? I'm having serious trouble with it.    Let me explain: - You need to select a group of objects.  - You go and do it with your mouse creating a selection area with the pointer.  - As a result you end up selecting other objects that were not included in your selection area.  - Then you have to spend lots of time 'deselecting' the objects that does not apply to your original idea.    ¿What can we do as users to prevent such an annoying situation?   Hope you can help. Thanks in advance. 

1275
Emma D
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