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Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6143 Topics
Rene L
Rene L
posted in Product Questions
How do I disable Dates beneath Milestones in a Timeline?

Hey there I'm trying to figure out a Way without having any Dates shown beneath a Milestone like in this template here: https://www.lucidchart.com/users/login?return_url=/documents/editNew/83d36832-925b-41d9-841e-6448ff995f56 The Dates should only appear on the Timeline itself but not underneath the Milestones. Any Help is very much appreciated!   Thank you!

40
Rene L
3 years ago
Abel R
Abel R
asked in Product Questions
Create causal loop diagrams for system analysis in Lucidchart

Hi there it seems that to this date Lucidchart does not support the creation of causal loop diagrams for system analysis. Is this a new type of diagrams that is on your product roadmap? Thank you.

693
Abby S
3 years ago
John F101
John F101
posted in Product Questions
Create sub-layers

Some months ago I created a layered diagram with multiple base layers each containing sub layers. The purpose was to hide a base layer and all sub layers would be hidden with it. For example: Base layer 1 Sub layer 1a Sub layer 1b Base layer 2 Sub layer 2a Sub layer 2b By hiding Base layer 2 I also hide sub layers 2a and 2b. Now I can't remember how I created sub layers. The document clearly shows the hierarchy:I need to add new sub layers. Can someone help me ? 

100
Micah
3 years ago
gert V
gert V
posted in Product Questions
Integration with Jira?

Hi  I saw the great integration between Atlassian Jira and Miro and I'm jealous :) Anything like that on the roadmap? See https://marketplace.atlassian.com/search?category=Charts%20%26%20diagramming&hosting=cloud&moreFilters=free&product=jira&query=miro  for more info gert.

120
Eric R
3 years ago
Dewalt K
Dewalt K
asked in Product Questions
Stuck in view only mode in Lucidchart

I am using Lucidchart on my Mac M1 using Microsoft Edge browser and I keep getting stuck in view only mode. Simply logging out and back in to Lucid does not help the only for me to get back to editing mode is delete all the cookies for Lucid and then do a force close of Edge and restart. I do not sign out of Lucid everyday but I shutdown the computer. Any idea how to resolve this?

830
Ashley C
3 years ago
Mike t
Mike t
posted in Product Questions
Lucid Tool Bar

ON two of my new charts the toolbar is missing. How do I get it back?

210
Emma D
3 years ago
Aryour A
Aryour A
posted in Product Questions
Stop connected lines moving when extending a line

How do I make a line longer without moving everything connecting to it. Just extending the line at the bottom with no distortion on any line connected to it as this means I have to drag everything connected to that line (sometimes up to 10 or more lines) back into place. I've tried shift Ctrl Alt and searched the help for help. If this is not available can this be an added feature? Thanks in advance Aryour  

340
Emma D
3 years ago
Debbie T
Debbie T
asked in Product Questions
Shape text default changed in Lucidchart, want to change it back

Hello I've been working on a large process map and during the project the text default for shapes changed from Center/Center to Top/Center.  I have used the 'Right click on shape and set as default style' and it is not correcting the issue.  Each new shape selected defaults to Top/Center text alignment.

464
Tate S
3 years ago
Miles D
Miles D
posted in Product Questions
Lucidspark Mobile App?

Any plans to create a mobile app for Lucidspark? I can see that being useful particularly on a larger device like an iPad.

10
Micah
3 years ago
fwashbur
fwashbur
posted in Admin Questions
Future of Lucidchart for Confluence Data Center

Hi Folk My IT department is telling me we need to move away from Lucidchart for Confluence since we have an on-prem Data Center installation of Confluence and Lucidchart no longer supports that so we must port all our existing Lucid diagrams to Gliffy. Can you confirm if this is the case or will we be able to continue to have the Lucidchart plugin for our Data Center Confluence instance going forward? Thanks - Rick

60
fwashbur
3 years ago
Josh W
Josh W
posted in Product Questions
Unsharring to Slack Channel

Hello! Is it possible to "unshare" a Lucid document that was shared to a slack channel? The sharing has perma-posted the doc to that channel and I'd like to remove that posting.

40
Maison W
3 years ago
Hannah W101
Hannah W101
posted in Product Questions
Edit Data Values By Clicking Shape

I'm trying to create a dynamic demo of a product we would like to build. Is it possible to trigger conditional formatting rules by clicking a shape? Thanks in advance for any help!

20
Emma D
3 years ago
Kate L102
Kate L102
asked in Product Questions
Standard Shapes in Lucidchart toolbar - how do I get them back?

I pressed the X by the 'Standard' section in the toolbar and now it's disappeared - how do I get it back?

273
Eric R
3 years ago
Amin S
Amin S
posted in Product Questions
Changing Measurements on Floor Plan

Hi if I have a wall on the 2D floor plan with a specific measurement is it possible to edit that measurement without affecting the length of that drawn wall? In other words I want a fake measurement.   Is that possible?   JH

130
Emma D
3 years ago
Stephen G
Stephen G
posted in Product Questions
How to display FREE templets only?

Hi there I am currently on the Free EDU plan. How can set LucidChart to display only the free templates. It's somewhat annoying to keep clicking on templates only to find that they are in the Premium plan only. Cheers Steve

30
Abby S
3 years ago
Joe B
Joe B
posted in Product Questions
Connecting Lines Between Boxes

How can I ensure that connecting lines between boxes are totally horizontal or totally vertical

30
Tate S
3 years ago
Nathan C101
Nathan C101
asked in Product Questions
Offline not working

Hello I would like to use lucid offline but I do everything the help articles seem to say and still can not get it.  Am I missing something? What I have done: I am logged into my lucid account on Google Chrome on Windows 10 I have gone to Account settings to document settings to Lucidchart to toggled the button to on for "Make recent Lucidchart documents available offline on this computer." When I go to go to lucidchart.com when offline it just says no internet. Thank you   

631
Abby S
3 years ago
Ewan N
Ewan N
asked in Product Questions
How to create a UML Sequence line in Lucidchart

I have watched youtube videos and it didn't help.  I started a new LucidChart diagram find the UML Sequence shapes placed an entity.  Every time I drag a line it is a "connecting line" instead of a UML sequence lifeline.   How to create a lifeline please (dragging doesn't work for me) please? 

785
Mike W101
3 years ago
Matthieu N
Matthieu N
posted in Product Questions
Rack shape text

Hello we tried to use lucidchart for rack but there is some limitation.  At the top of the screenshot you can see the default way to add text on each device.  At the bottom this is a manual way of what we want.    Do we have a way to set the default text shape on 1 line instead of multiple line ?  Can we add multiple text on 1 shape ?    Thanks

10
Eric R
3 years ago
Paul C
Paul C
posted in Product Questions
Resize Slide Area?

Hi Is there a way of resizing the area of a slide? (like Prezzi)  Zooming in and out of areas would be a very cool thing to do.  Paul

100
Jean H
3 years ago
Ernest G
Ernest G
posted in Product Questions
MY CHARTS ARE MISSING PLEASE HELP!!

Some of my charts are missing.  I need to find them ASAP.

30
Abby S
3 years ago
John M104
John M104
posted in Product Questions
How to modify import script to include description field from SQL Server for ERD import

I am trying to create a ERD in Lucidchart based on the query provided by Lucidchart for SQL Server. However I would like the description field included as well. How can I modify the SQL query to include the description field?  Ex. attached from SSMS.

90
Tate S
3 years ago
Emma A
Emma A
posted in Product Questions
BPMN Choreography - swap shading rather than participant?

The method I am used to is to swap the shading of the participant and keep the participants position the same rather than keep the shading always in the same position (ie the recipient shaded at the bottom) and changing the participant thereby making the transfer of ownership very obvious.  Is there anyway to do this please?

40
Eric R
3 years ago
Andrea R101
Andrea R101
posted in Product Questions
Confluence Rich Viewer

Hello I have been using the Lucidchart Confluence plugin to insert some interactive diagrams to a couple pages. I have the rich viewer enabled to allow co-workers to use the different links set up within the diagrams. I recently noticed that the rich viewer isn't loading properly. I am unable to see the zoom in/out and gear icon on the bottom of the screen and the top of the screen is also missing the page list that used to be there. Is there a way to fix this? Thanks

270
Andrea R101
3 years ago
joe@morelink.biz
joe@morelink.biz
posted in Product Questions
FloorPlan Help

 I cant seem to add anything that shows the size in feet like the prefab items you have already included..  I'd like to be able to just edit those but I can not change the font on say the W or the D for washer / Drier to say something like Cutter or Press

60
Micah
3 years ago
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