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Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6187 Topics

asked in Admin Questions

Setting up user as Billing only and not use up a license

We have a Lucid Suite Enterprise account and we have a user who only needs access to pay the invoices annually. It shows that she is using a Lucid Suite license. How do i free up that license but still retain her access to the billing and account options?

asked in Product Questions

How can I use an exported text file to create a diagram?

IN FACT, I’M NEW IN LUCIDCHART AND I WANT TO ASK HOW CAN I USE AN EXPORTED TEXT(FILE IMPORT O EITHER COPY TEXT) TO DO A DIAGRAM OF CLASS, USE CASE,AND ALSO HOW TO DO INTEGRATIONS WITH API,

asked in Product Questions

Haven't received email notifications

We no longer receive notifications even though they are enabled in the settings.

asked in Product Questions

How can I scroll up and down in a Lucidchart document?

I've been using Lucid for several years now and I swear that in that time I have always been able to scroll up and down in a document just using my mouse wheel. To scroll left/right I have to hold the 'shift' key and to zoom in and out I had to hold the 'control' key (Mac). But as of just today it seems the mouse wheel only zooms in and out and I can't figure out how to simply scroll up and down in a document! I'm not talking about dragging the whole canvas; I just mean scrolling up and down. All the help articles say the mouse wheel zooms but I really feel like that hasn't always been the case.  Regardless of if I'm going crazy though I can't figure out a way to just scroll up/down. Some things I've tried that didn't work are; holding the 'space bar' while scrolling; pressing down on the mouse wheel (that just acts the same as the right click). Even trying to scroll up and down using two fingers on my track pad behaves strangely like it can't decide whether it is zooming or scrol

asked in Product Questions

Nothing is working?

Can’t load flowcharts, progress bar never finishes and random blank pages load just navigating around, anyone else having the same problem?

asked in Product Questions

How to Continue Bulleted Lists in Table Cells in Lucidchart?

I'm trying to create a bulleted list within a single cell in Lucidchart, but when I press "Enter," it moves to the next cell, and using "Shift + Enter" adds a line without a bullet. Is there a way to continue the bulleted list on new lines within the same cell?

asked in Product Questions

Where to find page settings in Lucidchart

Andrew did a nice response about setting page size on March 28 2018 08:11 but  I don't have the menu on the right. Is it somewhere in the settings? I have reset my defaults but want to fix this one. Thanks

asked in Admin Questions

How to add a direct report without changing format

I can’t figure out how to add a direct report to my chart without it changing from a vertical view to a horizontal view. (I’m sure I’m using the wrong language - I am completely new to Lucid Chart.) I want to add a direct report to the person listed as Staff 2 below. Every time I try to add someone, it populates the supervisor as the SUPERVISOR vs Staff 2. I changed it in the drop down menu but then it edits the org chart from being in a vertical line to a horizontal line. How can I add it and have it remain as a vertical line? Thank you!

Morgan TLucid support team

published in Product Questions

Use Lucid on Avocor devicesFAQ

With Lucid's "Walk Up and Whiteboard" feature, you can use Lucidspark on Avocor whiteboard devices—no login needed! Check out these frequently asked questions to help you get started. How do I access Lucid from an Avocor device?Avocor devices have Lucid pre-installed on them. No setup required. Simply press Lucidspark Whiteboard from the device home screen. How can I cast an existing Lucid document onto an Avocor device?Open an existing Lucid document on your phone, laptop, or tablet and locate the option to cast the board:In Lucidspark, select the More menu from Board Controls in the upper-left of the workspace. In Lucidchart, select Share from the menu bar at the top-left of the canvas.Lucid will generate an 8-digit code which you can enter on the Avocor whiteboard device. How do I save a board I’ve created on an Avocor whiteboard device?When you're done brainstorming, you can save the Lucidspark board to your Lucid account by selecting Share in the top-right corner or Save in the t

asked in Product Questions

Why are my 8.5" x 11" Portrait Settings Resulting in 11" x 16.5" Landscape?

Hello Everyone,The Document Settings below result in an 11" x 16.5" Landscape page/canvas. The handles used to resize the canvas aren’t popping up either. Any advice? Thank you!Kevin

asked in Product Questions

Table of contents

Hello - can no longer see the TOC feature on the bottom right. How do I view it again? I am also unable to get ride of the “selected objects” feature - how do I get rid of that?

asked in Product Questions

Error occurred and not able to download

Hi team,Today I downloaded 2 of my Org Charts in a good way in PDF.Since this afternoon I try to download the rest, but I keep receiving below error.I re-started my laptop, always open in Chrome, as well open in the incognito version, but the result stay the same - showing below error. Hope you can support me.

asked in Product Questions

ERD relationships lines BUG

After reopening the diagram or just after adding another field to a connected table, the lines get messed up. It’s very very very disappointing for me, given the fact that this is a pricy product… Please fix this.

asked in Admin Questions

Didn't receive zendesk verification email

Hello! We didn’t received the Zendesk verification email and there is no option to click in order to send an another one. How to do to ask for a new verification email to be send? We would like to raise a support request. Many thanks! Best regards,

asked in Admin Questions

I am unable to create connector lines between shapes

I used the organization chart template in Lucidchart but I did not like the way it was layed out so I am trying to use the individual boxes and form my own connections, however I cannot get the shape to give me the connector dots to create a line. Any help would be appreciated.

abinayajayaprakash

asked in Admin Questions

connection refused error

Hi,We are trying to add Lucid chart in a confluence page but getting this below error.

posted in Product Questions

Uploaded font not displaying

Hi I am uploading new fonts in Lucid Chart and when I selected Uploaded fonts they are not displaying. I have also tried to rename the font and upload and they are still not showing in the list although Lucid notes successful upload. 

asked in Product Questions

forecast energy consumption in residential

Developing predictive models to forecast energy consumption in residential, commercial, or industrial settings

asked in Product Questions

Photo Positioning Issues in org chart in Lucidchart

When I upload a photo to my organization chart using the 'Upload Photo' feature, and then adjust the chart's sequence in the backend (Spreadsheet), the photo positions of Staff within the chart seem to shift unexpectedly. Example, after rearranging the chart's order, Staff Alvin's photo might appear in the position originally assigned to Staff John.

asked in Product Questions

Export to Visio VSDX or VSX returning error

I’m attempting to export a VSDX or VSX file but I keep receiving the error “An error occured. Failed to download.”Is anyone else having this issue and unable to export?

asked in Product Questions

LucidChart started lagging everytime it autosaves. Unusable now.

Every time I make a change that triggers the autosave (which is all the time), Lucid becomes very laggy, mouse cursor is choppy and jumps around. Started doing that in the last week.Using latest version of chrome.Tried clearing cache and launching in incognito mode.Tried disabling and re-enabling hardware acceleration.

asked in Product Questions

Ombre / gradient color effect for shapes in Lucidchart

I'm doing swim lanes where two roles have to do the same thing. I've seen this represented by a gradient (ombre) color scheme combining the two swim lane colors.  I know how to fill a shape with a single color but how can I add another color to create the gradient?  Thx!   Found it (answered 7 years ago) under "Custom Gradient Editor" post > Style a Shape

asked in Product Questions

How the get rid of the pink box

Does anyone know why I get this annoying pink box? I can’t click it or remove it or find anything in the help section that helps me? 😏BR, Rikke

asked in Product Questions

Merging Lucid Org charts

How do I copy-paste from parts of one chart into another? Currently the org chart is broken into departmental pieces now it needs to reassembled back together.

asked in Product Questions

Letters and numbers in Custom Shape Bank

As an agile coach and facilitator, i would like to create a custom shape bank that shows numbers or letters in the shape so that i can create RACI charts and custom sizing numbers.You can add circles and other shapes into a custom shape library that have numbers or letters, but when you add the shape the number/letter no longer appears until you drag out the shape from the library. So you have to have custom colors so that you know which shape relates to which number.It would also be great to then reorder the shapes

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