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Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

5838 Topics
H
HR Obiwezy
asked in Product Questions
AI Diagram Creation Error - "can't generate anything from this prompt"

Hello,The AI function feedback error when trying to create a diagram is  ‘can’t generate anything from this prompt’ I have edited the explanation multiple times and it’s the same feedback. How can this be resolved?

2
Ria S
Lucid Legend Level 2
2 months ago
Abigail M
Abigail MLucid support team
posted in Product Questions
How to resolve "Not assigned to SAML application" error when authenticating to Lucid

If you are receiving a “Not assigned to SAML application" error when trying to access Lucid, it’s likely you are not assigned to the Lucid application within your identify provider (Okta, Azure, etc).  In order to fix this, you’ll need to reach out to your company’s identify provider administrator or your internal IT team. They will have the necessary access to verify that you are assigned to the Lucid application within your identity provider.If you continue having trouble accessing your account, please feel free to post in this thread for further guidance!

0
Abigail M
2 months ago
Abigail M
Abigail MLucid support team
posted in Admin Questions
How to resolve “User cannot be created because the email already exists” error in Okta or Azure

Are you seeing a “User cannot be created because the email already exists” error when attempting to provision users in your identity provider? This error is being generated because the associated email is already registered as a user independent of your Enterprise Lucid account. In order for you to update this user in your IdP, the Lucid user will need to be added to your Enterprise Lucid account.You can send users an invitation to join your account via the Admin Panel as detailed here. After they accept the invitation and are added to your account, you should no longer receive this error.Please feel free to post any questions below!

0
Abigail M
2 months ago
F
Felipe Augustos
asked in Product Questions
Is it possible to have a usable Embed?

I currently have a request from a client, to have a lucidchart inside his company private project.I Search through https://lucid.readme.io/docs/welcome api docs, and tried to google any examples of it, and couldn’t find one, is it possible?The default embed is view only

1
Kelsey Gaag
2 months ago
A
alan mckenna
asked in Admin Questions
Domain Migration Question

We recently migrated all users, in okta, to a new domain. I know see accounts in both domains in Lucidcharts. Can I work with support to update all users to the same domain? Can you do it on the back end? 

1
Kelsey Gaag
2 months ago
S
skallam
asked in Product Questions
Wrapping the text in the MINDMAP

When I am creating the mindmap need to wrap the text that I am writing on the subtopic1.. Please help me how to do it.  

4
G
2 months ago
Z
zoomlmk
asked in Product Questions
Hover tooltip on images

I’d like to be able to hover over images and see text or a value assigned to that image. I’ve seen a post on this already that says you have to use conditional formatting, but it appears out-of-date as the instructions on how to implement no longer apply due to Lucid Chart UI changes. Hoping someone where can help. 

2
Z
2 months ago
A
alan mckenna
asked in Admin Questions
Domain Migration

We recently migrated all users, in okta, to a new domain. I know see accounts in both domains in Lucidcharts. Can I work with support to update all users to the same domain?

1
Quadeshia
2 months ago
S
SBlundell
asked in Product Questions
Breakout boards

Entering Breakout boards is very slow. So, I am teaching with between 2 to 4 students using Lucid Spark. I have set individual tasks for students on breakout boards. However, when I ask the students to move to the breakout boards it seems to take forever for them to be able to access/load for each individual student. Does anyone else have a similar issue or a fix for this?

4
Leianne C
2 months ago
M
meghan.tighe
asked in Product Questions
Monday.com icon does not appear in Menu

I am trying to follow the instructions on this page:https://help.lucid.co/hc/en-us/articles/14848543040660-Integrate-Lucid-Cards-with-monday-comI believe I have successfully completed “Install the Lucid Cards for monday.com integration” because I see the following screenshot: However, when I get to step 2 in “Link Lucidspark with monday.com”, I do not see any icon in the menu that appears:I have confirmed I have an enterprise license. I don’t see any integrations when I look at what is assigned within my account profile. Do I need a different level of permissions to complete the install? 

3
Leianne C
2 months ago
J
JellyBean
asked in Product Questions
CSV import

I am very new to this but...I got my .csv file to import into LucidChart. I can see all of the tables. I clicked on the tables one at a time and no relationships were drawn. Now I don’t know what to do.I looked at the .csv file and the PKs and FKs are indicated for each table in the file. How do I create the ERD and have the relationships show up?

1
Amelia W
2 months ago
W
william.walberg
asked in Admin Questions
"Allow email and password" is greyed out in Lucid admin panel

Hello, I am in Admin > Security > Authentication > User Sign In, and I am looking to check the box to “Allow email and password” but it is greyed out. Currently we allow SAML authentication but I’m looking to remove that and switch to local passwords. Can anyone help me with next steps, please?

7
H
2 months ago
A
adaman
asked in Product Questions
Printing

When I print an org chart at 12 x 18, the font is too small to read. How can I adjust the print settings to make the font size readable?        

1
G
2 months ago
S
shedietz
asked in Product Questions
Sharing Layered Diagram with Non-Users - Default to Preso Mode?

New user here - I’ve looked through all the help docs and done a lot of Googling, but can’t find an answer for this. Appreciate any guidance you can provide...I have created a multi-layer diagram that I need to share with an executive audience. These execs don’t have Lucid licenses. When they click the link I provide from Lucid to view the material, I want them to land directly on the document in the presentation mode showing layer 1 to start - like it would be if we were in a conference room together with me sharing it on a big screen. How do I accomplish this?I can’t use the PDF version to export, because it “breaks” the toggling of layers (it shows layers on separate pages, which is not a great experience for this group of users). I tried sharing a link, but it drops the person into what looks like the edit view of the app - which is a big turn-off for people who have zero experience with the tool and frankly no interest in or time for seeing all of that. I’m not sure if we see it t

4
S
2 months ago
A
adaman
asked in Product Questions
Printing for legible reading

When I print an org chart at 12 x 18, the font is too small to read. How can I adjust the print settings to make the font size readable?        

1
Humas1985
Lucid Legend Level 4
2 months ago
S
Sebastien Renaud
asked in Product Questions
How to change frame text color

See attached picture. I simply want the title text to be the same style as the container text. Makes some shape unusable

10
Flavia D
2 months ago
T
tapcam
asked in Product Questions
Out of storage, unable to save edits

I am unable to save any edits.  A message says “We are having trouble saving your recent changes.”  Another message says, “You have filled your allowed space.”  But I do not believe that I have.  I have a free account.  I have three documents, one page each.  One has 20 objects, one has 30, and one has 40.  I found the object count by using cmd-A on each document, and looking at the object count shown.  I have looked at other requests for help on this topic, but the responses don’t seem to apply to my situation.  I have tried switching to a Chrome Incognito page - same issues.  I have tried switching to a mobile hot spot - same issues.  Help, please. 

6
T
2 months ago
T
tapcam
asked in Product Questions
Unable to Save

I am unable to save any edits.  A message says “We are having trouble saving your recent changes.”  Another message says, “You have filled your allowed space.”  But I do not believe that I have.  I have a free account.  I have three documents, one page each.  One has 20 objects, one has 30, and one has 40.  I found the object count by using cmd-A on each document, and looking at the object count shown.  I have looked at other requests for help on this topic, but the responses don’t seem to apply to my situation.  I have tried switching to a Chrome Incognito page - same issues.  I have tried switching to a mobile hot spot - same issues.  Help, please. 

3
Kelsey Gaag
2 months ago
T
TheOllie
asked in Product Questions
My Shapes have disappeared from the Shapes menu

My Shapes within the shape library with all my custom shapes, which has consumed many hours of time, some of which are quite intricate objects, not to mention all corporate branding, have disappeared and no longer appear under My Shapes in shape library … No billing nor account issue (account owner).How can I get this raised with the team to investigate …?

1
Shantel Gillette
2 months ago
P
PeteMAtAdobe
asked in Product Questions
Display two diagrams side by side

I am creating diagrams that start at current architecture and have phases to the future architecture. Is there a way to display two diagrams side by side so that I can easily copy shapes or sections of diagrams from one to the other? 

5
Lance
2 months ago
J
Jshood
asked in Product Questions
Import cards or shapes with data in Lucidchart

Hi,I’m very familiar with using the org chart tool in Lucid Chart to import CSV data and add data to shapes on an org chart. I’d like to do something similar with a bunch of freeform cards. I’d like to import a spreadsheet of 100 rows with 5-10 columns and have it generate 100 cards with the data from most of the columns on the cards. I’ve seen the ability to import data to a lucid chart but am unsure how to generate the cards.  I need them to be in a freeform format where I can freely organize them similar to how you would do a sticky note excercise. Thanks!

1
Kelsey Gaag
2 months ago
J
james.yoder
asked in Product Questions
Shape improvements

My main gripe with Lucid is using shapes. Everything is designed around Visio, so if you use vendor shapes such as Cisco’s, you have to open them in Visio and unlock or edit the shape data fields before adding them to your Lucid shape library. It’s also a pain to move the shape data that you attach to shapes. On grouped items, adding shape data doesn’t work correctly. You have to click into the shape, and pick a single shape, and add the data there, which is clunky.  Direct import from Visio is spotty at best. 

10
J
2 months ago
Jay A101
Jay A101
asked in Product Questions
Resize a Lucidchart shape without shifting existing lines

Hello. I have a PROCESS shape extended to a long rectangle. I have a bunch of other shapes connected to it. I would like to extend the rectangle to the right without all of the existing connections shifting. Is there a way that I can drag the right border without dragging the arrows with it?   Thank you  

6
Micah
2 months ago
B
Bigwozza
asked in Product Questions
ERD Fails to import with relationships showing

I am unable to find out how to import a Database into an ERD.  It says in this help "You can then drag the database tables from the shape menu onto the canvas. If you have properly set up the primary and foreign keys, when you drag related tables onto the canvas, Lucidchart draws relationship lines automatically." This it does NOT do.  I have the ERD set up and showing correctly in both MySQL Workbench, and in DBeaver and it shows the relationships correctly.  When I follow the instructions it does everything except add the relationship links.  The CSV file does include the relationships they are just not working in Lucid. <SNIP></SNIP>The entities are all correctly listed in the ERD Import pane Also is there an easy way to add all tables - adding one at a time for 199 tables is tedious and liable to errors as scrolling is terrible.

5
Kelsey Gaag
2 months ago
S
SteveCIE
asked in Product Questions
Custom colors not saving

If I open the “fill color” and pin it to my screen, I should be able use use the (+) to save or create a palette of colors for quick use/reference. However, this (+) hasn’t worked for more than a year. I’ve been waiting for someone to fix it. It’s really helpful to be able to quickly select from a small list of either selected or custom colors. I know I can copy format. But sometimes I just want a consistent color, not the whole format. Can this please be fixed.

1
Lance
2 months ago
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