Peer Support

If you have lost your documents or work please check out our Troubleshooting: Saving Help Center article . If you still have questions after reviewing the article comment them below! We'll be happy to respond and help you with any question or concern you have.   Changes or Edits Not Saving ⏳ Note: Saving issues are often related to an unstable internet connection. You may want to look at your internet connection to confirm that this is not a factor.  If you have not yet lost the work and your Lucidchart document continuously shows "saving" it is important that you do not close your document refresh your browser or restart your computer until your work is saved. To proceed with your work you can copy the content of your document to another Lucidchart document by following the steps listed in the Help Center article  mentioned above.

I’m creating an office storage floor plan where we will have lots of cabinets and it will be a tight squeeze. Every inch is going to count. I want to create a shape that will be 18 x 36.25 inches. Is there really no way to get down to this level of detail? I can only drag the shape around on the canvas to adjust the size?I found this menu, but I can only adjust the shape size in pixels which is not helpful. 

Hi, I need to change the default names in Lucid cards, however the “setting” option isn't showing. The only option I have is to reorder the fields, not rename them. I have both a Lucid Chart and Spark individual subscription. If anyone can help I would be grateful.

Smart features are intrusive. I am unable choose to enable or disable simple things like Tidy Up or the Hints window on start-up. This really wouldn’t be classified as an “Idea” but basically just normal courtesies extended to users of your platform - as simple as enabling grid lines or snap to settings.

I created a simple Marmaid ER diagram but the ‘Direction’ command is not recognized. Is this a bug or missing functionality. Either way, can this be enabled?Sample code:---\\title: Transactional Data Object Lineage---erDiagram direction LR SOMLEAD ||--|{ SOMOPPTY: Nurtures SOMOPPTY ||--|{ SOMQUOTE: Matures SOMQUOTE ||--|{ SOMCONTRACT: Books SOMQUOTE ||--|| CMPROCONTRACT: Redlines SOMCONTRACT ||--|| BRIMCONTRACT: Generates CMPROCONTRACT ||--|| BRIMCONTRACT: References BRIMCONTRACT ||--|{ ENTITLEMENT: GeneratesThanks in advance!-Tiest

Big news! You can now integrate Lucidchart and Lucidspark with Notion. Use this integration to embed your Lucidchart documents and Lucidspark boards directly into your Notion pages. Visually represent your workflow and allow Notion users to interact with your Lucidchart document or Lucidspark board – in a viewer directly within Notion! Check out our Integrate Notion with Lucidchart and Lucidspark article for instructions on adding and deleting embedded documents as well as for details on the interactive features available within Notion. And share your excitement for this integration by upvoting this post!

I'm a new Lucidchart user. I've created some terrific charts and now want to include them in a PowerPoint slide deck. For my situation I find it best to include the charts as saved images by selecting the "Show as Saved Image" option on a PP slide thru the PP addin. HOWEVER the images are a bit blurry especially the text. Is there a way to indicate the image quality when selecting the "Show as Saved Image" option?  I notice that I can export or download a chart directly from Lucidchart (via the browser) and select the image type (jpeg png etc.) AS WELL AS the print quality (300 dpi) etc. I want to associate the same quality when selecting the "Show as Saved Image" option from a PP slide!

Is it possible to export to PowerPoint?

Hello,I am a novice user of Lucid and would like to ask the community: how do you all get your flowcharts to look good when transferred to a Microsoft Word document or Powerpoint? Once I create a flowchart, I keep having to adjust all of the shape sizes to accommodate larger text, and it’s really a guessing exercise.I’ve looked into the integration but my company won’t allow me to install integrations, though I’m going to speak to them again. I need a non-integration fix. Please advise! I hate it when stuff doesn’t look good or the resolution of the text or scale is off.

It seems to me that there is a serious flaw in the way storage is managed in Lucid products: If you delete content within a board or delete whole boards (and empty the trash) it has no effect on the percentage of storage space you have available. I have tested this by deleting large numbers of images from a board and whole boards: 12 days later and no change to the storage I have available. The work around seems to be that you must delete image files from within image manager. These files are still present even if they have been deleted from boards or were part of boards that have been deleted. This seems ridiculous.  Couple this with the fact that you have to delete files from image manager by individually clicking on each image to select (all while a pop up regularly closes the window to tell you that you’ve “run out of free shapes”) and the user experience becomes very poor. If there’s a fix for this I’d appreciate hearing about it.  Thanks

My suscription is active, but I can’t export my documents.  

I have a document in “My documents” within Lucid and I have shared with the client and they have accepted the invite; however, when I go back to make them the owner, that is not an option.  What am I missing here?   

Hello I need help this is my org chart, I am trying align all the lines highlighted, when I move shapes to the right or left side they bounce back still causing the unaligned line ... 

When I am trying to open my own document I get the following error:Sorry you (xxx) don't have access to this document. You may be logged in to the wrong account.I am the owner of the document I am logged in correctly I even tried with incognito mode. The document is not being shared with anyone with any permission.Can anyone help me with a fix

How do I get rid of this layer? I cannot copy/paste, nor can I remove the layer as it is grayed out. When I attempt to right click the red box to remove layer it disappears.  

Earlier in 2025, I was able to right-click on a document and select copy. Similarly I was able to use the “...” menu to do the same. there was a COPY option. I do this daily to copy what amounts to a template so I can save that copy in a folder organized by client name and project. Lucid seems to have taken away these copy options. Is there a configuration that returns that ability. No “save as” is not a proper solution. I do seem to be able to ctrl-c but its easier for some users to right-click and select copy.

I setup my Lucid account to login using my Google account. However that automated login functionality is blocked by firewall at my work.  How could I update my account to allow me to login with a separate name and password outside of Google? thanks

i’m trying to run the cloudformation ‘configure permissions with cloudformation’ to deploy the necessary resources in my AWS organization.  I have a single account as the master payer and then over 30 accounts in various OU’s.  I need to be able to use Lucidscale to create documentation of each account in these multiple OU’s.   I’m getting a failure on the deployment of this initial stackset.  “Properties validation failed for resource MemberRoleStackSet with message: [#/StackInstancesGroup/0/DeploymentTargets/OrganizationalUnitIds/0: string [usedmyorgnazitional ID] does not match pattern ^(ou-[a-z0-9]{4,32}-[a-z0-9]{8,32}|r-[a-z0-9]{4,32})$]I need to discover all accounts which reside in multiple OU’s.  Nothing i’ve tried has helped with this.    Any help?  What should go in the parameters for BastionRootOrOrganizationalUnitId\ MembersRootOrOrganizationalUnitId

How do I write superscript and subscripts in a box (as m2)?

We have an enterprise Lucid EDU subscription, and I’d like to enable integration with Jira.  Jira prompts that I have to have a Teams subscription to do that.  Anyone else come across this?  Obviously I can’t modify our enterprise sub :) 

Bonjour,Je vais prochainement quitter mon entreprise, ce qui entraînera la suppression de mon adresse e-mail professionnelle associée à mon compte Lucid.J'ai créé plusieurs cartes mentales importantes sur Lucid avec cette adresse. J'aimerais m'assurer que mes collègues pourront continuer à y une fois mon adresse e-mail supprimée.Si je partage mes documents avec leurs adresses professionnelles avant mon départ, pourront-ils toujours consulter et modifier ces documents, même si mon propre compte est désactivé ou supprimé ?Merci d'avance pour votre aide, Cordialement,

I have already added my LucidChart diagram to Powerpoint. The diagram has several tabs and I need different tabs in different slides. However, when I open my Powerpoint presentation, it resets all the slides to be the same tab. How do I make Powerpoint keep the correct tab for each slide?

I gave students a force copy link to individually annotate a Lucidspark document, which they were then supposed to share with me through creating a “shareable link.” The first few students didn’t see the “share” button, however. So I entered all their emails in the “Individual Access” section of the “share” field. But now, they are only seeing one collaborative copy of the document instead of an individual one. Does anyone know what might have gone wrong?

I have the add-in installed for Microsoft Word, and can log in and browse my diagrams from within Word and select one to bring in - however, all I get when I do this is the following message, “ There was an issue when inserting the image (Microsoft Error GeneralException). Please try again.”.  Any ideas? 

I can no longer Export any of my new or previously created documents. I was always able to do it in the past. Now they just say ‘it is taking too long’.