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posted in Product Questions

Link to a Word Doc

I would like to add a link in a certain step in lucidchart to an external saved word document which describes detailed steps.Example: - The business process describes the preparation of an offer.- Step n of the business process describes how to enter the data into the system. - For this step there is an instruction in Word with the single steps in the corresponding software. I would like to link these instructions in step n.

posted in Product Questions

Chart is lost shortly after creating

This has happen a few times.  I work on a Confluence page come to lucidchart to create a diagram then switch back to Confluence and use the integration tool ( not a picture ) to insert the chart. Some times it is really hard to find the chart and I work around it by putting the file in a folder which makes it visible.  But I have checked every file and use the search tool so I know the chart is just not visible on Confluence most of the time.  The second behavior is where the chart is completely lost.  I went to Confluence the chart is not there.  Then I come to lucid chart and the chart is there I have named and saved the chart at this point.   I then go to the file browser and the chart is not there.  If I try to go back to the page that has the chart with the diagram now the page is not found.  So I have no option but to create the diagram again.  On the positive side this happens most often with short quick diagrams which makes me t

posted in Product Questions

Google Drive File organization

I really love Lucidchart for software engineering with UML. I'm considering asking my company to upgrade my account but there is one thing that I'm hesitant about. We use Google Workspace and I love the Lucidchart plugin for Google Drive but it seems that Lucidchart saves the diagrams I create under my account's drive in a folder called Lucidchart. Is it possible to save diagrams to a shared google drive within my organization instead of my specific account? As an organization we want to keep all project files on the shared drive and not on employees google drive. If this is possible in the premium account I will definitely campaign for the upgrade.

posted in Product Questions

import page replaces entire page

I would imagine that if you created a page and wanted to import the contents of another page you wouldn't want to replace the contents of the page you wish to import into. This isn't how import page works though. How can I import a page and include it in a section of the destination page without replacing the entire destination page? I would simply use duplicate if I wanted to replace the entire page

posted in Product Questions

Admin right to View/Transfer or impersonate user?

We have a unique situation where one of our employees is going on long term disability. His manager will have to take over all his individual files (they were not shared in a team folder). Looking at the help articles and support posts looks like the only way to do this is to delete his account and transfer the contents?  If you have another method please let me know. Thanks!

posted in Product Questions

Everything rounded

Hi When I add a new document this morning every shapes and lines are default rounded and I cannot find any default to change this feature back. Where can I change default settings to NOT rounded?

posted in Product Questions

Link Data from Google Sheets that is Shared with ME

I am trying to pull data from a google sheet is that shared with me. But I am unable to find the google sheet on the list of sheets. Do I need to own the google sheets to pull data from it? 

posted in Product Questions

Move / Copy Table Row

I agree with Benjamin H. I too can't copy multiply cells in the 'table with header'.   I am using the online version of the software!

asked in Product Questions

Hi  i don't remember my password i have pressed the "forgot your password" button 3 times and haven't received a reply. please advise and help me this is very important. Thank you Lior

posted in Product Questions

How to create a filter in google sheets and sync it with lucidchart?

How to create a filter in google sheets and sync it with lucidchart?

posted in Product Questions

Actions menu won't stay pinned on screen

If I open the Actions menu to add a link or action to an object there is the 'Pin' icon in the corner of the menu. If I click on it the menu stays open on the screen as a window. However as soon as I click anywhere on the page the pinned Actions window disappears which entirely defeats the action of pinning it. No other pinnable window behaves this way. All others remain on the screen until they are un-pinned by the user.

posted in Product Questions

Google Drive File Readability

My team are able to preview the file but this feature is almost pointless as they can't read any of the entities/fields. When they zoom in it is just all a big blur. Am I doing something wrong? the document is synced and the integration appears to be linked well with my Lucidchart account...What are my other options for sharing the UML/ER I've created on Lucidchart if we can't get this to work immediately or if there is no fix?

posted in Product Questions

What is the difference between Team and Corporate Templates?

Enterprise account users with Corporate Template Admin Privileges can centrally manage via Corporate Templates as explained in this article. But Team Templates still exist - what is the difference between Team and Corporate templates and why both?

posted in Product Questions

Org Chart image as thumbnail

I have a use case for the org chart functionality but it relies on getting the attached image to be more prominent. Can I have some sort of click action associated with the image to make it bigger or even open full res in another tab/window? 

posted in Product Questions

Expanding or contracting a process on a swim line chart

Hi - I would like to be able to group a series of detailed processes into a generic process (ie have the ability to expand or contract processes) on a swim line chart.  Is that possible and if so could you advise in detail how you can do it?

posted in Product Questions

Help! I uploaded a svg shape library with too many files and now I cannot remove it!

Hello I attempted to add a rather large emoji shape library to my most recent document this seems to have broken my account as I can no longer load / edit documents. I need this shape library removed from my account ASAP so that I can get back to work as I am currently producing a time-sensitive document. Any help or advice on resolving the matter would be highly appreciated. Thank you!

posted in Product Questions

Failed to link my account

The popup said that it failed to link my account with my team @twochairs.com and to reach out to support.

posted in Product Questions

All Newly Inserted Shapes Appear with Blue Fill

Hello Lucid Community! I don't know what hotkey sequence I hit and I cannot for the life of me find this in ANY settings but... for some unknown reason suddenly ALL of my shapes are inserting with blue fill - AND text alignment upper left. I didn't actively select this (and others can edit the document so maybe someone else set a setting somewhere). Please help :)Thank you!

asked in Product Questions

How do view-only users access Lucidchart documents?

Hi Just wondering how is access to Lucidchart docs controlled for view-only users. Do view-only users have access to all docs across our instance or just team docs or only to ones they're directly shared with etc...? How is access controlled for full-licensed users? Thanks!

asked in Product Questions

How can I enable Team Folders in Lucidchart?

Team folders isn't an option on our collaboration tab and it isn't an option under folders in the document tab.  How do I enable this?

posted in Product Questions

New Employee Fields created as Functions

I am trying to add a new employee field to my org chart titled "Group" however every time I try to add the field it populates with #Error as it thinks it's a formula. I want to add a new text field for this that can be filled out.

posted in Product Questions

Import SVG with editable text?

Is it possible to import svg files with editable text? My svg file does not use path so my expectation is that the text is editable after import. However it is not editable.  <svg viewBox="0 0 240 80" xmlns="http://www.w3.org/2000/svg"> <text x="20" y="35">My</text> <text x="40" y="35">cat</text> <text x="55" y="55">is</text> <text x="65" y="55">Grumpy!</text> </svg> My goal is to create a process or sequence diagram. I noticed you can import CSV or UML markup to accomplish that as well. But I will have less control over styling if I do it that way. Is there a way to import SVG so that it is editable?

justin.humphreys

asked in Product Questions

Create a Yes/No dropdown box in a template

Hi I've found a drop-down UI Widget in the shapes section but when I add it into the template it always appears with both options expanded.    Does anyone here have any pointers on adding a simple dropdown picklist?   Thanks Justin

posted in Product Questions

Process Diagram CSV Import not working as expected

In the past I was able to import quite a large CSV file (4000 rows) to diagram some complicated workflows. It worked great and saved me a ton of time. However I am trying to import an updated version of essentially the same CSV and I'm not getting the same result. The shapes and contents are there and separated onto pages as desired but none of the lines are importing and the pages are not being named. I'm not sure If I've somehow gotten the format wrong/changed from the first time but I've checked this page  and the example csv and I can't figure out where the problem is. It was a lot of work to set up the csv the first time and I thought it would be worthwhile since I could reuse it - but apparently not. Since I am using Lucidchart exclusively for this one need I'll be cancelling my subscription if I can't find a solution. My CSV columns are: ID Name Shape Library Page ID Contained By Line Source Line Destination Source Arrow Destination Arrow Text Area 1And the r

posted in Product Questions

Issues with Shapes created in the library

We were trying to create an own shape in the Lucid app for an electric block diagram but we've faced some issues in the process.   The Elbow line is kind of "crazy" when we create a complex diagram it tries to get different spots to fix. So when we save a good shape to the library and then we import it it comes with some "bugs" in regards to the line. The picture below shows a part of a complex diagram and the issue occurring.     I have two main questions then:   1) Can we mitigate or solve this line issue when we import a shape from the library?   2) Can we create a shape as the standard ones? I mean a shape which we can choose the points to connect and the user can't move anything inside that like the picture below.  

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