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Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

5815 Topics
Boitumelo D
Boitumelo D
asked in Product Questions
Convert from Pixels to Centimeters in Lucidchart

How much is 1-pixel size in Lucidchart? I need to convert from px to cm.

1
Leianne C
2 years ago
csteiger
csteiger
asked in Product Questions
How to add a popup to a shape in Lucidchart

Is it possible to add an informational popup page or box to a shape?

1
Leianne C
2 years ago
Rebecca C
Rebecca C
posted in Product Questions
Network Diagram

Does anyone have a template that they use to mimic a network diagram? Meaning the boxes contain not only the task item but also separate entries for duration and owner?

1
Leianne C
2 years ago
Richard U
Richard ULucid support team
published in Admin Questions
Switching IdPs? Here are some helpful tips for switching between SAML providers

Are you a Lucid Enterprise admin and preparing to change your account’s SAML configuration from one Identity Provider (IdP) to another? Here are some tips to consider before making this change: Note: In order to avoid making accidental changes to your Lucid users list be sure to turn off provisioning capabilities for any existing SCIM apps until the changes have been completed. The emails in your IdP must match the existing email addresses in Lucid. Be sure the email addresses remain unchanged between your old and new IdP these steps will avoid accidentally creating duplicate users. You are able to run two sets of metadata in the Admin Panel (thus you can have multiple IdPs set up at once). The easiest and safest way to swap SAML certificates is to upload your new set of metadata before making any changes to the currently functioning SAML certificate. Please check out this community post for tips on updating your IdP metadata.Once you've confirmed the new set of metadata allows you to

1820
Richard U
2 years ago
Terry L
Terry L
asked in Product Questions
Conditional Formatting Icons Not working

We are using conditional formatting for shape icons that we use inside swim lanes for tracking who is assigned to a project in a program status of program and resource allocation.  The problem is that when the page is loaded sometimes they populate sometimes they don't. This occurs across MS Edge and Chrome and across multiple users on different machines. This issue is very frustrating. Anyone else with this issue? - Thank you

3
Micah
2 years ago
Iyappan G
Iyappan G
posted in Product Questions
Lucid Write access

Hi Team  Please explain someone what is meaning description marked in yellow color in the image.

1
Coumba D
2 years ago
Israel B
Israel B
posted in Product Questions
Documenting UI states

Can you use LC to document different states of your UI. For example how the UI may look like between customers that are logged in vs. logged out. This way stakeholders and designers can not only see the different states but see how a potential UI change may affect other states of the application that they may not know about it.

1
Shanna H
2 years ago
Ryan H101
Ryan H101
posted in Product Questions
Measuring space

I am looking for a way to mark the measurement of distance between two objectives.  I stencil that I can use to put and visually show the space between  I want to ensure I am spacing correctly.   I cannot find it anywhere it has to exist.  Any help is appreciated!

1
Phillip W
2 years ago
Andrzej D
Andrzej D
posted in Product Questions
welding figures

Hello. How to connect two or more figures. Objective: a new figure.

5
Coumba D
2 years ago
jon.hayter
jon.hayter
posted in Product Questions
How do I download images that have been placed on a Board?

One of our vendors has pasted a bunch of imagery to a LucidSpark board and I need to get those images on my computer to do some edits. I used to be able to right click and Download the images when I used Miro but I can't find the option on LucidSpark. Where can I find it?Thanks!

1
Micah
2 years ago
Christopher H
Christopher H
posted in Product Questions
Embed link does not optimise screen real estate

Hello team   I am trying to embed my lucid chart into a Google Site but the size never seems to optimise the published website width or height. Is there not a way to have the chart boundaries fill to the edge of the screen rather than have so much white space?  

6
Micah
2 years ago
jon.hayter
jon.hayter
posted in Product Questions
Can no longer edit any options on Arrow Shape (except 'flip')?

On Friday I got my whiteboard to a good spot and logged off for the weekend. This morning I loaded it back up to make some edits and all the Arrow Shapes that I set up on Friday all of which have custom Text inside them (like any other shape can) - none of them can be edited any more. I can ONLY "flip" the arrow. That is the only option. Nothing for color stroke text - no other options except flip. I really need to edit these arrows and be able to add new ones. How do I fix this ASAP?Arrows now only show this option (flip) But arrow shapes should show all the options:

5
Phillip W
2 years ago
Renae F
Renae F
asked in Product Questions
Pasting text copied from Word in Lucidchart

I am attempting to copy text information from Word and paste into a Text box in Lucid and it is not working. Is there a step I am missing? I have attempted using keyboard shortcuts the mouse buttons and the Paste option from the menu.  Thanks.

3
Phillip W
2 years ago
plam
plam
posted in Product Questions
Multiple Door Issue

I am trying to create a floorplan diagram with multiple doors. However as I add a new door or multiple doors I cannot adjust the position of the new door without moving the other doors that are already placed on the diagram. Please let me know the solution to this issue asap. Thank you.

4
Micah
2 years ago
Carlos L102
Carlos L102
posted in Product Questions
Can't resize doors and windows

I make food trailers plans and I use the door and window elements a lot. I'm trying to resize or move each element individually but they move together and I can't resize them at all. As you can see here I just select the door to move it:   But when I do it the door moves along with the window object:   The objects are not grouped or locked so I don't know what is happening. Thank you for your answers.

2
Micah
2 years ago
Suzanne
Suzanne
asked in Product Questions
Adding attribute definitions to Lucidchart ER diagram

Hello  Is there a way to add a definition of the attributes in my ER-diagram in lucidchart?  Ideally I would like something were you can hover over the attribute and it gives you a definition but anything helps. Thank you!

1
Phillip W
2 years ago
Rachel S
Rachel SLucidite
posted in Product Questions
Create a current and future state diagram in Lucidchart

Do you want to visually compare your current process to your ideal process? Use layers to show the new steps you want to add to your current process without creating a whole new flowchart. Follow my simple new hire onboarding process to learn more about using layers 🤓! In this example I showed how new hire onboarding could be improved with an online test to assess how much the new hire remembered from the online training modules. The ideal process would add two steps to the existing process: The new hire takes an online test. An employee checks the test score for proficiency.Instead of creating two separate flowcharts to compare the current and ideal processes I used layers to add these two steps from the ideal process to the diagram with the current process.  To begin I dragged a swim lane pool onto a blank document. Then I used Flowchart shapes to map out the current new hire onboarding process which made up the base layer of my diagram. Next I clicked the Layers icon in the bottom

0
Rachel S
2 years ago
Jake B101
Jake B101
asked in Product Questions
Lucidchart document locked for editing, view only

I'm using the free plan to evaluate the system for my team and the system has locked the first and only chart I've made as "View Only" saying that only the 3 most recent charts are editable. But I've only actually made this one chart. It looks like the system is counting all of the charts loaded while going through the various training courses as charts *I* created and counting them in the most recent limit. Can this be fixed or will I have to recreate my initial chart for it to be editable again? I have no problem with the limit for the free account it's just that counting the charts I used as part of the training courses is hindering my ability to review the product for my team. Thanks!

3
Whittney C
2 years ago
Rishaard B
Rishaard B
posted in Product Questions
Swim Lane Missing

Hey I am a first-time user of Lucid Chart I used one of the templates to do a swim lane process flow. My process flow is there but my swim lanes have vanished.  How do I fix this? Rishaard

1
Phillip W
2 years ago
David C101
David C101
posted in Product Questions
How do I move from one Connector Shape to another Connector Shape

Hi I have fairly large flow chart. Instead connecting one shape with another shape with a very long connector from one end to another end. I am using the circle shape (Connector) as below.      Is there anyway to click on the outgoing connector to move the view to centered on in incoming connector?    

1
Leianne C
2 years ago
Angela Y
Angela Y
posted in Product Questions
Copy to layer - formatting from original document isn't kept

Having an issue with copying to another layer: I've got a large diagram with many connector arrows between elements - did a lot of precise playing around to make sure they all show nicely. But when I copy the connector to a new layer it doesn't always keep that formatting from the original...why? Sometimes no problem other times a big problem and I can't seem to play with the connectors on the new layer to make them match.

1
Whittney C
2 years ago
santoshi.somanchi
santoshi.somanchi
posted in Product Questions
Formatting org charts

Hello We are having issues with formatting charts and need some help.

1
Whittney C
2 years ago
David G103
David G103
posted in Product Questions
Automating Connectors via data import

Been searching around and trying to see if there's any way to automatically manage the connections between imported CSV data so that the connections can be specified in a text file? Haven't found anything yet.

1
Whittney C
2 years ago
Lynze B
Lynze B
posted in Product Questions
Calling all Org Chart Experts!

Hi All - There are some basic things I want to do with my org chart (66 people) but am struggling to figure out how. First I want to be able to see the data set by departments. But I cannot figure out where to put the department information for the employees. That field is never available no matter what configuration I look at (Employee field are: Name Title Reporting to Total Reports Tier) Second is there a way to have 1 master org chart and then the ability to have other pages that link to the data on the master org chart? For example one page has 66 employees but another page would only show the VP levels. I am looking for a way to showcase the org chart by level / department / team (currently I have a Teams version not premium). Finally exporting an org chart this size is not visually pleasing. I have also embedded the file on our website but you have to scroll and scroll. Does anyone have a better way to do this? Thanks kindly!

1
Whittney C
2 years ago
Ami D
Ami D
posted in Product Questions
Start Listening to Engineers ! - Allow a Line to be a shape !

It is so frustrating using this for anything other than flowcharts !  Open up the option for a [ line ] to behave like a shape !  I want do draw a line - and copy it rotate it  scale it and it is not possible .  Trying to make a more complex shapes - using line connection - group together .. try to rotate it - see what happens !  All the lines are messed up .   

3
Whittney C
2 years ago
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