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Billing

Get help with charges, invoices, billing information, and managing your plan.

  • 63 Topics
  • 85 Replies
63 Topics
Clifford
Clifford
asked in Billing
How do I cancel my Lucidchart subscription?

Hi everyone--I can’t figure out how to cancel my Lucidchart plan. Please help!

1
Chelsey D
1 year ago
Morgan T
Morgan TLucid support team
posted in Billing
Invoice charge or refund questions? Find all billing resources here

Lucid’s Help Center now has a section devoted entirely to information about billing. Whether you need help accessing your invoice managing your plan or contacting support we’ve got your back! Keep reading for more resources.💁‍♀️ Get startedLooking for general information about Lucid’s billing practices? Check out our Plan and Billing Overview article! It provides the basics about billing with Lucid as well as directs you to articles that can help with more specific needs.🗞 Manage your planNeed help with your subscription? Look no further than these articles.Update billing information — instructions for updating your payment method Lucid charges — learn about our products and why you were charged Failed payment — troubleshooting steps regarding failed payments Cancel your plan — cancel your subscription any timeNote: There is a no-refund policy for all cancellations.💳 Invoices taxes and programsLooking for something else? Take a look at these other billing articles.Access invoices —

0
Morgan T
2 years ago
Micah
MicahLucid community team
posted in Billing
¿Preguntas sobre facturas, cargos, o reembolsos de Lucid? Encuentre todos los recursos de facturación aquí

El Centro de Ayuda de Lucid ahora tiene una sección dedicada completamente a la información sobre facturación. Ya sea que necesites ayuda para acceder a tu factura administrar tu plan o comunicarte con el equipo de soporte podemos ayudarte. Sigue leyendo para conocer más recursos.💁‍♀️ Empezar ahora¿Buscas información general sobre las prácticas de facturación de Lucid? Echa un vistazo a nuestro artículo Descripción general de tu plan y facturación que proporciona información básica sobre la facturación de Lucid y artículos que pueden ayudarte con inquietudes más específicas.🗞 Administra tu plan¿Necesitas ayuda con tu suscripción? En estos artículos tendrás todas las respuestas que necesitas.Actualiza la información de facturación: instrucciones para actualizar tu método de pago Cargos de Lucid: más información sobre nuestros productos y los cargos que se te cobran Error en el pago: pasos de solución de problemas relacionados con errores en el pago Cancela tu plan: cancela tu suscripc

0
Micah
1 year ago
M
mrlolok
asked in Billing
Remove credit card from profile

How do I remove the credit card from my profile?

1
Addie
Lucid Legend Level 1
7 months ago
Zach M
Zach M
asked in Billing
Lucidchart Nonprofit Pricing

Hello   I'm wondering if LucidChart offers nonprofit pricing? I saw a previous post directing someone from this question to a ticket. I've reached out a couple times but haven't heard anything back from either ticket submitted so I'm hoping someone here who may have used LucidChart can clarify the nonprofit pricing options?   Thank you!   - Zach

1
Whittney C
1 year ago
Clifford
Clifford
asked in Billing
How to reactivate canceled Lucid subscription?

My subscription was canceled. How do I re-subscribe?

1
Chelsey D
1 year ago
A
Ab danyia
asked in Billing
Refund of mistake in annual plan deduction.

Hello, I recently encountered an issue. When attempting to edit my document, I was prompted to upgrade. Believing I would receive a 7-day free trial, I clicked through, then I was deducted with yearly subscription of €114.24, including tax. As a student, this cost is prohibitively expensive for me, and the purchase was made accidentally and I do not need it. I kindly request your assistance in processing a refund, as I did not intend to make this purchase.All the information guided to fill the form, however when I submit the form it is not send, so that is why I am posting it here.Thank you for understanding and for your support.

1
Addie
Lucid Legend Level 1
7 months ago
M
MelvinI
asked in Billing
LucidSpark Educational Plan still allows me a maximum of 3 documents

Hey! I cannot make more than 3 documents within LucidSpark even though I’m on the educational plan. Is this a bug or is this meant to be? 

14
Amelia W
7 months ago
R
rudaya
asked in Billing
как оплатить премиум из россии?

как оплатить премиум из россии?

1
Amelia W
7 months ago
Clifford
Clifford
asked in Billing
Forwarding invoices automatically

My manager asked me to forward my Lucidchart invoices to our Accounting team every month. Is there a way to do this automatically?

1
Chelsey D
1 year ago
A
AAQ
asked in Billing
delete credit card

how can I delete credit card?

1
Eric R
7 months ago
Clifford
Clifford
asked in Billing
How to find and download invoices for my account

Where can I find the invoices for the payments I’ve made on my account? Can I download them?

1
Chelsey D
1 year ago
Clifford
Clifford
asked in Billing
Subscribed to yearly plan instead of monthly

I accidentally subscribed to a full year and only meant to subscribe to a monthly plan! Help!

1
Chelsey D
1 year ago
Micah
MicahLucid community team
posted in Billing
Dúvidas sobre fatura cobrança ou reembolso? Encontre todos os recursos de cobrança aqui

A Central de suporte do Lucidchart agora tem uma seção dedicada inteiramente a informações sobre contas. Se você precisar de ajuda para acessar sua fatura gerenciar seu plano ou entrar em contato com o suporte temos o que você precisa! Continue lendo para obter mais recursos.   💁‍♀️ Iniciar Procurando informações gerais sobre as práticas de cobrança da Lucid? Confira nosso artigo Visão geral sobre plano e cobrança. Nele você encontra o básico sobre o faturamento da Lucid além de links para artigos que podem ajudar com necessidades mais específicas.   🗞 Gerenciar seu plano Precisa de ajuda com sua assinatura? Tudo o que precisa encontrará nestes artigos. Atualizar informações de contas - instruções para atualizar sua forma de pagamento Cobranças da Lucid - saiba mais sobre nossos produtos e por que você recebeu cobrança Falha no pagamento - etapas de solução de problemas relacionados a falhas nos pagamentos Cancelar seu plano - canc

2
Kelsey Gaag
5 months ago
C
classiccurves90
asked in Billing
Cancel subscription

Hi,I have accidentally subscribed to the Lucid chart. Could you please help me in canceling the subscription and refund the amount debited from my account?

1
Kelsey Gaag
2 months ago
Chelsey D
Chelsey DLucid support team
posted in Billing
Monthly Subscriptions and Payments for Lucid Software Customers in India

Lucid Software is only offering annual subscriptions in India at the moment. As you may be aware on October 1 2021 a rule change by the Reserve Bank of India came into effect that is designed to fight fraud and prevent unwanted recurring payments. As a result there were additional requirements placed on banks financial institutions and payment gateways. While some institutions have updated their systems to meet the new requirements some are still working on it. Because the current banking regulations in India block merchant-initiated transactions (such as monthly subscription renewal charges) we are only offering annual plans to users in India at the moment. We apologize for the inconvenience. If you are in India & your payment for your annual subscription is failing: If you find that your payment for an annual plan is failing it is possible this is because your bank has not approved the transaction: If a payment for a renewal for an existing subscription is failing you should h

0
Chelsey D
10 months ago
Chelsey D
Chelsey DLucid support team
posted in Billing
Cancel your free trial or paid subscription

So you’re looking to cancel your trial or paid subscription? (Para obtener instrucciones en Español, consulte esta respuesta a la publicación de la Comunidad.)We are sorry to see you go and we hope your Lucid Software experience was a positive one. We hope you will be able to return in the future! 👋If you have a Lucid Suite subscription, please have the Account Owner of your subscription contact your Lucid Account Manager or support@lucid.co for assistance with your cancellation request. Otherwise, to cancel a trial or subscription, please follow these steps:From  your Account Settings, navigate to the Plans & Billing page Under "Your plans" click the three-dot menu to the right of the Lucid product you would like to cancel. ⚠️ (Note–If you have a subscription or trial for more than one Lucid product, you have to cancel each product separately.) From the three-dot menu to the right of the product name, select "Cancel this plan" Follow the prompts to cancel⚠️ Please note that canc

0
Chelsey D
4 months ago
Nayra P
Nayra P
asked in Billing
Mistake in annual plan collection

Last Sunday October 21st my mother and I subscribed to the monthly plan which cost $7.99 USD (I'm from Chile) and we just realized that we were charged $91 USD for no reason. We need a concrete answer since we bought the monthly plan for a school project. Please accept our refund request.

3
Addie
Lucid Legend Level 1
7 months ago
Clifford
Clifford
asked in Billing
I accidentally purchased a Team subscription!

Hi everyone--somehow I ended up on a Team subscription but I only wanted an Individual subscription. How do I switch my plan back to Individual?  

1
Chelsey D
1 year ago
Chelsey D
Chelsey DLucid support team
posted in Billing
📧 Opt in to receive a renewal receipt and invoice automatically by email 

The information in this Community Post can be found in the Access Invoices: Opt in to invoice receipts article in our Lucid Help Center. To download a paid invoice right now, see this Community post: Downloading my paid Lucid Software invoice PDFs. If you are the current Account Owner or Billing Admin, follow these steps to opt in to receive emails containing your invoice following a subscription renewal:Navigate to the Plans & Billing page. Click the three-dot menunext to “Billing history”. Select Edit invoice details. Under Notification Settings, under “Send email receipt to…” check the box next to “Account admin”. Click Save changes.The confirmation email will be generated automatically at the time of payment. The invoice confirmation emails have the subject line: “Thank you for subscribing to Lucid” and are sent from one of the following email addresses: ar@lucidchart.com, ar@lucidspark.com, ar@lucidscale.com, or ar@lucid.co. They will also have a PDF copy of the paid invoice a

0
Chelsey D
4 months ago
T
Tiamaria
asked in Billing
Cancel free trial

I need to cancel a free trial subscription however, I do not have the option to do so in the drop-down menu. The only option is visible is to “change plans”. Lucidchart and lucidpark  - whichever I signed up for. I didn't think this would have been an issue as the company even reminded me via email of the upcoming trial end date. Why is there not an option to cancel? Please cancel both.    

1
Leianne C
6 months ago
P
Parisa
asked in Billing
Annual Cost

Is there any annual team plan for Lucidchart? If yes, can we pay that at once? Thank you

3
rafaalb07
7 months ago
M
Meysens
asked in Billing
Company Changed

Hello, our company was bought and changed basically everything from a financial/law perspective. We need adjustments for the current Lucid Invoice. I can’t find any update section to change this.Thank you in advance, Rinaldo PersichiniPs: Why did we get billed 5 licenses while the years before 4 licenses where sufficient?

3
Addie
Lucid Legend Level 1
7 months ago
Harriet B
Harriet B
asked in Billing
Does Lucid offer a discount for nonprofits?

Hi there Do you do discounts of Lucid Chart for nonprofits? We are a small organisation working in rural Kenya and the cost of getting paid membership is a big chunk of our annual income. It would be great if somebody from your team could get in touch with me about this please. (tried finding a "contact us" email address but there doesn't seem to be one) Many thanks. 

1
Addie
Lucid Legend Level 1
1 year ago
K
khadijah
asked in Billing
Refund on annual plan

I accidentally couldn't cancel the subscription, so the payment was made. Lucid's software helped me a lot, but I think it's too much for me right now, so I'm going to cancel it.

1
Flavia D
2 months ago
Lucid Software Inc. Supplemental Community Terms