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Refund of mistake in annual plan deduction.

  • 6 February 2024
  • 1 reply
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Hello, I recently encountered an issue. When attempting to edit my document, I was prompted to upgrade. Believing I would receive a 7-day free trial, I clicked through, then I was deducted with yearly subscription of €114.24, including tax. As a student, this cost is prohibitively expensive for me, and the purchase was made accidentally and I do not need it. I kindly request your assistance in processing a refund, as I did not intend to make this purchase.
All the information guided to fill the form, however when I submit the form it is not send, so that is why I am posting it here.
Thank you for understanding and for your support.

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Best answer by Addie 6 February 2024, 20:40

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Userlevel 5
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Hey there, since this deals with your subscription, I am directing this to our billing team to get you taken care of. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.