I'd like to get a refund on my annual plan

  • 15 February 2024
  • 1 reply


Hi there.


I accidentally couldn't cancel the subscription, so the payment was made. Lucid's software helped me a lot, but I think it's too much for me right now, so I'm going to cancel it.


Can I refund? Thank you very much


Best answer by Addie 16 February 2024, 03:37

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Userlevel 5
Badge +14

Hey there, since this deals with your subscription, I am directing this to our billing team to get you taken care of. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.

This community is dedicated to supporting your work in Lucidchart, Lucidspark, and Lucidscale. For additional subscription or invoice help, please review these billing resources, and for questions about charges on your account, refunds, or changing your subscription, please fill out this form to reach the billing department. Doing otherwise will delay your response time.