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Get help with charges, invoices, billing information, and managing your plan.

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Morgan TLucid support team

posted in Billing

Invoice charge or refund questions? Find all billing resources here

Lucid’s Help Center now has a section devoted entirely to information about billing. Whether you need help accessing your invoice managing your plan or contacting support we’ve got your back! Keep reading for more resources.💁‍♀️ Get startedLooking for general information about Lucid’s billing practices? Check out our Plan and Billing Overview article! It provides the basics about billing with Lucid as well as directs you to articles that can help with more specific needs.🗞 Manage your planNeed help with your subscription? Look no further than these articles.Update billing information — instructions for updating your payment method Lucid charges — learn about our products and why you were charged Failed payment — troubleshooting steps regarding failed payments Cancel your plan — cancel your subscription any timeNote: There is a no-refund policy for all cancellations.💳 Invoices taxes and programsLooking for something else? Take a look at these other billing articles.Access invoices —

Why I got charged 36 usd when my plan is individual (11 usd)?

I was checking my credit card and I found a charge for 36 usd for the month of november. I have an invidividual plan for Lucidchart I never update to Lucidspark. the other months I did not have that extra charge. How can I get my refund for it?

4 hours ago

Thaymi

asked in Billing

Me hicieron un cobro cuando ya habia cancelado

Quiero que me rembolsen mi dinero porque yo había cancelado mi suscripción el día de la fecha límite y aún así me hicieron el cobro,

1 day ago

Mauronic

asked in Billing

How can I tack billing support tickets?

Trying to work through a billing issue. I submitted a ticket and did not get an email confirmation. I don’t see a way to track a ticket on the website either.Is this expected?

2 days ago

noha

asked in Billing

Free plans but I have two payments have deducted from my card

Hello, My subscription is a free plan, However, I have two payments have been deducted from my card “attached” and I couldn't find the invoices in my account. Please return the payments into the card and stop these payments.

Hola, iba a hacer la solicitud de un plan pero hubo un error de elección y se cobro dinero de más, necesito un reembolso ya que es mucho dinero

I can't change the lucidchart plan

I have an individual rate for the year. And I want a team and with a monthly payment, how do I do this?

COBRARON A MI TARJETA UN PLAN QUE NO SOLICITE YO

Hola, buenos dias. Realizaron un cobro a mi tarjeta de un plan anual que yo nunca accedí, al parecer entraron a mi cuenta. O hubo un error y activaron algun plan. ¿Cómo puedo hacer para que me rembolsen mi dinero?Por favor, requiero su ayuda

Education account - Didn't get akes if teacher or student

Hi, I made an account with my university email adress, but didn’t get asked if I’m teacher or student, after the first login. Also a lot of charts are still not avaiable, so seams as I have still the free account instead of student account.

Subscribed to yearly plan instead of monthly

I accidentally subscribed to a full year and only meant to subscribe to a monthly plan! Help!

Is there a bundle for LucidChart and Spark?

Is there a bundle for LucidChart and Spark for 1 individual?

What billing plan fits our staffing?

Our staffing level changes. We can assume that we will always need three seats, but beyond that it will change, adding/removing several accounts throughout a year. What billing plan best accommodates this situation?

Why Am I Being Asked To Upgrade For Something I Already Had?

I have been a paying member of Lucid for years. Great Product. Reasonable Price. I have a handful of mindmaps that I have not used in a long time. And now I am being asked to upgrade to use them? Not sure what is going on. I see LucidSpark which I tried years ago and I was not impressed. What is happening? Thanks!! Paul

366

5 months ago

Chelsey DLucid support team

posted in Billing

Cancel your free trial or paid subscription

So you’re looking to cancel your trial or paid subscription? (Para obtener instrucciones en Español, consulte esta respuesta a la publicación de la Comunidad.)We are sorry to see you go and we hope your Lucid Software experience was a positive one. We hope you will be able to return in the future! 👋If you have a Lucid Suite subscription, please have the Account Owner of your subscription contact your Lucid Account Manager or support@lucid.co for assistance with your cancellation request. Otherwise, to cancel a trial or subscription, please follow these steps:From your Account Settings, navigate to the Plans & Billing page Under "Your plans" click the three-dot menu to the right of the Lucid product you would like to cancel. ⚠️ (Note–If you have a subscription or trial for more than one Lucid product, you have to cancel each product separately.) From the three-dot menu to the right of the product name, select "Cancel this plan" Follow the prompts to cancel⚠️ Please note that canc

1450

7 months ago

Chelsey DLucid support team

posted in Billing

💲VAT, ABN, GST and other invoice tax questions

If you are a business with a registered VAT, ABN, or GST number, you may add that valid number to your account to exclude the tax from your future invoices. If a VAT or GST number is not provided at the time of an invoice’s issuance, VAT or GST will be applied and will continue to be charged on future invoices until a valid number is submitted.Note: This option is not available in all countries. Please refer to Lucid’s Taxation Help Center article for your specific country for additional details. To add an ABN, GST, or VAT number to your account for future invoices, follow these steps:Click your profile image or icon in the upper-right corner of your Lucid account. Click Account Settings. Select Plans & Billing from the menu on the left. Next to “Payment method”, select the three-dot icon . Select Edit payment method. Under "Payment method", select your billing country. If applicable, add your business’ ABN, GST, or VAT number to your billing information. ⚠️ You will only see the

530

7 months ago

Chelsey DLucid support team

posted in Billing

✏️ Updating invoice information

Are you looking to update or add new information on your Lucid Software invoice? We are here to help! 🏢 Adding a company name to the invoice The info in this section can be found in the Access Invoices: Add company name article in our Lucid Help Center. To modify your billing information to add your company name to future invoices, follow these steps:Navigate to the Plans & Billing page. Click the three-dot menu next to “Billing history”. Select Edit invoice details. Under "Invoice Settings", check the box next to "Include company name...". Enter the company name in the corresponding text field. Click Save changes.Please Note: Any changes made will be applied to future invoices. If you need to edit your most recently posted invoice, please contact Lucid Billing Support.💳 Updating payment method, invoice address, and other billing information The info in this section can be found in the Update Billing Information article in our Lucid Help Center. To update your credit card or ad

340

7 months ago

Chelsey DLucid support team

posted in Billing

📧 Opt in to receive a renewal receipt and invoice automatically by email

The information in this Community Post can be found in the Access Invoices: Opt in to invoice receipts article in our Lucid Help Center. To download a paid invoice right now, see this Community post: Downloading my paid Lucid Software invoice PDFs. If you are the current Account Owner or Billing Admin, follow these steps to opt in to receive emails containing your invoice following a subscription renewal:Navigate to the Plans & Billing page. Click the three-dot menunext to “Billing history”. Select Edit invoice details. Under Notification Settings, under “Send email receipt to…” check the box next to “Account admin”. Click Save changes.The confirmation email will be generated automatically at the time of payment. The invoice confirmation emails have the subject line: “Thank you for subscribing to Lucid” and are sent from one of the following email addresses: ar@lucidchart.com, ar@lucidspark.com, ar@lucidscale.com, or ar@lucid.co. They will also have a PDF copy of the paid invoice a

840

7 months ago

Chelsey DLucid support team

posted in Billing

🧾 Open and unpaid Enterprise invoices

Are you looking for a copy of your open or unpaid Lucid Software invoice? First of all, please note that Lucid can only accept automatic payments via most major credit cards or PayPal for individual and small team accounts. We apologize for any inconvenience this may cause.That said, if your large team or enterprise account has been specifically approved for invoice billing and you are looking for a copy of your open or unpaid invoice, they will be sent via email to the Account Owner, Billing Admin, and any other specifically requested email address set up to receive billing emails for your account prior to your renewal. If you cannot locate the open invoice in your email, or if you need to request additional email address(es) to receive these emails, please contact our Accounts Receivable team at AR@lucid.co or submit a support ticket here and we will be happy to assist you.If you would like to know more about the requirements for invoice billing, please contact a member of our sales

160

7 months ago

Chelsey DLucid support team

posted in Billing

⬇️ Downloading my paid Lucid Software invoice PDFs

How do I download my Lucid Software invoices? Customers can always download their paid invoices from the Plans & Billing section of their Account Settings. Our Help Center article outlining how to do this can be found here.Only Account Owners and users with the Billing Admin role will be able to access the Plans & Billing section of the Account Settings to download invoices. If you do not have access to the Plans & Billing section of the Account Settings (if it’s missing from the menu on the left) it probably means your email address has not been granted the required permissions to access invoices for that account. You will need to contact the Account Owner if you would like to request additional permissions. To download a PDF of a paid invoice, follow these steps:From the Account Settings, access the Plans & Billing page (on the left). Look for “Billing information” (to the right). Under this section, you will find your billing history. Click the three-dot menu next t

Can I pay for my subscription annually?

What happens to my personal Lucid account when I join my company's account?

I received a request to join a group to review document, after I joined the group my prorated account balance was transferred to the user account that sent the request. The user also became the admin to my account and my account changed to unpaid account. How can this issues be resolve.

Retaining Flowcharts Post Cancellation

Hi,I was wondering if I can retain read-only access to the flowcharts I create after cancelling my paid plan? I currently don’t have a need to make new diagrams. Thanks in advance.

Invoice per organization under one Enterprise account

I would like to know if it is possible to divide the invoice per organization.

302

8 months ago

MicahLucid community team

posted in Billing

Dúvidas sobre fatura cobrança ou reembolso? Encontre todos os recursos de cobrança aqui

A Central de suporte do Lucidchart agora tem uma seção dedicada inteiramente a informações sobre contas. Se você precisar de ajuda para acessar sua fatura gerenciar seu plano ou entrar em contato com o suporte temos o que você precisa! Continue lendo para obter mais recursos.   💁‍♀️ Iniciar Procurando informações gerais sobre as práticas de cobrança da Lucid? Confira nosso artigo Visão geral sobre plano e cobrança. Nele você encontra o básico sobre o faturamento da Lucid além de links para artigos que podem ajudar com necessidades mais específicas.   🗞 Gerenciar seu plano Precisa de ajuda com sua assinatura? Tudo o que precisa encontrará nestes artigos. Atualizar informações de contas - instruções para atualizar sua forma de pagamento Cobranças da Lucid - saiba mais sobre nossos produtos e por que você recebeu cobrança Falha no pagamento - etapas de solução de problemas relacionados a falhas nos pagamentos Cancelar seu plano - canc

Is it possible to suspend my account?

Can I suspend my account for three months?

291

9 months ago

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Have a billing question about a charge, invoice, or subscription? Find help here.

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