Solved

Paid account, but am still limited to 3 documents

  • 13 December 2023
  • 1 reply
  • 30 views

Badge

I have a paid account, but I still only can have 3 documents within Lucid Spark.  Why is that?  Shouldn’t I have unlimited documents?

icon

Best answer by Addie 14 December 2023, 00:04

View original

Comments

Userlevel 5
Badge +14

Hi @jamie b, thanks for posting your question in the community!

This could be because you have a Lucidchart subscription, but not a Lucidspark subscription. Please check your account settings on the “Overview” tab in the “Plans and billing” area. This will display your current subscriptions for each product. 

If you still are experiencing issues, please let us know - we’d be happy to help further!

Reply