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Get help with charges, invoices, billing information, and managing your plan.

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43 Topics

как оплатить премиум из россии?

Hello, our company was bought and changed basically everything from a financial/law perspective. We need adjustments for the current Lucid Invoice. I can’t find any update section to change this.Thank you in advance, Rinaldo PersichiniPs: Why did we get billed 5 licenses while the years before 4 licenses where sufficient?

LucidSpark Educational Plan still allows me a maximum of 3 documents

Hey! I cannot make more than 3 documents within LucidSpark even though I’m on the educational plan. Is this a bug or is this meant to be?

If I miss a lucid payment, will my documents and information be lost?

hi world. i want to know if after missing a lucid payment , is the documents or informations included in can be lost ?

Paid account, but am still limited to 3 documents

I have a paid account, but I still only can have 3 documents within Lucid Spark. Why is that? Shouldn’t I have unlimited documents?

¿Dónde puedo encontrar las facturas de los pagos hechos desde mi cuenta? ¿Puedo descargarlas?

191

1 year ago

Chelsey DLucid support team

posted in Billing

Monthly Subscriptions and Payments for Lucid Software Customers in India

Lucid Software is only offering annual subscriptions in India at the moment. As you may be aware on October 1 2021 a rule change by the Reserve Bank of India came into effect that is designed to fight fraud and prevent unwanted recurring payments. As a result there were additional requirements placed on banks financial institutions and payment gateways. While some institutions have updated their systems to meet the new requirements some are still working on it. Because the current banking regulations in India block merchant-initiated transactions (such as monthly subscription renewal charges) we are only offering annual plans to users in India at the moment. We apologize for the inconvenience. If you are in India & your payment for your annual subscription is failing: If you find that your payment for an annual plan is failing it is possible this is because your bank has not approved the transaction: If a payment for a renewal for an existing subscription is failing you should h

960

1 year ago

MicahLucid community team

posted in Billing

¿Preguntas sobre facturas, cargos, o reembolsos de Lucid? Encuentre todos los recursos de facturación aquí

El Centro de Ayuda de Lucid ahora tiene una sección dedicada completamente a la información sobre facturación. Ya sea que necesites ayuda para acceder a tu factura administrar tu plan o comunicarte con el equipo de soporte podemos ayudarte. Sigue leyendo para conocer más recursos.💁‍♀️ Empezar ahora¿Buscas información general sobre las prácticas de facturación de Lucid? Echa un vistazo a nuestro artículo Descripción general de tu plan y facturación que proporciona información básica sobre la facturación de Lucid y artículos que pueden ayudarte con inquietudes más específicas.🗞 Administra tu plan¿Necesitas ayuda con tu suscripción? En estos artículos tendrás todas las respuestas que necesitas.Actualiza la información de facturación: instrucciones para actualizar tu método de pago Cargos de Lucid: más información sobre nuestros productos y los cargos que se te cobran Error en el pago: pasos de solución de problemas relacionados con errores en el pago Cancela tu plan: cancela tu suscripc

¡No quería un año de suscripción!

¡Me suscribí accidentalmente a un año completo y solo tenía la intención de suscribirme a un plan mensual! ¡Ayuda!

How to reactivate canceled Lucid subscription?

My subscription was canceled. How do I re-subscribe?

Forwarding invoices automatically

My manager asked me to forward my Lucidchart invoices to our Accounting team every month. Is there a way to do this automatically?

I haven't received invoices

Hey there--I haven’t received any invoices to my email address for this subscription I’m paying for monthly. What is going on?

How do I cancel my Lucidchart subscription?

Hi everyone--I can’t figure out how to cancel my Lucidchart plan. Please help!

I accidentally purchased a Team subscription!

Hi everyone--somehow I ended up on a Team subscription but I only wanted an Individual subscription. How do I switch my plan back to Individual?  

How to find and download invoices for my account

Where can I find the invoices for the payments I’ve made on my account? Can I download them?

Can you pay for Lucidchart by purchase order?

Are there alternative options for payment other than credit card or PayPal. Can a purchase order be used?

201

2 years ago

Morgan TLucid support team

posted in Billing

Invoice charge or refund questions? Find all billing resources here

Lucid’s Help Center now has a section devoted entirely to information about billing. Whether you need help accessing your invoice managing your plan or contacting support we’ve got your back! Keep reading for more resources.💁‍♀️ Get startedLooking for general information about Lucid’s billing practices? Check out our Plan and Billing Overview article! It provides the basics about billing with Lucid as well as directs you to articles that can help with more specific needs.🗞 Manage your planNeed help with your subscription? Look no further than these articles.Update billing information — instructions for updating your payment method Lucid charges — learn about our products and why you were charged Failed payment — troubleshooting steps regarding failed payments Cancel your plan — cancel your subscription any timeNote: There is a no-refund policy for all cancellations.💳 Invoices taxes and programsLooking for something else? Take a look at these other billing articles.Access invoices —

16790

2 years ago

Paloma C101Lucid support team

posted in Billing

¿Qué hacer si tienes dudas sobre el pago de tu suscripción y/o la facturación de tu cuenta de Lucidchart, Lucidspark, o Lucidscale?

¡Hola a todos!  Si tienes algún problema o pregunta acerca de tu suscripción de Lucid (cobro incorrecto una suscripción errónea actualizaciones o reembolsos) por favor contáctanos directamente a través de este formulario utilizando el correo asociado a tu cuenta Lucid. El equipo de facturación contestará a tu pregunta lo antes posible. Si ya nos has contactado y no has recibido respuesta no te preocupes ¡estamos en ello! Además ya que estos problemas están relacionados con datos personales como tus detalles de facturación no recomendamos crear un hilo aquí por motivos de seguridad y para no retrasar tu tiempo de respuesta. Te recordamos también que puedes acceder a revisar tus cobros más recientes e incluso modificar tu suscripción desde la configuración de tu cuenta en la sección de Plan y Facturación. Ten en cuenta que solo podrá acceder el administrador de la cuenta. Recomendamos echar un vistazo a la sección de facturación de nuestro centro de ayuda para obtener más informació

1280

3 years ago

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