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Billing

Get help with charges, invoices, billing information, and managing your plan.

  • 59 Topics
  • 87 Replies
59 Topics
A
Alex1
asked in Billing
What happens to my personal Lucid account when I join my company's account?

I received a request to join a group to review document, after I joined the group my prorated account balance was transferred to the user account that sent the request. The user also became the admin to my account and my account changed to unpaid account. How can this issues be resolve.

1
Amelia W
6 months ago
J
jck2lam
asked in Billing
Retaining Flowcharts Post Cancellation

Hi,I was wondering if I can retain read-only access to the flowcharts I create after cancelling my paid plan? I currently don’t have a need to make new diagrams. Thanks in advance.

1
Leianne C
6 months ago
A
Aran
asked in Billing
Invoice per organization under one Enterprise account

I would like to know if it is possible to divide the invoice per organization.

2
I
7 months ago
Micah
MicahLucid community team
posted in Billing
Dúvidas sobre fatura cobrança ou reembolso? Encontre todos os recursos de cobrança aqui

A Central de suporte do Lucidchart agora tem uma seção dedicada inteiramente a informações sobre contas. Se você precisar de ajuda para acessar sua fatura gerenciar seu plano ou entrar em contato com o suporte temos o que você precisa! Continue lendo para obter mais recursos.   💁‍♀️ Iniciar Procurando informações gerais sobre as práticas de cobrança da Lucid? Confira nosso artigo Visão geral sobre plano e cobrança. Nele você encontra o básico sobre o faturamento da Lucid além de links para artigos que podem ajudar com necessidades mais específicas.   🗞 Gerenciar seu plano Precisa de ajuda com sua assinatura? Tudo o que precisa encontrará nestes artigos. Atualizar informações de contas - instruções para atualizar sua forma de pagamento Cobranças da Lucid - saiba mais sobre nossos produtos e por que você recebeu cobrança Falha no pagamento - etapas de solução de problemas relacionados a falhas nos pagamentos Cancelar seu plano - canc

2
Kelsey Gaag
7 months ago
J
John the Aussie
asked in Billing
Is it possible to suspend my account?

Can I suspend my account for three months?  

1
Chelsey D
7 months ago
B
bwalker20
asked in Billing
How to Purchase Subscription

Hello everyone, I hope you’re doing well! I’m having difficulty purchasing and individual plan and have followed the following steps: Account Settings Plans & Billing Change Plan for Lucid Speak “Individual”; Buy NowThen a screen pops up that says “Contact Sales for Support”. I’m not too sure why it doesn’t prompt me to enter my card info?Did I take the wrong steps in purchasing an individual plan? Thank you so much!

3
rafaalb07
7 months ago
A
amramrevelator
asked in Billing
Is there a way to set a different email address to send the invoices to?

I’m would like that the invoices will be sent to a different email address than my own, Is there a way to do it?

1
rafaalb07
8 months ago
T
Tiamaria
asked in Billing
Cancel free trial

I need to cancel a free trial subscription however, I do not have the option to do so in the drop-down menu. The only option is visible is to “change plans”. Lucidchart and lucidpark  - whichever I signed up for. I didn't think this would have been an issue as the company even reminded me via email of the upcoming trial end date. Why is there not an option to cancel? Please cancel both.    

1
Leianne C
8 months ago
A
Ab danyia
asked in Billing
Refund of mistake in annual plan deduction.

Hello, I recently encountered an issue. When attempting to edit my document, I was prompted to upgrade. Believing I would receive a 7-day free trial, I clicked through, then I was deducted with yearly subscription of €114.24, including tax. As a student, this cost is prohibitively expensive for me, and the purchase was made accidentally and I do not need it. I kindly request your assistance in processing a refund, as I did not intend to make this purchase.All the information guided to fill the form, however when I submit the form it is not send, so that is why I am posting it here.Thank you for understanding and for your support.

1
Addie
Lucid Legend Level 1
8 months ago
A
AAQ
asked in Billing
delete credit card

how can I delete credit card?

1
Eric R
8 months ago
M
mrlolok
asked in Billing
Remove credit card from profile

How do I remove the credit card from my profile?

1
Addie
Lucid Legend Level 1
8 months ago
P
Parisa
asked in Billing
Annual Cost

Is there any annual team plan for Lucidchart? If yes, can we pay that at once? Thank you

3
rafaalb07
8 months ago
Nayra P
Nayra P
asked in Billing
Mistake in annual plan collection

Last Sunday October 21st my mother and I subscribed to the monthly plan which cost $7.99 USD (I'm from Chile) and we just realized that we were charged $91 USD for no reason. We need a concrete answer since we bought the monthly plan for a school project. Please accept our refund request.

3
Addie
Lucid Legend Level 1
8 months ago
R
rudaya
asked in Billing
как оплатить премиум из россии?

как оплатить премиум из россии?

1
Amelia W
8 months ago
M
Meysens
asked in Billing
Company Changed

Hello, our company was bought and changed basically everything from a financial/law perspective. We need adjustments for the current Lucid Invoice. I can’t find any update section to change this.Thank you in advance, Rinaldo PersichiniPs: Why did we get billed 5 licenses while the years before 4 licenses where sufficient?

3
Addie
Lucid Legend Level 1
8 months ago
M
MelvinI
asked in Billing
LucidSpark Educational Plan still allows me a maximum of 3 documents

Hey! I cannot make more than 3 documents within LucidSpark even though I’m on the educational plan. Is this a bug or is this meant to be? 

14
Amelia W
8 months ago
T
thiernkenfack
asked in Billing
If I miss a lucid payment, will my documents and information be lost?

hi world. i want to know if after missing a lucid payment  , is the documents or informations included in can be lost ?

1
Leianne C
9 months ago
J
jamie b
asked in Billing
Paid account, but am still limited to 3 documents

I have a paid account, but I still only can have 3 documents within Lucid Spark.  Why is that?  Shouldn’t I have unlimited documents?

1
Addie
Lucid Legend Level 1
10 months ago
T
t.grausch-sawicka
asked in Billing
Payment by invoice

I would like to know if it is possible to pay for Lucidchart by invoice instead of credit card?

1
Leah W
10 months ago
Clara101
Clara101
asked in Billing
Descargar facturas

¿Dónde puedo encontrar las facturas de los pagos hechos desde mi cuenta? ¿Puedo descargarlas?

1
Addie
Lucid Legend Level 1
10 months ago
Chelsey D
Chelsey DLucid support team
posted in Billing
Monthly Subscriptions and Payments for Lucid Software Customers in India

Lucid Software is only offering annual subscriptions in India at the moment. As you may be aware on October 1 2021 a rule change by the Reserve Bank of India came into effect that is designed to fight fraud and prevent unwanted recurring payments. As a result there were additional requirements placed on banks financial institutions and payment gateways. While some institutions have updated their systems to meet the new requirements some are still working on it. Because the current banking regulations in India block merchant-initiated transactions (such as monthly subscription renewal charges) we are only offering annual plans to users in India at the moment. We apologize for the inconvenience. If you are in India & your payment for your annual subscription is failing: If you find that your payment for an annual plan is failing it is possible this is because your bank has not approved the transaction: If a payment for a renewal for an existing subscription is failing you should h

0
Chelsey D
11 months ago
Micah
MicahLucid community team
posted in Billing
¿Preguntas sobre facturas, cargos, o reembolsos de Lucid? Encuentre todos los recursos de facturación aquí

El Centro de Ayuda de Lucid ahora tiene una sección dedicada completamente a la información sobre facturación. Ya sea que necesites ayuda para acceder a tu factura administrar tu plan o comunicarte con el equipo de soporte podemos ayudarte. Sigue leyendo para conocer más recursos.💁‍♀️ Empezar ahora¿Buscas información general sobre las prácticas de facturación de Lucid? Echa un vistazo a nuestro artículo Descripción general de tu plan y facturación que proporciona información básica sobre la facturación de Lucid y artículos que pueden ayudarte con inquietudes más específicas.🗞 Administra tu plan¿Necesitas ayuda con tu suscripción? En estos artículos tendrás todas las respuestas que necesitas.Actualiza la información de facturación: instrucciones para actualizar tu método de pago Cargos de Lucid: más información sobre nuestros productos y los cargos que se te cobran Error en el pago: pasos de solución de problemas relacionados con errores en el pago Cancela tu plan: cancela tu suscripc

0
Micah
1 year ago
Clara101
Clara101
posted in Billing
¡No quería un año de suscripción!

¡Me suscribí accidentalmente a un año completo y solo tenía la intención de suscribirme a un plan mensual! ¡Ayuda!

1
Paloma C101
1 year ago
Zach M
Zach M
asked in Billing
Lucidchart Nonprofit Pricing

Hello   I'm wondering if LucidChart offers nonprofit pricing? I saw a previous post directing someone from this question to a ticket. I've reached out a couple times but haven't heard anything back from either ticket submitted so I'm hoping someone here who may have used LucidChart can clarify the nonprofit pricing options?   Thank you!   - Zach

1
Whittney C
1 year ago
Harriet B
Harriet B
asked in Billing
Does Lucid offer a discount for nonprofits?

Hi there Do you do discounts of Lucid Chart for nonprofits? We are a small organisation working in rural Kenya and the cost of getting paid membership is a big chunk of our annual income. It would be great if somebody from your team could get in touch with me about this please. (tried finding a "contact us" email address but there doesn't seem to be one) Many thanks. 

1
Addie
Lucid Legend Level 1
1 year ago
Lucid Software Inc. Supplemental Community Terms