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Get help with charges, invoices, billing information, and managing your plan.

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62 Topics

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Lucis1999

asked in Billing

Charged for 2 annual memberships

I was just charged for TWO Lucid memberships after the trial, without any prior notice or having gotten my approval. I have not used any of the featured since I trialed it nor do I intend to. I see this is not the first time it's happened. Have you guys received the money back in these situations? Im afraid I won't get a refund since their customer support is through a ticket submission, which I have done so already but what is the time taken to solve these kinds of situations….Their phone line is also an obviously fake voicemail.

Change of invoice header

how i can change the invoice header to my company’s one?

Can I pay for my subscription annually?

What happens to my personal Lucid account when I join my company's account?

I received a request to join a group to review document, after I joined the group my prorated account balance was transferred to the user account that sent the request. The user also became the admin to my account and my account changed to unpaid account. How can this issues be resolve.

Retaining Flowcharts Post Cancellation

Hi,I was wondering if I can retain read-only access to the flowcharts I create after cancelling my paid plan? I currently don’t have a need to make new diagrams. Thanks in advance.

Invoice per organization under one Enterprise account

I would like to know if it is possible to divide the invoice per organization.

222

7 months ago

MicahLucid community team

posted in Billing

Dúvidas sobre fatura cobrança ou reembolso? Encontre todos os recursos de cobrança aqui

A Central de suporte do Lucidchart agora tem uma seção dedicada inteiramente a informações sobre contas. Se você precisar de ajuda para acessar sua fatura gerenciar seu plano ou entrar em contato com o suporte temos o que você precisa! Continue lendo para obter mais recursos.   💁‍♀️ Iniciar Procurando informações gerais sobre as práticas de cobrança da Lucid? Confira nosso artigo Visão geral sobre plano e cobrança. Nele você encontra o básico sobre o faturamento da Lucid além de links para artigos que podem ajudar com necessidades mais específicas.   🗞 Gerenciar seu plano Precisa de ajuda com sua assinatura? Tudo o que precisa encontrará nestes artigos. Atualizar informações de contas - instruções para atualizar sua forma de pagamento Cobranças da Lucid - saiba mais sobre nossos produtos e por que você recebeu cobrança Falha no pagamento - etapas de solução de problemas relacionados a falhas nos pagamentos Cancelar seu plano - canc

Is it possible to suspend my account?

Can I suspend my account for three months?

How to Purchase Subscription

Hello everyone, I hope you’re doing well! I’m having difficulty purchasing and individual plan and have followed the following steps: Account Settings Plans & Billing Change Plan for Lucid Speak “Individual”; Buy NowThen a screen pops up that says “Contact Sales for Support”. I’m not too sure why it doesn’t prompt me to enter my card info?Did I take the wrong steps in purchasing an individual plan? Thank you so much!

Is there a way to set a different email address to send the invoices to?

I’m would like that the invoices will be sent to a different email address than my own, Is there a way to do it?

I need to cancel a free trial subscription however, I do not have the option to do so in the drop-down menu. The only option is visible is to “change plans”. Lucidchart and lucidpark - whichever I signed up for. I didn't think this would have been an issue as the company even reminded me via email of the upcoming trial end date. Why is there not an option to cancel? Please cancel both.

Refund of mistake in annual plan deduction.

Hello, I recently encountered an issue. When attempting to edit my document, I was prompted to upgrade. Believing I would receive a 7-day free trial, I clicked through, then I was deducted with yearly subscription of €114.24, including tax. As a student, this cost is prohibitively expensive for me, and the purchase was made accidentally and I do not need it. I kindly request your assistance in processing a refund, as I did not intend to make this purchase.All the information guided to fill the form, however when I submit the form it is not send, so that is why I am posting it here.Thank you for understanding and for your support.

how can I delete credit card?

Remove credit card from profile

How do I remove the credit card from my profile?

Is there any annual team plan for Lucidchart? If yes, can we pay that at once? Thank you

Mistake in annual plan collection

Last Sunday October 21st my mother and I subscribed to the monthly plan which cost $7.99 USD (I'm from Chile) and we just realized that we were charged $91 USD for no reason. We need a concrete answer since we bought the monthly plan for a school project. Please accept our refund request.

как оплатить премиум из россии?

Hello, our company was bought and changed basically everything from a financial/law perspective. We need adjustments for the current Lucid Invoice. I can’t find any update section to change this.Thank you in advance, Rinaldo PersichiniPs: Why did we get billed 5 licenses while the years before 4 licenses where sufficient?

LucidSpark Educational Plan still allows me a maximum of 3 documents

Hey! I cannot make more than 3 documents within LucidSpark even though I’m on the educational plan. Is this a bug or is this meant to be?

If I miss a lucid payment, will my documents and information be lost?

hi world. i want to know if after missing a lucid payment , is the documents or informations included in can be lost ?

Paid account, but am still limited to 3 documents

I have a paid account, but I still only can have 3 documents within Lucid Spark. Why is that? Shouldn’t I have unlimited documents?

I would like to know if it is possible to pay for Lucidchart by invoice instead of credit card?

¿Dónde puedo encontrar las facturas de los pagos hechos desde mi cuenta? ¿Puedo descargarlas?

151

10 months ago

Chelsey DLucid support team

posted in Billing

Monthly Subscriptions and Payments for Lucid Software Customers in India

Lucid Software is only offering annual subscriptions in India at the moment. As you may be aware on October 1 2021 a rule change by the Reserve Bank of India came into effect that is designed to fight fraud and prevent unwanted recurring payments. As a result there were additional requirements placed on banks financial institutions and payment gateways. While some institutions have updated their systems to meet the new requirements some are still working on it. Because the current banking regulations in India block merchant-initiated transactions (such as monthly subscription renewal charges) we are only offering annual plans to users in India at the moment. We apologize for the inconvenience. If you are in India & your payment for your annual subscription is failing: If you find that your payment for an annual plan is failing it is possible this is because your bank has not approved the transaction: If a payment for a renewal for an existing subscription is failing you should h

870

11 months ago

MicahLucid community team

posted in Billing

¿Preguntas sobre facturas, cargos, o reembolsos de Lucid? Encuentre todos los recursos de facturación aquí

El Centro de Ayuda de Lucid ahora tiene una sección dedicada completamente a la información sobre facturación. Ya sea que necesites ayuda para acceder a tu factura administrar tu plan o comunicarte con el equipo de soporte podemos ayudarte. Sigue leyendo para conocer más recursos.💁‍♀️ Empezar ahora¿Buscas información general sobre las prácticas de facturación de Lucid? Echa un vistazo a nuestro artículo Descripción general de tu plan y facturación que proporciona información básica sobre la facturación de Lucid y artículos que pueden ayudarte con inquietudes más específicas.🗞 Administra tu plan¿Necesitas ayuda con tu suscripción? En estos artículos tendrás todas las respuestas que necesitas.Actualiza la información de facturación: instrucciones para actualizar tu método de pago Cargos de Lucid: más información sobre nuestros productos y los cargos que se te cobran Error en el pago: pasos de solución de problemas relacionados con errores en el pago Cancela tu plan: cancela tu suscripc

6850

1 year ago

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