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Admin Questions

Find answers to your Lucid admin questions, including: licensing, account-wide settings, and integration set-up.

  • 400 Topics
  • 873 Replies
400 Topics
T
ThisUserNameIsAnnoying
asked in Admin Questions
Change from Google SSO to a username and password

I need help to see if this is possible.  We are leaving Google and so my Lucid chart login is associated with SSO for google.  Is there a way to change it to a username and password?

781
Mj Z
10 months ago
A
adewald
asked in Admin Questions
How many documents can be created with the EDU account?

Does the free EDU pro account have unlimited document creation? It says unlimited document creation on this site but my account will not let me create more than 3 documents.   

201
Micah
10 months ago
J
jeffp2020
asked in Admin Questions
Can't schedule update

I have a LucidScale integration setup with a Cloud provider.However, when i try to set a data import via a schedule, i get an error: Can't schedule updateThere is already a scheduled update for this same Account from this Lucid account.I dont have a schedule set. At least not for me. I shared this account with a co-worker via DataHub > Credentials. So they could also make models and such off it.I think they set an schedule for the update. But on my end, it never updates the data? So i have to manually request the update from the account anf wait for it to get done, then go make/update my models. Am I missing something here??

131
Quadeshia
10 months ago
K
Kieran Spruce
asked in Admin Questions
Can't switch accounts

Hi, I am trying to switch from my company account to another account I created for working with a client (different email address).But every time I try to login with this other account it just logs me in with my company account email address.I have even tried deleting the company account, but no luck.Any help would be greatly appreciated. Thank you,Kieran

441
Quadeshia
10 months ago
D
dsperring
asked in Admin Questions
Organization Image Library

How can I edit and/or remove an image library that was shared with me? As a Lucid admin for an enterprise organization, we would like to create image libraries for our users and I understand how we can do that. But there are some image libraries shared with our org that are outdated and we would like to clean up, though I am not sure who owns them or how to go about removing them from everyone’s view.

201
Humas1985
Lucid Legend Level 6
10 months ago
S
support
asked in Admin Questions
Invitation doesn't come through

I send serveral invitations to 1 person but invitation doesn't arive.To others people in my organisation invitations work perfect with all the same @domain.com address.I can trace them in O365 exchange admin centre. 

191
Mj Z
10 months ago
D
dhissong
asked in Admin Questions
Cannot change a username for a user

Hello All, I have a user account I need to update the username and email address for. When I try to update the username or email address I get prompted to type in a n admin password, but our site is setup for SAML authentication. Is there a way around this without enabling password login and then going back and disabling?

441
Mj Z
10 months ago
Q
quantumgig
asked in Admin Questions
I did a market research app session with Lucid and have not been paid.

I did a market research app session with Lucid and have not been paid.How do I contact the company to get this situation resolved please

212
Q
10 months ago
A
ak-wisam
asked in Admin Questions
SAML response missing required custom identifier.

Hello,I'm getting this error when trying to set up my ADFS as IDP “SAML response missing required custom identifier.”. I followed the step-by-step instructions from the support website on:https://help.lucid.co/hc/en-us/articles/360049900431-Integrate-Lucid-SAML-SSO-with-Active-Directory-Federation-Services-ADFSThere seem to be having some conflicting information between the instructions and what I receive in the meta-data file what I imported to my adfs. Is the above document up-to-date?

2149
Leianne C
10 months ago
A
aakbar
asked in Admin Questions
[Bug?] Screen appears blank when trying to link to google sheet

 

211
Leianne C
10 months ago
Adam Y
Adam YLucid support team
posted in Admin Questions
Troubleshooting SCIM: The Two Most Common Errors

Lucid offers user provisioning/de-provisioning and group management via CRUD operations against the users and groups on an enterprise account via our SCIM REST API. For the technical instructions on accessing the SCIM REST API for Lucid please refer to our SCIM resource in the Developer Portal and post for help in the Lucid for Developers community. The purpose of this post is to provide troubleshooting recommendations for common errors that occur when using SCIM to manage or provision Lucid users. This feature is only available to users on Enterprise accounts. See the Upgrade your Lucid account article for instructions to upgrade. Cause of Error: User already created outside of account with SCIM enabled (429 conflict error)Possible Errors Returned: “Error while creating user x: Conflict. Errors reported by remote server" "Error: User x can not be created because the email already exists" Solution: Invite them to the account via the Lucid Admin Panel. In this case the user in question

3283
Humas1985
Lucid Legend Level 6
10 months ago
E
EricC
asked in Admin Questions
SCIM for JumpCloud

I’m trying to connect JumpCloud to Lucid for user provisioning using SCIM, but getting an error. I contacted JumpCloud support, who had this response:I found some information regarding this error with our Engineering team, it seems that the error is caused by the Service Provider (Lucid) as they are sending us roles attribute in string type. but JumpCloud needs it as roles: [{value: "string"}]. I would suggest you to contact Lucid to see if they can send the role with the correct values. Has anyone else experienced this?

432
E
10 months ago
J
JSarbua PacificLife
asked in Admin Questions
Publish and Embedded Document Questions

How can we find out the first time a document was published in our account?How can we get a list of all published documents, including who published them and their publication dates?Embedded Feature Usage:How do we track how many users have used the embedded feature, the total number of embedded documents, and who they are?General Usage Reporting:Are there reports to find information based on the questions above, and if they exist, how can we find them?Thanks,

101
Micah
10 months ago
J
jmcivor
asked in Admin Questions
SSO SAML uses info in email, username, either or both?

Hi Lucid Community,I have a couple of questions regarding SSO SAML and Lucid user profile.  The Lucid user profile has username and email address which both all\support email address information.  Would anyone be able to confirm what field on a Lucid user profile is referenced\used by SSO?  What happens if a Lucid user profile has different information with respect to email address in the username and Email fields? Thank you,Jen

381
Karsten B
10 months ago
A
AlfredO
asked in Admin Questions
Shortcuts for Arrange not working in spanish keyboard

I can’t make work the preset shortcuts for arrange (Ctrl ], Ctrl [, Ctrl Alt ], Ctrl Alt [) with the spanish keyboard. Any solution?

181
Ria S
Lucid Legend Level 7
10 months ago
A
ashish chandran
asked in Admin Questions
OKTA to Microsoft SSO

Hi Team,We are working on migrating our Lucid platform from OKTA to Microsoft SSO. Wanted to confirm if there roadblock or pre-requisite =s from our or Lucid’s end.

151
Emma B
10 months ago
S
samcasce
asked in Admin Questions
When joining an individual account to a Team account, will you lose the documents in the individual account?

When acquire account Team with other email and link existing account Individual, Have loss the projects created in account Individual?

151
Leianne C
10 months ago
P
paul.roberts
asked in Admin Questions
Lucid Cards for Jira Cloud Jira permissions

Hi all,I recently added Lucid Cards for Jira Cloud to our Lucid account (I am an admin), and so far works as expected for my account but the user that requested it can’t access the expected projects in the Jira instance that it is connected to. I can see all projects and tickets (I am a site admin there) but even projects I know that the user is an admin of shows nothing. What permissions does this plugin specifically look for to allow access?

313
Leianne C
10 months ago
R
rachelle.chiang
asked in Admin Questions
Team Folders - how can I set up subfolders so they have the same access as main Team folder?

I currently have a Team Folder set up with access given to multiple team members. When I created Subfolders under the main Team folder, I am still the only one that has access to each sub-folder, and it seems that I have to repeat the process of granting access to each team member. How can I make it so that the permissions of the parent Team folder carry over to the sub-folders? 

311
Emma B
10 months ago
I
Ideaworks
asked in Admin Questions
Rename a folder

How can I rename the My Documents folder

171
Quadeshia
10 months ago
D
dillonbailey
asked in Admin Questions
Unable to create team

Unable to create team  

141
Mj Z
10 months ago
E
ESeifert
asked in Admin Questions
Can I disable the 'Get started in Lucid' email invite.

Hello,Is there a way to disable the ‘Get Started in Lucid’ email invite? I want to add all my users to the SSO group, but I don’t need an invite to be sent to them. Thanks,ES 

211
Emma B
10 months ago
P
Prashant Adhikari
asked in Admin Questions
Lucid invite not working internal staff

Hi, ‘I recently have invited few of my internal staffs. But they didn’t receive any accept invitation in the mails.I have checked all the policies and exchance server but no traces of it. Can anyone assist?

461
Flavia D
10 months ago
S
sureshkumar
asked in Admin Questions
Lucidchart diagrams are showing page not found error in Confluence

Hi Team, From yesterday , Lucidchart diagrams are not showing up in our confluence instance. Instead of that we are getting page not found error.Can someone please help us on this ASAP

774
Flavia D
10 months ago
D
DigitalOS
asked in Admin Questions
Files "anonymized"

We delicensed a user and transferred ownership of their files to an admin account. The user was relicensed and we’ve shared their original documents.However some (11) of the files were retitled to “anonymized” and we and the original owner are unable to open the fles.Any idea why this anonimization occurred or how to restore the original files?

363
Emma B
11 months ago
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