Admin Questions

You have the option to configure title and department field mappings in SCIM. To do so in Okta, follow these steps:To include these additional fields in your SCIM push to Lucid, navigate to the Provisioning tab. If “To App” is not already selected, select it. Scroll down on the page and click Go to Profile Editor. Click + Add Attribute and enter the following information: Display Name: Title Variable Name: lucid_title External Name: title External Namespace: urn:ietf:params:scim:schemas:core:2.0:User Click Save and Add Another, then enter the following information: Display Name: Department Variable Name: lucid_department External Name: department External Namespace: urn:ietf:params:scim:schemas:extension:enterprise:2.0:User Click Save. Navigate back to your Lucid application in Okta, and select Provisioning. Scroll down on the page and locate the two attributes you created in steps 4-5.   You may need to unhide hidden attributes by clicking the Unhide Unmapped attributes butto

Hi there, I am trying to figure out if there is a way to mass update users’ email addresses using a csv file? If so, how could I do that? Thank you! 

I exported a diagram as a PNG and it includes extra whitespace, even though the preview for the export shows no whitespace included. I can’t include screenshots because the information is sensitive to our organization, but here is the drawing link: {{link redacted because apparently this is public}}

I’ve been trying to remove the Lucidscale license from my admin user account so I can assign it to one of our engineers, but when I uncheck the license, I can't confirm the change. Does anyone know how to fix this? Thanks!

Data linking change main column option is no longer available , in my sheet i had 2 columns 1 for id the other for name both are unique I used to switch between sheets to fix typos, but now I'm stuck as the option is no longer available. Additionally, some of my sheets have worng column as the main column  , and I need to use IDs instead of names  . Please help.

Hi everyone,I'm currently facing some challenges with a system I'm using and would appreciate any guidance or tips you can offer. Specifically, I'm struggling with the following:Replicating Layouts: How can I copy the layout of employee fields so that they are consistently replicated across all sheets? Applying Conditional Formatting: Is there a way to apply conditional formatting to all sheets at once, rather than having to do it individually for each sheet? Duplicating Org Chart Formatting: We have created an org chart with extensive formatting for one team. How can we create a new diagram for another team while maintaining the same formatting?Any advice or step-by-step instructions on how to achieve these would be greatly appreciated. Thank you in advance for your help!Best regards,Bec

Hi, By mistake deleted important files from Trash bin. Kindly help in recovering those files

I added an additional license, and the user gets a pop up stating that they are out of shapes. I thought that getting the license gave them access to unlimited shapes. Any help would be greatly appreciatedThank you!

I have lost access to all my documents. How can I get them back? I have a link in a Confluence document  but it says ‘access denied’.  

I have an enterprise account and am a Document Administrator (screenshot below of my rights).  Is the only way to get a downloaded list of all 8,000+ documents to have Enterprise Shield add-on overview – Lucid?I’m just looking to get basic information on the documents including its name, who created it, who owns it, when it was last edited etc.  Normal meta info about our Lucid assets.  Our goal is to know who power users are to better understand how we use Lucid at this org.  

Hello, we’re trying to get Lucid for Confluence plugin working, however after we authenticate a user that has admin privileges in Lucid, all users that try to embed a Lucid document using a macro in Confluence get the following error:“We were unable to locate your Atlassian app information. Please uninstall and reinstall the Lucid plugin.” At this point we’ve tried reinstalling the app multiple times, cleared browser cache and used multiple accounts and computers to test. We’re able to link an account with admin privs in Lucid to Confluence just fine, but can’t use the macro to put in any documents.Any suggestions?

Olá, tudo bem? Até ontem conseguia copiar um fluxo e colar em outro documento, mas hoje não consigo mais fazer a colagem do fluxo em outros documentos. Como resolver?

Hello,Whenever I open a document it opens immediately in Lucidspark. I have to manually have it then open in Lucidchart. How can I set Lucidchart as my default start location? I have looked but cannot find any relevant settings. Thanks!Dave

In the ERD template, when I use “Import from Salesforce” Sandbox,  the connection lines with Crowfoot between Objects are Not showing up between related Salesforce objects when the objects are selected in the left pane.  (The selected objects are showing up fine on the canvas.)Please advise.Thanks. 

I am looking to export all of our LucidCharts to something like PDF or PNG. The format isn’t too important -- read only is fine -- so long as we have the data exported in a way that we can back it up and have it saved outside of Lucid. I’ve seen another post that says explicitly that Bulk Export to Visio is not possible but I am okay with exporting to something besides Visio and therefore wanted to inquire as to our options. Thank you very much in advance for any responses. 

How to calculate the associate type = Ent people’s number in Lucidchart dashboard?

Hello Team, Is it possible AWS ECS to be connected automatically to anything else in LucidScale?Looking for a solution how to connect to some of: LoadBalancer, Task, IP, interface, target group …I see ECS only in a region and that’s all

One of our customers is getting the following message when trying to access a shared document.. “You Can’t Access This Resource Because Its Stored In A Different Region”Is this on our end or their end? Where can we fix this to allow them access? Thanks! 

 We’ve been using Lucid on our team for maybe 2 years now, and just randomly starting getting an issue yesterday where users login, and all of their document/group access have been revoked. From the admin side, I will look at the user’s permissions, and can confirm every single group is deleted from their account. I’ve had to manually re-assign groups to affected users. Is this a bug? 

I have an enterprise license, and am an admin.  There used to be a “Discovery” option where I could download all active LucidCharts and get information about them (like last edit date, owner etc), however I don’t see this option any longer in my account.  Can someone guide me on where I can find this? thanks,Sean.karshis@qlik.com  

I have few tickets imported from Jira. Only one column is generating the Sum of estimate at the top. Others doesn’t show any numbers? Any idea?  

I’m an admin on an enterprise plan and I’m trying to grant view only access to people who are outside of my organization but have been unsuccessful granting access or sharing documents. Is there way I can enable the product or do I need to get in touch with Lucid?

For compliance purposes I’m trying to get a feel for how many documents and document tabs exist for our enterprise.  Is there any way to get a report or query for them?

Hi! Where can I see who of the admin who authorized a license? have googled and looked around but cannot find. Thanks!Sara 

Hello, I need help with my flowchart, it didn't save and everything I did disappeared