​@mt2000 I am not familiar with all of these acronyms. This seems like a technical question that goes beyond Tier 1 support. In that case, I would refer you to ​@Kelsey Gaag ​@Amelia W ​@Mj Z and/or ​@Ambar D.

Hi ​@mt2000, thanks for your post!

As a first step, could you please confirm that the resources or lines you’re looking for are currently toggled 'on' in the panel to the left of the workspace? If the resource or line type is not enabled in this panel, you will not see the corresponding resources or lines rendered in your diagram.

Additionally, some views may contain summarized resources by default. If you’ve elected to summarize resources within a Lucidscale View, you will need to un-summarize them or create a new view containing un-summarized resources in order for your associated lines to be rendered in the diagram. You can un-summarize resources by right-clicking on a summarized resource type and unchecking the “Summarize all” option in the right-click menu.

Could you try these steps and let us know if the issue persists?

Cheers!

For the model i have been referencing the ELBV2 lines are checked, but not showing up connecting an ALB or NLB to instances. Target Groups are not a listed resource available to toggle on.

The ALB/NLBs and EC2 instances are not summarized. This should have been clear considering I am not having the issue with classic ELBs.

I have created a new model without any filtering at the original Data Source selection and that model appears to be drawing the lines for ELBv2 to EC2 instances. Something still isn’t working like it should through as I said before the Load Balancer, Target groups, and EC2 instances are tagged with same tag that that was used for filtering the data source and the original model is up to date with the data source that created the second model.

Hi ​@mt2000, thank you for following up and for providing this additional information! 

Just to make sure that we are on the same page, when recreating a second model with no filters, the lines do appear as expected, therefore you experience the issue in the filtered view only?

Could you please send a temporary Support PIN(s) for the documents involved? This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article. It is for internal use only and doesn't grant public access to your documents, therefore you can safely share those directly in the thread.

Thanks for your help and patience!

This is correct. I have two models now. One with a data source filter and one without a data source filter.

support pins for model with data source  filter where ALB lines do not show.
duJRuBmnWL3WXI122087271

support pin for model without data source filter where lines do show.
duCq5bZmLYdICM122087271

​@mt2000 thank you for following up with this information! It seems like the Document Support PIN for the first document where lines do not show is not a Lucidscale document, but a Lucidchart one with multiple pages. 

Would you mind reproducing the issue again in Lucidscale using filters and sending a Document Support PIN for it in order for us to have a closer look and compare it to the other Lucidscale file? 

Once again, we appreciate your help and patience!

Reproduced again.
duE2MMy7J9ha9f122087271

Hi ​@mt2000, thank you for providing this information! 

It seems like what you are experiencing in this document is expected behaviour. There is a filter applied to the current view, and unchecking the filter allows you to see the entire model along with its lines. The lines appearing on a Lucidscale model do not depend on the data source, but on the settings that can be toggled on and off once the model is created. 

Could you please toggle off the Rule you applied to this view under ‘Filters’ on the top left and let me know if you can see the lines appearing? 

Thank you for your continued collaboration!

I un-select the filter in the current view and the lines I expect, the ELBv2 lines, do not appear.

Lines do appear, but those are classic elbs, like I mentioned in my original post.

 

Hi ​@mt2000, I have created a Support ticket from your post in order for our team to have a closer look into the issue you are experiencing. We apologise for the continued trouble and will reach out to you shortly!