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Confluence widget shows a 404 page not found when placing chart in confluence page

Forum|Forum|6 months ago
May 20, 2025
1 reply
33 views

F T D

Hi! Recently it seems as if the confluence plug in stopped working. I am working on a Mac in Safari. When placing a Lucidchart all charts return the following message:

Message: Our servers experienced an error. We apologize for the inconvenience.
Flow ID: 5e80448db40f5f82
Time: 2025-05-20T13:49:09.343Z

We use Lucid a lot for documentation of processes in our company, so this quite a significant issue and if this won’t be resolved we would need to switch to a different tool for our diagrams.

Hopefully this can be fixed.

Best answer by Leianne C

Hi @F T D , thank you for your post and sorry to hear you’re experiencing issues with the Confluence integration. To confirm, are you seeing this error when you try to insert a Lucidchart diagram into a Confluence page?

Would you mind sharing the following information to help us take a closer look?

What browser are you using? Have you tried this on an additional browser or using an incognito or private window?
Please enable 3rd party cookies and then try inserting the diagram again. Please take a look at this article for information on how to do this.

Please let us know if you have any additional questions!

+15

Leianne C
Lucid support team
Answer
Forum|Forum|6 months ago
May 21, 2025

Hi @F T D , thank you for your post and sorry to hear you’re experiencing issues with the Confluence integration. To confirm, are you seeing this error when you try to insert a Lucidchart diagram into a Confluence page?

Would you mind sharing the following information to help us take a closer look?

What browser are you using? Have you tried this on an additional browser or using an incognito or private window?
Please enable 3rd party cookies and then try inserting the diagram again. Please take a look at this article for information on how to do this.

Please let us know if you have any additional questions!

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