Hi ​@Sam Bregar 

As an administrator, it's essential to understand your capabilities and limitations when it comes to managing documents within your organization.

• By default, you don't have automatic access to all documents; instead, they must be explicitly shared with you or stored in Team Folders, which you can then manage.
• However, Enterprise accounts offer enhanced features that provide greater administrative control. With Admin View, you can access any document on your account by appending "/adminView" to the document URL, provided you have the necessary permissions.

Moreover, Document Discovery enables Document Admins and Account Owners to search for and view all documents owned by users within the organization, allowing for easy management of document metadata and ownership transfers.

To learn more:

• For Admins: View any Lucidchart document on your account via Admin View | Community
• Admin Rights to View All Documents | Community
• Welcome to the Lucid admin panel – Lucid

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards

it can also depend on your level of admin rights.  

Thanks Astrid, I’m not seeing any of these options for myself, I’ll have to check with the PO of Lucid in my org.

Hi ​@Sam Bregar! Just chiming in here, the document admin role can only be granted by the Account Owner or an account admin with the document admin role. This is likely why you cannot see the options for your own user account. 

Hope this helps. Feel free to let us know if you have any questions!