Hi ​@cyeung 

What has worked best for me when I encouter this is to open the browser:

- Edge in “InPrivate” mode or

- Chrome in “Incognito” mode.

This way you can have multiple instances open.

Hope that helps

It says, “That password reset link is no longer active.”

Hi ​@cyeung, thanks for posting in the Lucid Community! The suggestion given by ​@Carike is great - normally having different browsers or Chrome profiles works well when you have two different accounts. One you can dedicate for your work account, and another you can dedicate for your free/personal account. 

If you’re still having trouble, since this will likely deal with your personal information to further troubleshoot, I am directing this over to a private support ticket to get you taken care of from there! The support team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account.

Hi Ambar, Carike,

Appreciate your time.
Carike’s suggestion is great.

Looks like my corporate account invite has expired already after just 2-3 days.
I can’t set password and login to corporate account.
Possible for reset ?

Thank you,

Chi

Hi ​@cyeung,

Thanks for your response! You can set/reset your password here: password flow. Make sure you check your spam folder, just in case your email client filters out emails from us.

If for some reason you do not receive this email, please let me know and I’d be happy to further assist.

Thank you Ambar.  I found my team colleagues on Lucid.

Hi ​@cyeung, happy to hear this was resolved for you. Please let me know if you run into any trouble with this and I’d be happy to help!

All good.  Thank you both.