Solved

Previously used to work grate now is broken!When:The text in a message is longer than the distance between participants.Expected:The participant’s lifelines are moved apart to accommodate the text.Actual:The text on the message line overlaps with the life line of participant making it hard to read and looks awful.Also the Alt text should have a opaque background or indented to not overlap the lifeline.

Hi,I was signed up with my work email address before and I decided to go with my personal email address and changed it. But I cannot reach my old projects which I was created with my work email address.How can i solve this problem?

Hello all. I am trying to find out if what I am trying to do is possible. I have not been able to find any example searching around that fits my exact use case or leads me in the right direction.  I have explained it in the attached image below. Thank you in advance for any input anyone can provide! 

I was searching for a circular arrow in the shapes but couldn’t find it anywhere. Any ideas where it can be? Or do I need to create it somehow from a few shapes by myself? Thanks in advance for answer.

I want to create a genogram for a school assignment. Graduate program Psychology 

I’m using safari browser on ipad. I can’t figure out how to duplicate or copy/paste an object selected using the lasso tool. (Am I wrong to assume a tablet is a first class citizen in this world?) Please help!

I would like to edit a file previously created in Lucidchart but I only have the file in pdf and can't work out if/how I can import it?   Thank you

Hi Team, I would like to have developer role assigned to me so that i can create API keys to use LUCID in my application. For now, it says conact your admin to get developer tool access.  Could you please help me in getting info about admin who can assign me developer role. ?

Hello,I’ve been charged with moving my companies file sharing from dropbox to Lucid. We use lots of inDesign files, but when i try to upload them to Lucid i receive the ‘-error 50’ message on my macbook. I’ve copied these files to the desktop so their local and downlaoded. I have tried duplicating them and running the ‘xattr -c /path/to/pdf’ on the terminal to remove problematic attributes, but nothing is working. Has anyone had a similar issue/found a solution?best,Mark

I wanted to create a flowchart for one my projects which is about antidetect browsers, do anyone have expereince and can help me, here is the website link for your reference,my site for your reference : https://alpharive.com/fintech-app-development

Hi, I am trying to add myself to a couple teams I created recently so I can help them out initially with organizing and viewing things in their team, but when i try to add a team member my own account does not show up when i do a search. I’m the account owner, and i’ve added myself to teams in the past so i have membership into some already. I can add others to the team just fine. Is there a limit to how many teams you can be a member of, or a security setting I might have missed or set by accident?

Hi, My organisation has an enterprise subscription, and I am the account owner of our organisation. I am struggling to access the developer portal. When attempting to access https://lucid.app/developer I receive an error stating “To unlock the Developer Portal, contact your admin for the developer role assignment. Unsure who your admin is? Check our documentation for guidance.” But I am the account owner, and therefore not able to assign the developer role to myself (assuming it is because the account owner role already contains the developer role). I’ve read through the documentation that says I should “Enable developer tools” in my user profile, however that toggle doesn’t exist. Nothing within my user profile indicates anything regarding developer access. The GIF indicating the actions needed does the reflect what I see in my user profile UI.  Can you please help me gain access to developer portal and API? Thanks.

I’m exploring the use of smart containers as a way to visualise various data from user research projects within one service (there is a lot) and to also be able to link those insights to other big data insights across the service. I have a lot of fields and would like to be able to format the label text for them however I can’t seem to do this. I’m unable to highlight the label text, let alone format it. Is there any way around this that I’m missing?

Just wondering if anyone knows if there is a progress bar shape or scroll bar in Lucid where I can move the progress as needed. Similar to what is available in Visio.

Hey there,I’ve been using Lucid for a few years, generally just for simple diagramming. I’ve noticed recently that the grid lines have gotten much lighter and lost the 4x4 “sub-grid” within each major grid cell.When I create a blank diagram and get prompted to select a template, the grid appears behind that dialog as I’d expect (see attached `lucid_grid_expected.png`). As soon as I exit out of the dialog, however, I lose the sub-grid and dark grid lines get very light (see attached `lucid_grid_light.png`).Oddly, I’ve also noticed that when I go try and take a screen shot and want to select a region of the screen, the grid appears add I’d expect, but only under the selection area (see attached `lucid_grid_screenshot.png`). When I actually take the screenshot and look at the image, the grid is light and large.I’ve played with all the various grid settings, and it is indeed enabled, set to line, etc, but can’t seem to get back to the grid I know and love.I’m running in Ubuntu 22.04, which

Hi team,   Credly have sent me to you!  I didn’t get anything after completing Creative Facilitation and I really want this on my Credly profile for public sharing.  I reached out to their support as I got no email and they’ve sent me to you unfortunately with an email address that didn’t work, so I’m trying here :)   La Mcsharry Nov 17, 2025, 13:10 AST Creative Facilitation 2025-Nov-06 5 of 5 courses 2025-Nov-17 I enrolled, completed and accepted the Course and have selected notifications to get the emails - which I have got - all except the one for the Badge. Can this be sorted or does it take time? Lucid indicates it's straight away on completion but I have no emails from them. Done on my Lucid login with email  Attachment(s)Screenshot 2025-11-17 at 17.06.50.png Dominique D Turner (Credly Support) Nov 19, 2025, 10:09 AST Hello   Thank you for reaching back

We are getting this error message for a Lucidchart assignment in a live section in Canvas.  The Lucidchart assignment was setup in a blueprint and then synced over to the live section.  Does this error mean that every time we sync blueprint content to a live section that has Lucid, we will have to open it and save it first every time before we do the sync?  And if so, does the person who created the Lucid assignment in the Canvas blueprint have to open and sabe every time before the sync or can an admin do this too? 

Hey there,Can i reverse the direction of the panning that happens when i press the middle mousebutton? i want it to move in the direction like when i double click mousewheel, like dragging the document instead of moving in the direction the cursor points. I've read related topics but these are +8 months old. Is this option availble yet?Thankyou!(ps. please highlight required fields, i was trying to skip the category since i have no idea what category this falls in to)

Hi there,I am wondering if someone can let me know if pages of diagrams can be seen on iphone browser. All I can see id the first page of every diagram.I am able to see pages on iPad mini, but not on the phone. My account is individual. Cheers

Hi, I imported some tables for an ERD using the CSV import option.  However, I had two tables in the same table_schema but in different table_catalogs.  I want to delete both of them and re-import, but no matter what I try, I am unable to delete both of them (re-importing after having deleted all references from the import file).  One will get removed, but the other remains.Having the ability to manually delete imported ERD objects would allow me to work around this.  I saw a post from 2 years ago suggesting this feature. Right now the only solution appears to be starting with a fresh document.Any ideas? Thanks,--Mike

Hi,Why can a user not say “ok I’m departing on this corporate template because I need to create a variant” and then work in an unobstructed way?I’m kind of freaked out right now because I’ve lost a significant amount of work not being able to separate or control my content within an overly locked template. I wasn’t aware I was falling into this trap for the first 8-9 hours of work…  I already made a copy of the file to start working separately, as well as toggling back and forth between lucidspark and lucidchart to try to regain control of my visual story being conveyed.This is very disappointing to put this large an amount of effort into working to express an overall vision and direction into a document that I can now not expand a frame box element slightly to accommodate the content, its redlined with x’s at the boundary edges, locked menu disabled, it cant be constructed over, etc.How do I track down the owner of this template? I can only imagine the conversation when I finally trac

I have created a Lucidspark board for each team i wish to collaborate with. I have ten different teams, i will ask them all the same 5 questions and get them to collaborate in session using sticky notes. To track feedback i will use the “show author” feature. Once I have completed all sessions I want to collate all the feedback into one board, keeping the authors.  Is there a way I can do this?

In the past I’ve been easily able to create an embed link to share a chart in an HTML rendering.  As stated in the help documents I used to easily be able to click on the 3 dot menu>share>embedThis function doesn't seem to be visible anywhere now, nor is it easy or intuitive to find where its been moved.  Please advise.  

As per the title. I’m exporting shape data to csv, within each shape is text.However, only the first line of text is being displayed in the output.e.g. Shape in chart has first line 1.11, 2nd line blah blah blah‘blah blah blah’ is not rendering in the output, only 1.11 How do I obtain all text within the shape?

See attached picture. I simply want the title text to be the same style as the container text. Makes some shape unusable