How to find the owner of a locked template with an uneditable central frame

Hi @ToddG, thanks for posting in the Lucid Community! I apologize for the trouble here. Can you please send a temporary Support PIN for this document? This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article. I appreciate your help and patience!

Amelia, thanks.

I was out friday. Here is that pin.  when selecting all, you see the locked frame items that everything is built around.  This and a parent document suffer from this same locking (and trying to hide it).

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Hi @ToddG, thanks for providing that PIN! Can you please confirm which template you were using to create your document from? Was this a Lucid template or a corporate template made by another user on your account? Please note, that when you create a new document from a template, a new document is created in your account, so you should have full edit access to lock/unlock objects and make edits as you need. I was able to see the locked items, but also had the ability to unlock the frame. Would you mind sending me a screenshot of what you are seeing if you are unable to unlock the frame as expected? I appreciate your help and patience!

Corporate template is the subject of our discussion.  This seems to be indicating this element is locked that I’m working in from the image.

 @ToddG, thanks for clarifying that you’re working with a Corporate template! You can see who owns the template by clicking the Share icon in your document when in your docs list. Based on the screenshot you provided, it looks like you are attempting to edit the template itself, which is available to other users and owned by the creator, rather than creating a new document from the template. The PIN that you shared with me, however, looks like you have made a new document from the template. Are you able to edit your document as expected?

One thing worth checking when using corporate templates, is to double check that the document has officially been converted to a template, as the default for this will become “New” (rather than open) to avoid editing the template itself. Can you confirm that this is the case with your corporate template? The template label should appear just below the title, as in the screenshot:

Please let me know if you have any additional questions!

No thats the thing, the pin that I shared with you is a file that was originally opened through new → template → corporate template by one team member, and then I made a copy of that copy using the “duplicate” menu command.

@ToddG  Thanks for outlining the steps you took to create your document, is the screenshot you shared of the locked objects from that same document? In the document from the PIN you shared, I was able to lock and unlock objects as expected. It is worth noting that there is a setting that the template creator can enable that does not allow users to lock/unlock objects, I would recommend reaching out the document owner to have them disable that feature to see if that resolves the issue. 

From there, they can adjust the share settings to “View only” so that other users can access the template, without making changes to the Original document. If the issue persists, would you mind sharing a support PIN for the corporate template that you are using?

Thanks this issue is resolved.  I’ve provided enough context; being able to quickly identify author for a parent template.  When I followed your instruction I had a large list of people and had to figure out who was the right person to approach.

Thanks.

Do we have and update on the status of documents that are broken by converting to a template and then converting back to a regular document?

I have a different document that has NEVER been a template that now has something locked. Rebuilding everything is not something I want to wast time doing. (duQde8Q054cH2pnlBi0jAKN7dCHCsW2GSD105740530)

Hi ​@Mark E, thank you for continuing this post and sorry to hear you are experiencing issues with your document. To confirm my understanding, did you convert the document in question to a template then converted it back to a normal document? If your document is shared with collaborators it is possible that another collaborator made this change. You may be able to locate when this occurred in the document by exploring the Revision History and restoring a previous version of the document.

If that is not the case, could you please share a temporary Document Support PIN for this document? This will help me take a closer look at what’s going on. This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Help Center article. 

Thanks in advance for your help and patience. Please let us know if you have any additional questions!