Product Questions

Hi there - for some reason my lucid has started creating a long horizontal line of stickies whenenver I sort by tag/sticky colour. It used to create nice boxes, x stickies wide, x stickies deep, but now just puts them in a long horizontal container.  Still grouped as they should be but this makes it much harder for readability / scrolling all the way along, comparing groups side by side etc. Any ideas on how I can ‘reset’ this?  Thankyou!

We have the Lucidchart Connector installed for Confluence, and we’re able to add documents.  However, it doesn’t seem to be allowing users to make edits within the Confluence page and only provides an icon which then opens Lucid in a new tab. Just wondering if this is because we are using the cloud version of Confluence and not the server version, or if there’s something else happening.

I can import Salesforce objects and fields into my ERD diagram, but I have to create the relationships manually. I’m pretty sure in the past Lucid did this for me. Am I missing something?

I seem to regularly lose the ability to organise shapes within a Dynamic Table cell.My objectives are (1) to keep the cells as tight as possible - don’t make it bigger than it needs to be to contain the shapes - and (2) be able to change the order in which shapes are positioned within the cell.In the example below, the space to the right of ‘C1’ is inaccessible - I can’t seem to move any card there. I added another sticky ‘C4’ and somehow in playing around, managed to fit one in there for a sort time… but then when I tried to change the order, ALL the spaces in the middle ‘column’ of the KPI cell below A2 were suddenly no longer accessible, so I had C3 and C4 all in the first ‘column’ below A1, and nothing to the right of them.Has anyone else encountered this? Is this a settings issue, user error, a bug or maybe something else?Thank you!

Hi, I have imported Jira issues from different projects into a Lucid Spark Board via the integration. I know I can create Jira tickets from Lucid and then it updates in Jira, however this is not the ideal use case.Does the integration work the other way around? So when I create an issue in Jira and refresh the Lucid Page can I see the newly created ticket in the Lucid Board? I tried to test this and the last scenario does not seem to auto update, and I also cannot find a way to update with deltas only. please can someone assist?Thank you kindly 

Is it possible to import a chart from google drive? I created it with a google doc using Drawings and the download options are below. Do I need to create it in google sheets? Do I have to start over on Lucid Charts?  

Any assistance getting Confluence Cloud Embedded Links working would be appreciatedhttps://lucid.app/marketplace#/newlisting/b74196eb-03f2-4638-b84a-4159b73b77b6Allow viewing and updating of Confluence content directly within a Lucid documents No instructions other than pasting link to Confluence page Only shows as a regular web link with thumbnail - no content preview or edit ability Cannot find any instructions or guidance available Have connected/enabled for myself and team. Using Confluence Cloud  

In an arrow-line where I have double-clicked and added text to the line, and then added a ‘text bubble’ around that text in the line, can I change the background color of this bubble? I can’t find how to do this if it’s available. Thanks!

I've been creating process flow diagrams for my employer which include custom icons for the various tools and individual department roles. The icons are SVGs that I've been importing into Lucidchart.  For months now the import has occasionally been buggy but mostly fine. However in the last 2 weeks every SVG I import regardless of source (made in-house by our designer downloaded from a paid icon library service freebie found on Google) has come in looking like an absolute mess. It's as though any curves or circles just don't work right.  It doesn't matter if they are solid shapes or just outlines.  What I expect: What I get:

Hello!I have a lucidspark that is periodically updated with new information. We use it as a “hub” for other lucidsparks that we create for various projects. Recently, we’ve been noticing that the design of the cards used for embedded links (including embedded lucidspark documents) seems to have changed, and is making our hub look inconsistent. I was wondering if there was a way to change the tile from the new presentation to the older style and I’m just missing it? Please see the image I’ve included of the older style (“Then”) and the newer style (“Now”). Thank you! 

Hello, Back on LucidChart after a few week, I cannot see my existing document anymore on the new interface.Tried on Opera, without VPN, without cookies. Attached the screen with the Javascript console.Solution would be much appreciated +++ 

Today, when I open lucid, I find that the arrows are not as smooth and responsive When I draw my arrows enclosed within a container, the arrow does not follow my mouse Only when I release the left mouse button, does the arrow snap to where I let go. This is making it difficult for me to predict where the arrows will go, and see the preview of the snapping The arrows sometimes follow my mouse partially, then stop halfway down the screen

My shapes resize if the text I type or paste into them doesn’t fit! Aaaaack!I’ve read here that I can use “Match Size” but even that means I need to repeatedly do that for most shapes as I go along. This creates TONS of uncesseary work that has nothing to do with the content I’m using your tool to create. The other problem with Match Size is that you can’t tell Lucidchart which shape should be changed and which should remain the same! It seems to automatically choose the larger one if the text is too big regardless of the one I choose first or last. That doesn’t solve my problem of wanting to work in the original smaller shapes.I’ve read through these comments and know you’ve gotten lots of feedback that these workarounds are not satisfactory! Please, please, PLEASE make this a setting in Document Settings. I don’t need or want Lucidchart making these decisions for me.

Trying to print in landscape mode on legal size paper, but nothing is appearing on leftmost 3 inches of the page.  I’ve changed the Document Settings for Size to Legal and Format to Landscape, but still nothing appears on left 3 inches of parinted page.  What am I doing wrong?

The highlighted selections (by hovering) do not show a popup telling the user what the shape means,and this hampers productivity. If this is a ‘popup-on-a-popup’ limitation, consider having a checkbox at the top of the new shape popup e.g. ‘show-definitions’, that reformats the popup menu into a scrollable two-column list of ‘icon | definition’.  

Is there no way to group a Presentation Frame with the content below that it shows? This makes moving my slides around a pain in the butt. You can’t even group select the items.

I need to upload a .txt file as sticky notes on a board. I followed the instructions in this article under section Import CSV and TXT files to sticky notes. However, I’m unable to select the .txt file from my computer. Attached are screenshots of what I tried. Can anyone guide me on how to do this?  

When we finish with a mapping product, we export to PDF to print. However, any images that are setup with a Shadow lose that shadow in the export. Everything else in PDF looks fine. Anyone have a fix?

I have multiple tabs on my Diagram.  One is 2024 Tech Stack and the other is 2025 Tech Stack. When I change the Title of the Diagram on one, it changes it to the other one.  I want them to have different Titles Can you help me?

Hi. I am having trouble for the creation of my flow diagrams using the AI, I need to put in a business template flow evev a BPMN template, the important is I need tha put the responsable of each actions in separte columns, I try diffrent prompts even the use of Chatgpt Lucid but still have the same result, what can I do? 

I am unable to add in my flowchart from Lucidchart into my PowerPoint presentation. I have added the Add-in “Lucidchart Diagrams for PowerPoint” but when clicked on, I receive this message. My Chrome is upadated and is my default browser. I also successfully downloaded the Microsoft Edge that was listed in this screenshot but am still not able to add in my flowchart. Please help! 

 I want an ER diagram with tables :1)tbl_admin:admin_id,username,email,password.2)tbl_faculty:faculty_id,faculty_name,dob,gender,house_name,place,city,department,f_phone_no.3)tbl_student:student_id,student_name,dob,gender,house_name,place,city,s_phone_no.4)tbl_course:course_code,course_name,subject_name,semester_name,faculty_id.5)tbl_assignment:assignment_id,course_code,student_id,assignment_marks.6)tbl_attendance:attendance_id,student_id,date,period1,period2,period3,period4,period5,attendance_marks.7)tbl_mark:mark_id,course_code,student_id,exam_marks,marks_obtained.8)tbl_report:report_id,faculty_id,student_id,generated_date,total_marks.then relations are :.And then it can be read from top to bottom and left to right [Admin] --manages--> [Faculty][Admin] --manages--> [Student][Admin] --views--> [Assignment][Admin] --views--> [Attendance][Admin] --views--> [Report][Faculty] --teaches

Hi All,I am hoping someone can help me…  I am trying to copy a lot of sticky notes from one board to another along with their tags, reactions and comments so that I can do some work while I still allow people to continue to add ideas.The sticky notes copy across perfectly, but the tags, reactions and comments don’t seem to be copied.  Does anyone know how I can do this?ThanksAndrea

We have Team licenses in Lucidchart and we don’t effectively use Lucidchart as we have several process mapping tools that all get used.I would like to use Lucidchart as the default tool of choice but am finding it difficult to figure out if it is possible.We have about 20 licenses but a few hundred non-Lucid account staff that I want to be able to view existing maps. Is it possible for the licensed staff to create a structured repository that we can share to non-licensed users so they can view and download published maps? Ideally, I don’t want them to have to sign up for an account. Alternatively, we have SharePoint online and could use that as a repository if we could automate the saving of maps there?  If you could point me in the direction of a work instruction or maybe explain it here, that would be great!

I am making.a flowchart and was about to connect my shapes, just to find out that the lines do not work? They are not visible, nothing shows up, can’t change colors. I’ve read that I should have nothing selected and give the pencil a color, but I do not have the pencil. I am using the free version but I believe I should have the edit line color option?If I select the line, I can see it but no color or anything for it to actually be visible