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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,790 Topics
  • 14,409 Replies
5790 Topics
I
ide.connect
asked in Product Questions
Filters and Connectors

Do we have the option to include filters and external system connectors to integrate any CRM / project / resource management section

121
Leianne C
I
ide.connect
asked in Product Questions
Link Jive with Lucid

Any easy steps to link Lucid and Jive ?

51
Leianne C
nico v
nico v
asked in Product Questions
Reverse engineer C code to flowchart

Is it possible to convert C code into one or more flow charts? regards Nico Verduin  

353
Humas1985
Lucid Legend Level 8
T
Tushar
asked in Product Questions
UML diagram using AI

How do I enable or see the AI icon on our enterprise account (I am the account owner)?Does Lucid have any solution or offering to create UML diagrams using AI? We have a large-scale project requiring 1000s of such diagrams for many microservices.

1013
Humas1985
Lucid Legend Level 8
R
Richardsonfacil
asked in Product Questions
How to rotate window

How to rotate window

511
Humas1985
Lucid Legend Level 8
J
Jonathan Ditzel
asked in Product Questions
Why do some Jira projects show a large plugin section and others don't

Some Jira projects show a large Lucid plugin section in the main layout of the card.Jira card shows a large plugin section to add diagrams or boards. This can be hidden, but only on a per card basis not for the whole project. What’s worse, is moving the card to another project retains this clutter. Other projects don’t show this.Jira card doesn’t show plugin section Can this be configured per project? Can we turn off the large add diagram/board sections altogether? There are multiple other ways of adding a diagram or board to a card. This large section adds unnecessary clutter to the card.You can add a Board or Diagram by selecting the more option on the card.You can also add Boards or Diagrams through the ‘Apps’ section at the top of the card.   The documentation for the Jira plugin leads to the ad page for the plugin on Lucid’s site, not any real documentation. There are no configuration options in the Jira  Add-On configuration page except the integration credentials. 

824
C
P
Pedro Raimundo
asked in Product Questions
Downloading Folders

I would like to know if there’s any way to download whole Lucid folders. Downloading files one by one will take an extremely long time every time, and it is not an option.

1455
Addie
Lucid Legend Level 8
G
gbs
asked in Product Questions
Getting blocky text - seems like fonts not loading

Was working on a new diagram, reloaded the page, and got blocky text. All fonts were blocky in dropdown. Incident going on related to fonts? Started around 1:50amish PST Feb 14th

121
Flavia D
Andre M101
Andre M101
asked in Product Questions
Unable to export documents as Visio - "Save As" option not available

Hi There is no option to "save as" or export documents to Visio or any other format for that matter. Do I need to have a special account in order to have this option? Thanks.

483
Phillip W
D
dan liu07
asked in Product Questions
How to customize 'Implementation Plan' template

Hello Team, I’d love to use this template ‘implementation plan’ for my project coordination. But how can I customize the grid container name? If it is not possible to change, I wanted to create a new grid container. But it seems it is not supported to copy the container as a whole.  Would it be appreciated if you can provide help. Best regards,Daisy

1613
Phillip W
Ronald C
Ronald C
asked in Product Questions
Lucid Chart document won't publish single page PDF

I have a large swimlane diagram in lucidchart and when I go to publish a single page PDF it produces over 2500 pages? Also if i try PNG and Jpeg printable quality formats when I go to load it says the webpage has moved, i desperately need to produce a single page pdf format but it seems that due to the size the software cant cope, any help, suggestions? 

735
Phillip W
Morgan T
Morgan TLucid support team
published in Product Questions
Quickly clean up your document’s layout: Use Lucid’s “align” and “distribute” shortcuts!Lucid advice

When setting up the layout of a document with a lot of objects it can be challenging to get the objects exactly where you want them—whether you want to align them to a particular side or you want to distribute them evenly.That’s where Lucid’s “align” and “distribute” shortcuts come in handy! First some definitions:Align: This tool allows you to bring a selection of objects to the right left top bottom or center of one particular object on the document. The alignment is relative to whichever shape you right-click to access the “Align” menu. Distribute: This tool allows you to evenly distribute objects either horizontally or vertically. The objects will be spread out evenly between the objects that are farthest away from each other in the selection.Let’s check out some examples! AlignIn this example I am aligning five sticky notes to the left-hand side of the red sticky note (#1). Because I right-clicked the red sticky note all the shapes move to align with that shape specifically. Distr

42012
K
E
exodo3
asked in Product Questions
lucidchart "Text style" option missing in toolbar.

I feel somewhat embarrassed to ask something like this but I am at my wits end, and I think my OCD is kicking in ;) I am unable to find the text style option in the toolbar. vs I am sure it is a setting but I can’t find it.Any help would be appreciated. 

622
E
A
araratbusinessconsultants
asked in Product Questions
I lost my previous Lucidchart diagrams and I have a paid account

I am on a monthly plan which is paid up to date, but today I discovered all my [previous flow charts are gone. Is there a way to restore these?  

381
Eric R
M
msallen
asked in Product Questions
Where is a template legend?

I am looking for a template that includes a ready-made chart / diagram legend, (see above Visio and ConceptDraw Diagram) does this exist in Lucid? M

322
M
B
b.ozcan
asked in Product Questions
wordpress integration

I want to embed Lucidchart diagrams on my wordpress website. There is one broken link on Lucidchart support resources, and nothing else. Can someone let me know whether it’s possible (and maybe share examples) and ideally share helpful docs?

1311
Eric R
A
adam yolo
asked in Product Questions
what happened to the "title" and "subtitle" styling options for text?

For the life of me I can’t find the formatting options for title, subheading, etc. that used to exist. Anyone know what happened to them? 

847
Phillip W
Keval K
Keval K
asked in Product Questions
Hatching Patterns in Lucid

I am looking for a hatching fill pattern to use in a drawing and I'm not sure where in Lucid they are located?

1925
Leianne C
I
institutodeandhela
asked in Product Questions
COMPARTILHAMENTO PARA CONVIDADOS SEM EDITAR

Eu gostaria de compartilhar o documento, para que uma pessoa possa acessar, visualizar os dados somente, sem poder editar e sem ter que fazer login. Tanto no LUCID CHART quanto no LUCID SPARK, já comprei o plano TEAM, mas mesmo assim, não consigo fazer essa configuração, poderia me ajudar? E no plano fala que tenho o Compartilhamento de visualização, mas não funciona

101
Amelia W
C
Chris Maree
asked in Product Questions
Can't edit or move existing objects in document

My Lucid document allows me to add new elements as an overlay, but is treating the existing/historical items almost as if they are a PDF and is not allowing me to edit or move them. Please help?

3041
Kelsey Gaag
E
EAV
asked in Product Questions
Embedding Lucidchart diagram in Google Site

I would like to embed my Lucid chart on a Google Site. When I go to the file drop down I do not see the option for Publish.  How can I get the HTML to embed my charts? Thanks!

506
E
Frank S102
Frank S102
asked in Product Questions
Paste Style to multiple objects no longer works

In Lucidchart, I used to be able to copy a style of an object and then paste it to multiple other objects of the same type. For example, I could copy the style of a line, then highlight multiple other lines and paste the style. You were only able to paste the style to multiple objects of the other objects were of the same type, which makes sense. However, something changed recently and I can no longer paste the style if I have multiple objects selected, even if they’re the same type. Now I can only paste the style to if I have a single object selected. When I have multiple objects selected and I right click the “Paste Style” menu item isn’t there. Why was this removed? Can it be put back? I use the paste style option all the time.

513
Addie
Lucid Legend Level 8
B
BookemDanno
asked in Product Questions
Share icon on Web LucidChart on iPad?

Share icon on Web LucidChart on iPad.  I just got a bizarre email from Lucid saying that I needed to click the ”Share” icon.   There is no share icon on the the web version of LucidChart running in a Safari window!Anyone know what is going on with Lucid?Dan

81
Amelia W
David101
David101
posted in Product Questions
Menu and formatting bars in Android app

I'm trying to use Lucidchart on my Android tablet.  I couldn't find a way to select multiple objects although selecting all so I went to their support site.  There it explains how to use all of the functionality in the various toolbars.  The problem is that I can't find those and other interface components.  It looks like maybe they don't have any support documentation on the Android version?  Is the android version stripped down with very little functionality or is there a way to access that functionality?  Lol...and now I see that although I was pointed to this page from a Lucidchart page Lucidchart is not one of the topic options available.  I guess I'll pick a random one and hope that I can get help anyway. 

353
Micah
L
lavitech
asked in Product Questions
Delete all Documents to get to 0% storage

How do I delate all documents, images or anything that take storage space.I would like to get to 0% storage. 

231
Leianne C
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