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How to Remove Red Dots Appearing over each object in chart

Forum|Forum|1 year ago
February 5, 2025
7 replies
183 views

I created a diagram (from an existing diagram) and a Big Red Dot appears on the upper right hand corner of every object. This occurs for objects from the original diagram and new objects dragged from the Shapes menu. What does the red dot mean and how do i remove them?

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shapes

Best answer by bbushue

I just figured it out. It was an icon somehow placed automatically on every object used. Click the icon set button on the tool bar and chose REMOVE from the icon dropdown.

Thanks!

Zuzia S

Lucid community team

Hi @bbushue, thanks for your post! I’ll be happy to help.

Could you let us know whether the issue persists when opening your document in a private or incognito window?

Additionally, WebGL might be causing an issue with the graphics card on your computer. Can you try toggling WebGL off? This can be done by selecting View > Rendering > Use WebGL and un-selecting this option. For help with disabling WebGL, please see this Community post.

If those don’t solve the issue, can you please send a temporary Support PIN for this document? This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article. It's for internal use only and doesn't grant public access to your document, so you can safely share it directly in the thread.

Thanks for your help and patience!

B

bbushueAuthor

Yes. The big red dot occurs when opening in a private (incognito) window in both MS Edge and Chrome.
Disabling WebGL has no affect on the diagram in either browser mentioned above.
I generated the PIN as requested.

Shantel Gillette

Lucid product team

@bbushue,

It sounds like this might a conditional formatting rule that is being applied to all objects. The image isn’t loading for me to see what you’re seeing, but that is what it sounds to me. Does it look like this?

Shantel Gillette

B

bbushueAuthor

Yes. the objects look exactly like the image you show above. I do not see a way to clear any applied conditional formatting. So, how do i remove?

B

bbushueAuthorAnswer

I just figured it out. It was an icon somehow placed automatically on every object used. Click the icon set button on the tool bar and chose REMOVE from the icon dropdown.

Thanks!

Shantel Gillette

Lucid product team

@bbushue,

Great, I hope the following helps to get them removed. First you’ll want to product switch to Lucidchart, by selecting “edit in Lucidchart” in the upper left hand corner (as seen below)

Then once you are editing in the Lucidchart product, to the left hand side there is a magic wand icon (conditional formatting), click on that, and then deselect the conditional formatting rule that has been applied.

Let me know if that works and resolves the issue!

Shantel Gillette

Lucid product team

@bbushue,

Oh I am glad you found that too! That was going to be my next suggestion.

Shantel Gillette

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