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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,789 Topics
  • 14,408 Replies
5789 Topics
Federico R
Federico R
asked in Product Questions
Organization chart field employees

How can I create a new field in a “field of employees” ? 

2234
Micah
L
luciduser_1234
asked in Product Questions
Apply settings from Lucidchart when applying new data

Dear community,I wonder if there is a pragmatic way to really keep all data when importing it again. I always need to manually make at least four types of adjustments again:Change the “Org Chart” Layout to vertical (see picture 1).Change one employee field Shape Style to the bottom-middle option (see picture 2) Also, I need to reapply the conditional formatting Finally, I need to toggle (i.e. hide) the employees under one certain Supervisor. Thus, I wonder if there is any more pragmatic way that would allow me to just save the settings and reapply them with the new import?I am already using the “save as template” feature and reimport the data from the template but this does not seem to be sufficient.Looking forward to your tips and insights!Many thanksPicture 1 

393
K
N
Neevo
asked in Product Questions
Unable to export drawings to any format

Unable to export or save to file any drawings on lucid. The error generated is as follows, “ Due to the size of this document, it may take some time to generate your file. Please keep this document open until your download is complete.” After waiting for several minutes,  the task does not complete and I’m left unable to export any drawings, this happens irrespective of the size of the document.Can anyone guide or assist me with a resolution?

231
Shantel Gillette
D
dipriscobruno
asked in Product Questions
Error when importing PlantUML code into Lucidchart: Issue with the title on line 3, column 1"

Hello everyone i´m bruno from argentina, I'm new to the tool and I'm trying to create a UML diagram. I'm using PlantUML to generate the code and then copying it into Lucidchart. The code reads fine in PlantUML, but when I paste it into Lucidchart, I get an error saying that the title on line 3, column 1 is not compatible. Does anyone know how I can resolve this error? Thanks for the helpThis is a code:@startumltitle Proceso de Aumento de Comisiones[*] --> Identificar_Necesidad: Identificar necesidad de aumentar comisionesIdentificar_Necesidad --> Definir_Usuarios: Definir usuarios afectadosDefinir_Usuarios --> Crear_Modelo: Crear modelo de comunicaciónCrear_Modelo --> Enviar_Modelo: Enviar modelo al equipo de reportingEnviar_Modelo --> Esperar_Dia: Esperar 1 díaEsperar_Dia --> Lanzar_Comunicacion: Enviar comunicación al Banco CentralLanzar_Comunicacion --> Esperar_60_Dias: Esperar 60 díasEsperar_60_Dias --> Aplicar_Modificacion: Aplicar modificación en FAQAplica

8351
Eric R
B
BGGG
asked in Product Questions
Is there really no way to reference a variable in a shapes “link to url” field, when assigning a link?  BUG, not a feature request.

Is there really no way to reference a variable in a shapes “link to url” field, when assigning a link?  BUG, not a feature request.

181
Leianne C
C
Charlene
asked in Product Questions
Shape/Icon rotates when I download as PNG with transparent background

Hi, I have a plan shape that is fine on canvas but rotates upwards when I download the diagram as a PNG with transparent background. Note that for the document I’m working on, I cannot download in any other file format and the entire diagram needs to be resized when I transport it onto a document. Should I add or edit a feature?  Thanks!

192
Micah
C
Cristiano Pires
asked in Product Questions
Sugestão de Melhorias

Ao imprimir uma exportação de PDF, quando editado com sobra nas imagens e fundo diferente de branco, essas configurações não aparecem na impressão, empobrecendo o visual do material. Seria legal se saísse na impressão do arquivo valorizando cada edição realizada.

61
Micah
C
craigb
asked in Product Questions
Canvas flicker when youtube is open in a separate browser window

Hi, when I am listening to a youtube video, even if the youtube tab is minimised, my lucid chart canvas flickers black terribly. It makes it impossible to use. I have used lucid for years, it seems a recent issue.

241
Shantel Gillette
L
luciduser_1234
asked in Product Questions
Managing team lead level across different hierarchies - all individual contributors on one level

Dear community, We have an org chart where some departments have an additional layer of hierarchies compared to other departments. Consequently, person A on the example chart below is a team lead and on the same level, person B is shown who is an individual contributor in the customer success team.Is there any way to ensure that all individual contributors are shown on the same level?Many thanks!

231
Micah
L
luciduser_1234
asked in Product Questions
Does changing Lucidchart layout in embedded page impact general layout?

Dear community,I wonder how the interdependency between the “main diagram” and embeds of the digram works. I.e. if I (1) toggle on/off a layer or(2) turn off conditional formatting,would this also impact anyone viewing it from the embed in Notion? If someone changes one of these settings in the embedded Notion page, would this impact the other’s view in the Notion embed?Many thanks in advance for your help! 

183
Phillip W
A
AdrainDD
asked in Product Questions
Can I add images to Lucid Cards in Lucidspark?

We want to:import our data from our database convert each data into a custom shape automatically(as a group) the custom shape should have title&imageLucid-card integration looks so fantastic. I tried to integrate our data in Lucid-Card, it works, but the shape of itself cannot be changed. I want to insert our pictures in it.So, Is there a way I can add pictures in Lucid Card? Best regards.

1584
A
C
chriscce
asked in Product Questions
Resizing drawing for print

Hi, I need to print out my plan drawing but when I go into “print”, the preview shows my plan is about a third of the size of the A4 page. How can I enlarge drawing or reset to print plan taking up whole page? TIA

422
C
S
Stacey
asked in Product Questions
mind map data import disappeared

I frequently use the data import function to bring in a .txt dataset into a mind map. Today I tried to do the same, but Mind Maps are no longer available in the import. I can insert a mind map template with dummy data but I can't create one with my import data. What has changed and why can I not do this anymore?

1062
C
K
krishkan
asked in Product Questions
how do I know if callhome is enabled or disabled ?

Hi Lucid community! I'm curious about the telemetry capabilities in Lucid.app. Can anyone provide more details on whether call home telemetry is enabled by default, and if so, how can it be disabled or adjusted? I'm particularly interested in understanding what data is being collected and how it's being used. Any insights or tips on managing telemetry settings within Lucid.app would be greatly appreciated. Thanks!

263
Phillip W
Olivia Q
Olivia QLucidite
posted in Product Questions
💫 Favorite Lucidchart Shortcuts 💫

Still working manually in Lucidchart? There’s a better way! We’ve compiled our top Lucidchart shortcuts to make your diagramming more efficient.Zoom: Quickly zoom in and out to view the contents of your Lucidchart document. All you need to do is press the space bar and use your mouse scroll wheel or trackpad to zoom. Move around the canvas: Hold down the space bar and click to navigate around your canvas. You can also right-click and drag to move around the document intuitively. Quick copy: Quickly copy a shape and add it to your canvas. Simply select any shape or group of shapes. Hold the Alt key (for Windows) or Option key (for Mac), and drag your shapes to make a copy. Quick align: Quickly align shapes by selecting two or more shapes. Of the selected shapes, right click on the shape you want others to align with. Select Align, and then choose how you want to align your shapes: left, center, right, top, middle, or bottom. Straight lines: Lines show process steps, explain relationship

3102
Micah
C
CJ_P
asked in Product Questions
automatically build website layout in Lucidchart

Hello all, I am looking to make a website layout with LucidChart. Is there a plugin or a way to link Lucid to my website so it will automatically create a chart based on my pages and links/redirects on my pages?Or will I need to manually create one and add in the links/redirects? I know i can make a website layout on my own but it will just take time, so if there is a plugin or work around that would be great.Thank you CJ

452
Micah
N
Nathan Bradley
asked in Product Questions
How do I manually format the Lucidchart Org Structure?

Hi, I would like to format my structure chart so my lowest level of staff are presented in columns so that I can fit it all on to one page. I can either do this automatically or I would like to manually format the chart to present how I want it to. Thanks

1104
Micah
W
Walyn
asked in Product Questions
conceptual framework for an athlete management system

develop a conceptual framework for an athlete management system to be implemented in a badminton sporting organization in Nairobi kenya 

71
Micah
Micah
MicahLucid community team
posted in Product Questions
Using Gather to identify your best ideas

After a great brainstorming session with your team, you might have a canvas full of sticky notes but identifying your best ideas can feel like looking for a needle in a haystack. Additionally, if you’ve already discussed, reacted to, or voted on your ideas, reviewing them again to identify your favorites can feel like unnecessary or repeated effort. Fortunately, Lucidspark’s Gather tool makes it easy to quickly pull your favorite or best options out and move forward with them; it allows you to collect and group all sticky notes of a certain kind without having to manually review and make a decision about each one. You can choose to pull all sticky notes with a particular:Keyword Emoji Reaction Reaction by specific collaborator(s) Tag  Color Votes Votes by specific collaborator(s) For example, in the Lucidspark board below my collaborators and I have brainstormed different types of fruit then reacted to them with whatever Emojis we wanted - there’s a wide variety of positive and negativ

1789
Micah
D
Dev Questions
asked in Product Questions
Emojis disappear from shapes when zooming out

I created a mind map and was originally hoping to use different colored tags to help easily visually flag conceptually similar areas (in a way, to give a sense for the relative scale of different colored tags to one another across the entire map).  Unfortunately, though, the mind map I created is somewhat large, and it appears that zooming out causes the tags to stop displaying altogether, which negates my hope of visually conveying the relative scale of colored tags to one another.As an alternative, I thought to try using colored square emojis for achieving the same goal, since zooming out doesn’t appear to affect their display on the screen.  Unfortunately, however, I’m experiencing what seems to potentially be a bug in the application, as the colored squares are occasionally randomly changing to colors that I didn’t set, making the color classifications actually confusing and incorrect.  Changing the shape of the emoji doesn’t seem to help (a single emoji winds up replacing all of t

201
Eric R
Z
Zabrell
asked in Product Questions
Layers visibility

Good afternoon!Please fix the bug with the visibility of layers in the document - every time I open a document, some layers are hidden and makes it tedious to view, because every time I have to manually include the missing ones.There are 20 layers in the document, at least 14 of which become invisible when reopened

544
Z
J
jdonaghy
asked in Product Questions
Is there a way to import data to add more info to a shape

Im trying to come up with a way to make multiple  organisational charts all with the same layout and job roles, the names under the job roles would be the only difference. Is it possible to keep my current layout and then import data that just links names to under the job roles that i have in shapes?  So for example if i had all these roles in an excel then assigned names next to each one, could i import that so it just adds the names under the correct parts?Thank you

603
Addie
Lucid Legend Level 8
Zainan Victor Z
Zainan Victor Z
asked in Product Questions
Max font size and line width for Lucidchart

Hi it seems font size max at 96pt and line width max at 10pt is there anyway to increase the max cap? Example: (redacted) Thank you!

893
Addie
Lucid Legend Level 8
T
tony.sangwin
asked in Product Questions
Not receiving invitation to join company Lucid account

They game me a trial but I can’t access any of my diagrams and my boss sent me a invite to gain access but it isn’t showing up in my email. Is the fault on our end or is there something else we need to do?

661
Kelsey Gaag
B
brendam
asked in Product Questions
Importing Blueworks Chart into Lucidchart

My org has been using Blueworks for doing workflows and recently moved to Lucid.We have a ton of workflows we need to export, but are running into a few roadblocks since this isn’t a type of chart that is in the import list. We’ve tried an XML file, but it doesn’t seem to be working at all. Does anyone have any experience with exporting a chart from Blueworks and entering it into Lucidchart? 

764
Amelia W
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