Hi ​@Paul Featherstone 

If you are not the owner of the spark or do not have sufficient permissions, you may not be able to move it. Can you confirm that part to get this aligned?

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards

Hi ​@Humas1985 - I believe I am the owner, see below screen shot and video:

Hi ​@Paul Featherstone 

Thanks for the insight, this needs to be looked at closely by our Lucid Representatives as this is unusual.

Give some time, you will get the reach out on this with the next steps.

Regards

Hi ​@Paul Featherstone, thank you for providing those screenshots and additional information. Thank you ​@Humas1985 here for your support. I’m happy to take a closer look!

​@Paul Featherstone I can see that you are the owner of this document, which is stored within a shared folder. Are you the owner of the shared folder as well? Can you confirm whether you are having trouble moving this one document, or if this is happening across multiple documents in your shared folder?

I would recommend trying the following:

• Would you mind attempting this within a private or incognito window to help us narrow down the potential cause? For help with opening an incognito window, please see this community post (in English).
• Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues.
• Can you make a copy of your document, then try this again within the new copy?

If the issue persists, can you please send the following information so I can take a closer look?

• A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).
• Can you please send a temporary Support PIN for this document within this thread? This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article. These PINs are only accessible by members of the Lucid support team, so it is safe to share within this thread.

Hi, ​@Ambar D , thank you, the folder permission was the root cause, you are right, I hadn’t noticed that I wasn’t the owner of the folder where I created the Lucidspark.

Hi ​@Paul Featherstone, I’m happy to hear this helped! Were you able to successfully move the documents as you intended?

Please let me know if you run into any more issues ​@Paul Featherstone - happy to take another look!

For others that might come across this post, note that if you have “Comment” access or “View” access to a shared folder OR team folder, you will not be able to move documents in/out of the folder. To move documents in/out of a shared folder or team folder, ensure you have “Edit” access or “Edit and Share” access to the folder.

I would recommend reviewing the Share with collaborators article or the Create team folders article to learn more. The Troubleshooting: sharing article is also helpful if you’re encountering problems with moving/sharing documents!