Wow, I thought this program was fantastic - until I needed a question answered - seriously - I’ve never seen a program that offered 0 support - totally impossible to find anything in your help center - click on a conversation - nothing. Unbelievable and really a bummer - just glad I didn’t pay for the annual subscription. What an amazing lack of regard for your customers
How to close the left panel in Lucidchart
+10Hey
+10Hi
Would you mind providing us with a detailed description of the issue you’re encountering? I’d be happy to take a closer look.
+1Honestly it wasn’t even a problem - just something I wanted to do and when I tried to look it up found your help files to be not helpful. And when I went to look for it in your community found that other people had asked the same question but I was unable to see the reply - I found that beyond frustrating.
So I went to check out Miro - but it did not work as well so I’m sticking with Lucid Chart and I appreciate your reaching out but - what is the point of no support? I’m appalled truly and just fingers crossed am hoping the rest of the online community doesn’t follow your lead.
To the issue itself - all I wanted to do was close the left sidebar - in my opinion, such as it is, I should be able to easily find this in your documentation or at least be able to easily find that I can’t close it.
+10Hey
Eric Padron
+10Hi
To close the left side bar within Lucidchart, re-click on the icons on the left panel as shown below. A first click on any given icon will open the panel, and a second click will collapse the menu. Is this what you’re hoping to achieve? Please let me know if you have any additional questions - happy to help!
Additionally, for any future questions, the Get support article from the Lucid Help Center shows the available support methods. Posting your question within the Lucid Community just as you did here is always a great option! If you would like to speak with the Lucid support team via email in a private ticket, you are also welcome to submit a ticket here if you prefer.
I apologize once again for any confusion or inconvenience. Please let me know if you have any additional questions or concerns!
+10Hi
To close the left side bar within Lucidchart, re-click on the icons on the left panel as shown below. A first click on any given icon will open the panel, and a second click will collapse the menu. Is this what you’re hoping to achieve? Please let me know if you have any additional questions - happy to help!
Additionally, for any future questions, the Get support article from the Lucid Help Center shows the available support methods. Posting your question within the Lucid Community just as you did here is always a great option! If you would like to speak with the Lucid support team via email in a private ticket, you are also welcome to submit a ticket here if you prefer.
I apologize once again for any confusion or inconvenience. Please let me know if you have any additional questions or concerns!
+10
+1
+10Hi
If you desire to leave additional feedback regarding the available documentation, we would love to hear from you through this form!
Please let me know if you have any additional questions or concerns.
Create an account in the community
A Lucid account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under age 18. You will be redirected to the Lucid app to log in.
Log in to the community
A Lucid account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under age 18. You will be redirected to the Lucid app to log in.
Log in with Lucid
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
