Product Questions

Hey there!I’ve found that charts opens to a black window when using Firefox (shown below). However, this can be fixed by disabling WebGL (ctrl + shift + alt +g). Could this potentially be disabled by default when Firefox headers are present? Thanks,nhhvhyWindow with WebGL enabled, Firefox v130.0.1 

Hi everyone,I'm working on importing a custom shape into Lucidchart, but I'm running into some challenges. The shape has a blue textbox with an icon in the top right. Currently, when I resize the shape, both the textbox and the icon resize together. Ideally, I'd like only the blue textbox to adjust in size while keeping the icon static in its position and size. Any tips on how to set this up? Thanks!  

I've encountered a strange issue with the Lucid-JIRA integration. We haven’t changed any configuration recently, but the Assignee icon has stopped displaying for our subtasks. Task and Story cards are still showing the Assignee correctly. I checked my other Lucid boards, and the Assignee appears correctly for subtasks there, so it seems something has gone wrong specifically with our board.Since we’re using Lucid as our Kanban board, displaying the Assignee for subtasks is essential for our day-to-day work.Any idea how to fix it?Assignee is also not available on card details  

I’m using Windows 11 with both Chrome and Edge.Pages will not load automatically, I have to refresh them several times and even then they don’t always load.I never had this issue  until I upgraded to Win 11. Kerry

I am creating an org chart, and all of our staff have their own grade. Is it possible Lucidchart can base on my data and logic to sort those shapes? As my situation is… when I imported data in system, then system put those shapes in alphabetical order. So some of the general staff shape are upper then manager… Is there any way to sort by grade? 

Is there a way to display length of walls/etc in floor plans as for example 62" instead of 5' 2"? 

Trying to draw a floor layout. Need to add interior walls. Followed these steps:Search Walls Mouse over wall in library Blank box appears Can’t select or move wall onto drawing 

Hi which version of Lucid do I need to be able to import data from Excel?

Hi - I'm in an interim situation where we're managing projects in a spreadsheet while we get a full-scale PM tool going... is there an easy way to bring Excel data into LucidCards so I can visualize a roadmap? Thanks!

I have data in an excel document to show relationships between objects. Data is organized in the following manner: Coliumn A : Source  Column B: Target   I want to import it into lucid chart and have shapes for data in column A and Column B with a line drawn between them. Has anyone done this ?

How to convert an excel with multiple sheets and numerous formulas to an easy to understand business or a work flow?

Hi there - I am trying a workaround by importing an excel file and trying to link cells of my data to individual shapes in my Lucid Chart. I see something similar was done in the Skills inventory by department template but I am unable to see how each cell was linked to each shape. If you have any videos or such please let me know.   Thank you!

Hi    I lack flexibility in the working with data linking. I have created a diagram with blocks with data from an excel file.  Now I have updated the excel file with a new column so I need this information on my existing diagram. I only see one way of doing so: adding the field in each and every element that is already created. But this is a lot of work!   Is there a way to have this setup with more flexibility? Thanks in advance  Sara

Is there any way to export a current page/chart to excel to update the data fields and then use that file to import back into the same page/chart. I need to add to each employee the email address and username but I have 500 employees and it would be more efficient to do this in excel.  

For an Org Chart Data Set are multiple users able to update the data set (excel file) if the Org Chart is shared with them? I can't seem to find the data set in my documents even though I uploaded to Lucid Chart and it gives me an option to update the data set in the "Import Data" portion of Lucid Chart. Or would I need to use the Linked data in order for this?

What is the best way to integrate an Excel sheet to create an organizational chart within Lucid?

With Lucid Charts is there a way to import an org chart and run metrics without adding it to the source? For example if I import a 1000 employee org chart and I want to see how many managers only have 3 or less direct reports can I do that with Lucid Charts? Another example if I want to see the salary of a department if I merge two departments can that be done with Lucid Charts?  Again I don't want to add formulas in the Excel document -- I'd like to accomplish this using Lucid Charts Interface.

Hi everyone I need some help please.  I need to create diagrams and am hoping LucidChart can create them based on an Excel file. Does anyone know where to begin?  Thanks in advance for your help!   Christie Quinn 

Each day I update a project tracker table. I then upload the new dataset to my diagram. Today when the dataset is replaced the shape data does not update - remains the same as yesterdays data.  I have replaced the dataset twice (no changes to shape data).  I then deleted the dataset and added again as New Dataset and assigned the shapes to the table rows (no changes to the shape data) I even opened the Data Tab and added the same data as text for Days Remaining and the value (no changes to the shape data) If you look at the value in this screenshot for Days Remaining it clearly has the value of -45 yet the shape data remains fixed at -44.     

I understand we can export a chart to excel and import data from excel (to create a chart). . . .however I've already created a chart from scratch in Lucid and would like to export the data into excel--- whereby i can then either modify the chart or excel data? What would be the best way of going about this?  I probably should have looked at the org templates first (this chart is a company employee/dept organizational chart. thanks

Hi I had imported a dataset from an Excel file. I ahd linked some shapes with this dataset without any issue.Then I have modified the Excel file and updated some of the data. When I try to refresh the dataset I'm going to the icon then I right-click and I can't get the refresh option. I only get that How can I get the data refreshed ? JP

Is there a way to link an excel file to get my org chart to automatically refresh with any update I make ?I found an way to link the file but I dont think that picks up any changes From what I have read seems the only option for Lucid to automatically pick up the changes would be to reupload the data set?

Hello all. I imported a bunch of contacts I have from an XLSS file into a new org chart. Editing them is a nightmare. You click on an object and it will bring the items and fields up on the right hand side but you cannot edit any of them.I looked and this is the same if you build a brand new org chart. How can anyone use this? Very unfriendly UI and usability.

Hi Gurus :-) Could you please provide some guidance on How to refresh linked data from an Excel sheet? I tried replace dataset but the data on the shapes doesn’t update. Thanks and regards.

Hi  Is there a way to automatically add actions to a Smart Containers diagram? Ideally I want to specify a URL in the source CSV / XLS file. I was inspired by this article below however need a way to import all these URL actions. https://lucidchart.zendesk.com/hc/en-us/articles/360001259626-Add-Actions-to-a-diagram#toggle-conditional-formatting