Product Questions

I’m trying to find a way to create a Scrumban board for a project portfolio and programs that can be easily visualized, fully completed, and includes avatars and daily scrums. Is this possible?"

I’m trying to add some images on a lucid board and it’s not allowing me to add anymore images. Is there a cap on images?

 I have a bug in this area, when i export to pdf it changes line width and line style 

Should I assume that I have to use embed?   I just want the user to be able to click on the “Off-Page Link” picture  - not the invisible link next to it.  

When I create a 2-column entity on an ERD, the left column is automatically set to “key”. How do I identify fields and foreign keys by changing the value in that column?

How can I count shapes of the same color? I have multiple circles of different colors and I want to count number of circles with the same color.

Sometimes building a floor plan can be a frustrating experience, especially starting from scratch. To avoid frustration and make it as seamless an experience as possible, here are some tips!If you have an existing floorplan that you are trying to recreate, use layers in Lucidchart to trace on top of it by following the instructions in this community post. Optimize your Document

Hi all, I’m trying to use zapier to get a data set (connected to a text field in a flowchart) to update automatically when a field in google sheets is updated. Zapier can connect to my LucidChart account but cannon find any data sets, no matter how many times I update the connection and refresh it. I have the Teams Trial account on Lucid Chart right now. Just trying to figure out if this would work. Posting two screenshots for reference. Thank you! 

The action link used to link a shape to another LucidChart document not working. I have tried multiple times to link a shape to another document in my LucidCharts document folder but every time I link it doesn't save the linkage. I've looked through the tutorials available and have been following each step but it's still not working.  For reference I'm in Chrome. The screenshot below is what it keeps coming back to after I've selected the document I wanted to link and hit save. You'll see that no link is saved. I was successful in linking other boxes to webpages.    

Hello,I have a document where I am linking objects to specific logic on another page. When I ctrl+shift+click one of the objects it does not always go to the page it’s set to link to. Sometimes it works as expected sometimes it randomly links to a different page.

I am trying to link several workflow documents together, but the connection cannot be made.  I am guessing that there may be some functionality attached to subscription levels but there is no indication that this is the case.  I have tried layering but this is problematic for workflows that are still developing or evolving.Any insight would be great.

It seems that te text feature is not working as expected in Lucid chart. Specifically when I add a text box to the chart, and then I try to add lines or background, the options are not available. Moreover, in any box, when I select the text and try to move it to the upper side or to the sides, the text does not move. I’m attaching the screenshot for this: unable to add lines to text box This is an example that the text does not move when moving around the text inside a shape.  I keep clicking on the “Up” button, but the text stays in the bottom of the shape.

I have a guest collaborator that made a comment and left the Lucid board, however, when they come back in, Lucid recognizes them as a new guest collaborator and won’t allow them to edit/delete the comment they made. Is there any way to delete those comments?

I use the "Match Size" quite a bit. Sometimes I'd like to match the "Smallest" item in the selection instead of the largest. How do I do that?

I’m not sure of the reason why this is happening. Basically, any of the screenshot I drag from a stimulator, it failed to upload/saved to the doc I’m working on. Well, sometimes, one or two survived. Nothing was found in the history of revision, nothing gets uploaded or auto-saved in the meantime. I’ve checked my storage where it has more than 1k GB left, and my internet is fast on both downloading and uploading. I’ve tried everything I could for this, and the support just replied me with all the trouble shooting tips on the website. I just don’t know what’s going on. 

Hi there Is it possible to have a Lucidchart display anonymous cursors for collaborators that are logged in? In some of our sessions I want everyone to contribution synchronously but not be biased by particular peoples actions. I know if they join without signing in it won’t display their name but these members will be logged in. I can see that I can hide cursors however that only affects my personal session and not all collaborators. Thanks

I am exporting slides to PDF and it looks like the toggle for which layers to show in the presentation has no impact on the exported PDF. 

In this post, we will go through the Jira system fields that are available for Lucid Cards in Lucidspark across the different Jira integrations. This includes Jira Cloud, Jira Data Center, and Jira Server. Also included is the Dynamic Table for Jira functionality. For details on these integrations, check out our Integrate Lucid Cards with Jira help center article. If you are an admin and are hoping to set up the Jira Cloud, Jira Data Center, or Jira Server integration for your account, refer to our For admins: configure Lucid Cards for Jira article. Note: If you’re interested in the available Jira custom fields available for Lucid Cards in Lucidspark, re

Hi, we been trying to get LucidCharts into JIRA but it keeps giving the following error:We're having trouble connecting to Lucidchart Diagrams. Try contacting the developer for support.    

Hi I used the data linking but it seems the auto refresh of the gSheet data is not stable. Sometimes it sync within 1-2 mins but sometimes I need to wait for 15+mins. Sometimes it shows below warning to my co-author when it has no problem with me.  Regards, Li

I am trying to create a formula that will count the amount of times a word is mentioned. For example I have containers on my sheet that contain words. In a summary box I want to count the amount of times the word “America” appears. 

I downloaded lucidspark on my phone (iphone). I have a suite user access to lucidspark, however when I try to enter my organization email, I am redirected to this page. Please let me know how to resolve this issue. 

I am using the Lucidchart Individual plan, and the 1GB of storage is too small.Just drawing one page of a chart quickly fills up 250MB.I am considering upgrading, but the Enterprise plan offers 5GB per user (10GB total), which also seems like it might not be enough.Is there a way to increase the storage to 100GB? Or is there a way to use unlimited storage? I know that Google offers more storage, so I am curious if Lucidchart has any options for this.

Recently when I upload a PDF onto a new document there is a large PDF Description box at the bottom of the PDF covering up a large portion of the image. How do I remove this box so I can see the full image?

hi there, I need to remove/edit the lines on the org chart template...they don’t appear to be able to be deleted??