Product questions

 I want to change the defaults of the “Note” text box with both resize and change of text, but text defaults to Inter 8 pt. font and the size returns to Lucid default.  Any ideas?

After sharing multiple documents with a client by sharing a pdf image file, is there a way to deactivate those url’s? I may have sent a whole businesses process maps to the wrong client.

Hey,I created Lucidspark Board with different frames. I would like to export one frame to print this frame.But no matter which method I use, I either end up with the frame in the export, or I get a colored background (which doesn't exist on my frame and which I don't want).Here is my frameI tested Export Frame → PDF This ist the Result: I tried to just mark specific elements But this was the result:​​​​​​​A lot of empty space on the left sideOr I tried to export the selected elements to a PDF and this happened → grey background I want to have an easy possibility to print my frames without a frame box or with a colored backround, which is not existing.​​​​​​​What do I have to do?

As we all know, some time ago sticky notes authors where introduced to Lucidchart (and Lucidspark, but I’m not a LS user). My first and foremost problem with this is, that it changed the default and learned behavior:before: sticky notes did not have authors after: author names are displayed on sticky notes everywhereIn my company we are using a lot of sticky notes since we are drafting and scribbling all the time with Lucidchart. Also on our production flow charts and architecture diagrams we use a lot of stickies to explain details and sometimes keep track of TODOs (it’s like source-code comments). The author names, especially when wrongly assigned (!), do not add value for us in most cases.Therefore I wished that when introducing such a feature, the default behavior of the application would stay the same.I tried to turn off author names in sticky notes via “View->Show/Hide->Show authors”. It works, AFAIK only on sheet level, and it seems to not be a personal setting for me. How

Hello,I have a lucid diagram that represents the application landscape of a company.  There are 900+ shapes; applications represented by rectangles that are interconnected using lines that represent interfaces. It is a very large diagram, so when you come to add additional applications and integration you spend a lot of time reordering and reworking the layout.  Which is a pain and very time consuming.I did consider exporting the landscape, updating the code that defined the diagram and then re-importing.  I can do this in other applications, and it is often quicker and less prone to errors.  The issue with Lucid is that the file types for both import and export are not the same.If I export JSON there is no information on how things are connected or the coordinates of the shapes.  SVG does provide this.Importing files has a very different file type selection - the closest being the Draw.io XML format.It might take me minutes to export a diagram change the underlying shape code and reim

I’m experiencing a new (first noticed about 2 weeks ago) bug where you cannot take bulk actions on a multi-selection of objects, which is an edit pattern I’ve been using in Lucid for over 7 years.   If I have twenty locked objects, and select them all, I can no longer right click the group and unlock all of them at once.This means to edit these, they need to be unlocked one at a time.How I fix this behavior?

Je dois exporter tous les documents de ma bibliothèque Lucid App au format vsdx pour mon client qui me les réclame d’urgence. Or, je n’arrive pas à exporter les documents qui comportent de nombreuses pages. Cel génère un message d’erreur “ Une erreur s'est produite. Échec du téléchargement” Comment puis-je faire ?

I am working with Lucidspark documents embedded and/or linked in Canvas.Some students are able to access the documents and some are not. I’ve set sharing to “everyone in my organization.”So as a way around this problem, I pasted the entire list of emails in the invitation window (37 people). I get the reply “You've reach your hourly invitation limit. Try again later"  If I enter one email, I get the same response. I waited an hour and tried again. Same response.  What is the limit? Why is there one set at such a low number? How often does it reset? Clearly not hourly. Or, is there something else going on?Thanks.

I purchased a Lucidchart account (individual plan) for my project and it worked great. This year I just repurchased it, and it’s telling me it won’t save anything and I’ve used up all my storage. I deleted everything in the trash, and I’m worried it won’t save and I need to add/make changes. How do I fix this since I already upgraded?

The contextual options to delete an object are missing when using the iPad app. The prompts to use ai though are insistent, annoying and always present. Can’t wait for that bubble to pop.  No thanks, clippy. 

What are the steps on re-arranging the text and associated color dots within my diagram key?Where can I find the following Symbols/Shapes, please? I tried the Shapes Search but could not find. Shield Approval Stamp Checkmark Warning Triangle Solid Arrow Dashed Arrow Thick Arrow Bidirectional Arrow Solid Border Dashed Border Double Border Cloud Shape Callout Note 

I tried to convert some Lucidspark notes to Jira work items and they have been spinning their waiting wheel for hours now and the items have not appeared on my Jira backlog. How do I reverse this and get my notes back?  

Good Morning, I was hoping to get some support on setting up and excel/ lucid integration. Basically I would like to update one file, that will have multiple months of historic reporting structure. I have “Data Month” date column i would like to use to filter between different months with the hope to refresh the names and connections within the org structure and not force a complete reset of the diagram structure (conditional formatting or features currently in place).Can you tell me if this is possible to achieve? Thanks!

Hi,I was trying to visualize an org chart with Lucid AI to see if it could help me to get the job done faster and more efficiently. However, after about the 4th iteration, the AI suddenly stopped working and displayed the following message: Does anyone know, how high/low that limit is exactly (in steps/tokens/whatever)? Does it differ between free and paid plans? Thanks for any answers you may able to provide!M

Hi, So I have a Lucid edu account and am wanting to create an assignment in Google classroom vis Lucidspark. I have created a Lucidspark board that I want to share to all students but want Google classroom to create individual boards for each student. I have tried to do this by copying the Lucispark link and pasting as an assignment in Googleclassroom - when I did this, this gave all students access to the same board - this is not what I wanted as I would like them to have an individual board created from the master Lucidspark board. How do I do this? Any help would be much appreciated. Also, in Lucidspark I do not have the Google Classroom icon in the top right? Should it be there? Thank you

Hi,We get the following error when we try to link LeanIX to Lucidchart (was previously working without issue):"{"error":"Unauthorized","details":"Bad client ID or redirect URI"}"Any ideas how to resolve?Thanks

When exporting a complex chart with multiple objects stacked on top of each other the bottom object ends up on top for JPG PNG PDF etc. The diagram shows fine when editing in the correct order the print conversion seems to be broken.

Hello I have .html version of Lucid Chart but we lost the real call Lucid charts is there any way to recover them.

Hi,Is there any way of totally disabling AI for my account? I don’t want to use it at all, and it’s proved invasive if not annoying, so far.Thanks in advance,Paul.

I have created a workbook and am working on a set of process flows.  I have added and named tabs, but every time I reopen the document, the tab names revert back to old names (copy of ….) or page number.  This is frustrating as I have now done this 4 or 5 times.  It lessens my confidence in the fidelity of the actual saved content, but I don’t seem to have any issues with that… accept the time spent on scrutinising them over and over and over 

How do I copy a folder and it’s charts/process maps? I do it all the time but can’t seem to see where to do it now.

I am looking for a more granular "locking" capability for a basic rectangular shape (or shapes in general).  Visio provided access to shape "details".  The master shape could be configured this way and individual instances of the shape could be reconfigured using nifty lock settings (lock position lock height lock width lock aspect ratio etc.).  This was quite useful when building out IDEF models where I needed to maintain a consistent height for the function (or activity) blocks but needed flexibility to stretch the width of the rectangle to accommodate a longer function name.  The picture below illustrates the problem... A series of rectangular shapes are plopped down and I start renaming them.  As I expand the function name text (in the red shape) you see the shape height automatically increasing and everything starts to blow up... the control arrows (top) mechanisms (bottom) as well as the function number which is group with the larger rectangular shape.&nb

Here’s my setup:I’ve created a BPMN flow chart within swimlanes. I’ve got data linked via a live Google Sheet that has pain points/ Problems at each step of the process and this is linked to respective shape steps of the BPMN and created a Smart Container where each card is a Problem Added a field ‘Occurring at’ to the smart container to get the steps that these Problem occur at. This is applied to it’s children cards contained within I also want to add a similar field that tells me which swimlane these steps belong to (which department these problem steps are in essentially Eg. Sales, Production, etc)I’m facing 2 issues:The Occurring at field displays shape labels inconsistently. This is the formula I’ve used: =FILTER(DESCENDANTS(page), x => AND(((x."Problem") = THIS."Problem"), (LABEL(x) != LABEL(THIS)))) where ‘Problem’ is the primary field of my linked DB The issue is that sometimes it: Sometimes displays the label of the card itself (i.e., the Problem), with an error but not

Because the Cloud Agent is currently in beta, some functionality is still being developed. Below are some layout tips and user workarounds to optimize your generated diagrams: Scale & scope The agent performs best when given a clear scope. Helping the agent focus on specific targets ensures faster, highly accurate data retrieval within optimal context windows.Tip: Prompt with high specificity. Use exact tags, accounts, and regions rather than relying on generic prompts. Optimizing diagram layouts Like any complex model, the agent is thorough by design — it maps every resource and relationship you ask for. Rendering a broad architecture all at once can produce a dense layout that's hard to read at a glance.Tip: Keep your diagrams clean and readable from the start:Narrow the scope: Focus your initial prompt on a single region, VPC, or key application rather than your full environment. Use containers: Ask the agent to group resources into collapsible containers so you can expand only

We are using the official Confluence integration plugin for embedding Lucidchart diagrams into Confluence pages. We usually use the Simple Viewer mode (see the picture below) because it automatically resizes the diagram to fit to the frame size. However, the Simple Viewer stopped working since Monday, 11th May 2026. It keeps “LOADING”.After switching to Rich Viewer, diagrams are displayed normally. But this is not our preferred viewer mode.