I get the same error when I try to upload new excel date to a new sheet - it runs the upload and afterwards I get pop screen sayning “ Which sheet do you want o import” - with no options - the only button that is not greyed out is “back”.
A few things to try:
Good suggestion on the strange characters
Couldn’t post with my shortcut URLs so I’m trying to just link full URLs below, hoping this works:
LucidChart screenshots: https://lucid.app/lucidchart/d8f8b5b2-a5e4-4df7-8ff4-59b4a1c1cfc0/edit?viewport_loc=-394%2C-177%2C1964%2C1247%2C0_0&invitationId=inv_39861dac-723c-426f-9664-91cd7eb2de0c
1. Org Chart Help File: www.lucidchart.com/pages/how-to-make-an-org-chart
2. CSV Template Download: https://cdn-cashy-static-assets.lucidchart.com/app/chart/plugins/orgchart2018/org-chart-example.csv
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