Product Questions

 There's a new feature in Lucidspark: Card Stacks. Unfortunately it is well hidden. Does anyone know where this feature can be found?

In a Lucid training video, I see the menu bar shown below. I do not have this menu bar. Here is what I see on my Lucid:How can I resolve this?Thanks!

¿Cómo cambio el correo electrónico y la contraseña de mi cuenta?

My first attempt at importing Google Jamboards from my Google Account worked great! But now I need to import more jamboards from DIFFERENT google accounts - but I don’t see how to establish additional connections to Google (or turn off the first one in order to connect to a new google account).Does Lucid support simultaneous connections to multiple Google accounts?Help! I don’t want to lose my other jamboards…!

where can i find the lucidchart reference at

When publishing a Lucid chart the URL is redirecting members of my team to login to Lucid to see the published document. However, these folks don’t and shouldn’t have Lucid accounts, they just need to view the document. The links work fine when using a private or incognito window. If it matters, we’re using Okta SSO for those of us with Lucid accounts. 

Unsure if I've accidentally turned on a setting or if a recent update has caused this to behave differently but basically every time I type things such as "a.datetime" it instantly converts it into a hyperlink which links to "http://a.datetime". This isn't really that big of a deal and more of an annoyance since I can remove the hyperlinks individually but it'll be appreciated if anyone knows how to disable this feature. An added note which I might as well mention being that Lucidchart sometimes randomly adds a space when I'm typing. This one is more minor but I've noted that it still hasn't been fixed. Below will be the aforementioned hyperlink issue.

I am trying to build a hub diagram with additional pages that have deeper dives on topics. I would like the main diagram to use something like the quick tool to “go to” a page from a link on the diagram but can’t seem to find a solution for how to navigate between different pages within a LucidSpark.

Hello - I’ve got a whiteboard workshop that I run which has 5 separate frames on the board. At the end of the workshop, I’d like to send a PDF output (with functioning embedded hyperlinks) that has each frame on a new page of the PDF. In this instance, there would then be a 5 page, well formatted PDF to share with the attendees. I thought the export to Google Slides might be an option, but the hyperlinks aren’t coming through (only a static image on each slide). Doing a print to PDF just grabs the whole board.  Searching help I think it might work for Lucidchart, but not Lucidspark. Am I missing something? 

How can I add more space between 2 columns in an organizational chart? I want to introduce more black images (persons) as below? Thanks! 

Unable to login to Lucid Chart all of a sudden. Slow to log out times out refreshed then tried to log out again and logged out after second refresh. Now unable to log in just times out. Internet works fine not slow at all on any other websites and cleared cookies and cache from all time on Chrome.

Is it possible to have a Line Hop setting, where two overlapping but not related lines can be show with a hop/bridge (effectively a semicircle on the line where it overlaps)?Thanks!

Hi guys!I have been scratching my head multiple ways how to accomplish this without success, tried different ways : (I have this Mind Map template in Lucidchart: It looks great as a template.So I exported it as “CSV of shape data” in order to re-use it and add more connections like that: I looked prior to the documentation for the CSV format here https://help.lucid.co/hc/en-us/articles/15927090927508-Create-a-process-diagram-from-CSV-import and I tweaked that CSV to have only these columns: And then I tried to re-import this CSV into Lucid Chart in order to get the same Mind Map -- this is for me to test the import works so I can work around this template and add more things to it:I do it through Shapes > Import data > Process Diagram > select the CSV but what I am getting is this type of design instead of the original very nice design Mind Map: Does anyone have any idea what I am doing wrong or what’s missing, please? Thank you!

I’m unable to add connector lines in Lucid chart. and this is my lucid.  

We’re using Lucid board to plan and manage Jira tasks during the Sprint and everything went well until yesterday. Now we can’t see full info for some of the cards (status, priority, story points). Who could help us? Broken card infoEverything OK with another card 

Hi! I’m using the “Likert-type scale” Visual Activity to use as an interactive poll. I’d like to add hover text over the options on the scale, for participants to use when they need to refer back to a definition. I’ve learned how to add the hover text through Conditional Formatting, and it works when I’m editing the activity.But when a participant is performing the activity, they can see the icon but nothing shows up when they hover over it. Does anyone have any advise on how to make the hover text show up for participants; or, maybe a different way of doing this?  Thanks!

I am currently using the free version of Lucidchart, and I 31 shapes and it says that I need to upgrade to add more. Doesn’t the free version get up to 60 shapes per chart?

Is it possible to import a PowerPoint slide containing process flows (from L0 to L3 process hierarchy) into Lucidchart in an editable format? If so, would I need a premium account to access this feature?

HiAs an old Visio user (VERY old!) I am impressed with LucidChart.  I have created a flowchart that is just as good as the ones I did many years ago with Visio. However I have an issue that I can’t solve from the Help files. When I click on “Print” there is no option to select my printer and it always prints to PDF, even though my system default printer is a real one.  Can I print directly, as is suggested in the help files?

Hi all, I originally replied to a similar topic here,  but since that thread is marked as solved and was posted 7 months ago, I wasn’t sure if it would receive any updates or responses. So, I’m creating this new topic to raise awareness of the issue in case others are experiencing the same. Our team is encountering a significant disruption with LucidChart’s print functionality. When we select “Print” from the menu, it initially opens the LucidChart print dialog, where we can choose between “Full Canvas” or “Divide by Page Tile”—we typically select “Divide by Page Tile.” Normally, this action would then open the Chrome print dialog to let us print directly to our network printer. However, now, instead of opening the Chrome print dialog, it immediately brings up a save file dialog to save the document as a PDF, with no direct print option available. This change has impacted our workflow, as it adds unnecessary steps: we now have to save the file, open it manually, print, and then manage

Hi all,I have purchased the basic Lucidchart plan with only one license (under my current email address); however I could only put some comments on my documents that I created previously.Do you know what went wrong on this case, or what should I do to gain full access of my documents?Kind regardsCosy

Of late, the various groups of shapes in my shapes panel have a bounding red box - I can’t see all the shapes and I can’t scroll within this box as well. This red box comes around comments I make as well - everything gets garbled.  

 We are getting the following error when enabling the PowerPoint integration: AADSTS50011: The redirect URI 'https://omexexternal-prod.westeurope.cloudapp.azure.com/landing' specified in the request does not match the redirect URIs configured for the application '3f520182-023f-4483-8cc1-acb6b6c64280'. Make sure the redirect URI sent in the request matches one added to your application in the Azure portal. Navigate to https://aka.ms/redirectUriMismatchError to learn more about how to fix this. What are we doing wrong?

We noticed we have "Team Spaces" now in our Lucidchart but can't seem to find anything that explains the difference between "Team Spaces" and "Team Folders".  We are currently leveraging Team Folders but if Team Spaces is the better option we'd like to explore that. Is there any information comparing the two? 

How do I use the freehand tool in mobile?