Product questions

Hi! I would like to embed my department’s org chart created in Lucid chart on our google site. I’ve tried both the embed function as well as published link. However, my teammates cannot seem to see the content. Any ideas on how to resolve this?

Hello! I’m trying to apply a conditional formatting rule (?) that will show Direct Reports numbers - but have this split into “Full Time” vs “Temp” employees.  I have figured out how to do just Direct Reports - but can’t figure out how to split into Full time vs Temp. Is this possible?? - Thanks in advance

Normally, when using ERD shapes, ERD Arrows are available for connecting ERD shapes. Today I created a new sheet and created several ERD shapes, but the ERD Arrows did NOT become availiable. I opened existing sheets that have ERD shapes with ERD Arrows in the diagram, but there again, ERD Arrows were not available from the menu.  Here’s a shot of the app: 

I could not find this on other posts. I have a set of tables spread across several different platforms (Google Sheets Smartsheet and others). Not in stand-alone database. I'll like to build an ERD for the system but will need to build the csv outside of a single query. What are the columns expected by the ERD csv import? Is there an example online somewhere? Thanks. Craig    

In a org chart that’s embedded via a public view-only link, the Find / Search dialog accepts keystrokes and successfully highlights matches in the canvas — but the characters you type do not appear inside the input box. Viewers therefore can’t see or edit their query once it’s entered. 

Hi, I am creating line diagrams but need to label each end of the lines. Is there a setting to add text to a line on each end without doing it manaully? Currently I am manually double clicking each end of the line and labeling the lines, which can be time consuming. Cheers  

Hello,I wanted the shape that I reference below but I wanted to:have line/arrow connection points be able to use data to manipulate the text.Creating a group; which is a circle on top of a rectangle gives me the ability to manipulate the text via the data feature. But groups don’t have line connection pointsDownloading the shape as an SVG allow me to have connection points but it doesn’t allow me to use data for the textIs there a solution that gives me both features?

I have successfully setup conditional formatting to display a status icon on a shape based on custom data. The first is a data field on the shape that contains a version number (in text). Next, the page has a similar data field with a version number.In the condition, I have been able to check if one version is higher or lower than the other and display a corresponding icon. I’m using THIS.”Version Updated” = PAGE.”Version”. The shape data is from a dataset, and the page data is custom. I would like to change the shape data to be a string of values (probably comma separated but that could be defined).I then want to use CONTAINS to find the PAGE.’Version’ in the THIS.’Version Updated’.Is it possible to use CONTAINS with these type of references? And if so, what would be the syntax? 

I was curious if there is a way to have it so that all the comments that have been made on my board can be displayed with my board when I export/save my file.

Does Lucidchart generate UML diagrams from C# project code?

Hi, trying to use Lucidchart on my iPad with the Apple Pencil but I can’t see how to easily delete Shapes or Lines?

I am experiencing an issue with an embedded Lucidchart on a SharePoint page. The embedded link toLucid.com intermittently stops working, displaying an error. However, when I clear my browser history and cache, or open the link in an InPrivate browsing window, it functions correctly again.This issue is recurring, and I would like to find a permanent solution so that it does not happen moving forward. Could you please advise on potential fixes or settings adjustments that may prevent this from occurring?Here are some additional details: The issue affects multiple users. Clearing cache/history temporarily resolves the problem. The embedded Lucidchart is linked within a SharePoint page. The error does not occur when using an InPrivate browsing session. I appreciate any guidance you can provide to resolve this issue permanently. Please let me know if you need further details.

I'm working on an organizational chart in Lucidchart, importing data from a spreadsheet. I'm trying to use the 'Group View' feature to group employees by their respective departments (e.g., Marketing, Sales, HR).The grouping itself works, but when I apply the 'Group by Department' setting, the internal hierarchy (reporting lines) within each department disappears. Instead of showing who reports to whom within, say, the 'Marketing Department,' all members of that department are displayed in a flat list.I've ensured my spreadsheet data accurately defines reporting lines and department information for all employees. I've also looked through the 'Group View' and 'Layout' settings for an option to 'preserve hierarchy within groups' or similar, but haven't found one that resolves this.My goal is to have the organizational chart grouped by department, but still clearly show the reporting structure within each department.Has anyone else encountered this? Is there a specific setting I'm missing

I get the same error when  I try to upload new excel date to a new sheet - it runs the upload and afterwards I get pop screen sayning “ Which sheet do you want o import” - with no options - the only button that is not greyed out is “back”.

It doesnt have version history, if someone modified my digram I’m unable to see my original state.and, when I’m finished mapping tables and if I or anyone make any changes in that diagram my original mappings are mismatched. It causing lot of rework for me.please suggest something..

Hello all!I have a rather large business process flow built in Lucid that I am trying to insert into a deck built Google Slides. Instead of showing the full flow in the deck I would like to just show bits and pieces as teasers and link the images directly to the Lucidchart where it can be viewed in full size.My problem is that regardless of the type of export I choose either the quality of the output is unacceptable or the export simply fails. I have already tried the following things: Turned off infinite canvas (the export quality was awful with that) Tried exporting in JPG and PNG too (160 and 300dpi) Tried content scaling (100% - awful quality, 200% awful quality, 500% - fails to export)Can someone point out a possible workaround to this solution which scales (quite literally, but also in a way that I do not need to push the export through 3 different third-party tools and spend 30 minutes doing so to get acceptable results).Thanks in advance,A

I previously used lucidchart with a business account and have many files that I want to reuse.  As the account is no longer active, I am able to edit or export only the last 3 files that I had worked on. I now use a personal (paid) account and would like to have these old files available to edit.  Is it possible?

hi, if i would like to cancel my lucidchart subscription, is there anyway to export an editable version out so i can continue editing on another platform eg word/excel document etc

Hello, I have recently got my LucidSpark connected to Azure DevOps. I want to create a Timeline/Gantt chart which has hierarchy also. I checked couple of templates and found a template named (Gantt Chart with milestone example) but it has no option to integrate Azure Card for Lucid Spark. There are a couple of template but has no option to integrate Azure cards or missing some of the below requirement. My requirements are bit different. I want to create a project timeline/gantt chart with hierarchy so that I can say EPIC>Feature>User story>Bug hierarchy and we have 2 more fields BI area and Component BI which has Parent and Child relationship How should I create this? Any help or video which explains the data linking would be appreciated

¿Is it possible to 'turn-off' the default selection mode? I'm having serious trouble with it.    Let me explain: - You need to select a group of objects.  - You go and do it with your mouse creating a selection area with the pointer.  - As a result you end up selecting other objects that were not included in your selection area.  - Then you have to spend lots of time 'deselecting' the objects that does not apply to your original idea.    ¿What can we do as users to prevent such an annoying situation?   Hope you can help. Thanks in advance. 

I just started experiencing an issue where I can no longer create a line originating from shape group.    Prior to this issue, I had several shapes within a “group”, and would click on that shape group to get the little purple circle to show up, then drag that to another shape to create/connect the line.  This has never been an issue before.However, when I click on that shape group now, the purple circle never appears.  If I click on a single, ungrouped shape, the circle appears, and I can create lines just fine.  Also, if I ungroup the group, I can connect lines from the individual shapes that were within that group.  But I can no longer draw a line from the group itself.  I tried looking for settings that might control this (i.e.  View / Enable Line Connections), but couldn’t find anything that might have changed this behavior.  Is there a setting to get this working again?  Or is this possibly some sort of bug?   

one of my lucidchart file can  not be opened.  i have no problem open this particular file. i have no problem open other lucidchart files. i am an enterprise user. i contact customer support. i tried import, i tried duplicate.  none of them worksi can operate this file three days ago. the file contains 3 months of design(10+MB). please help 

Hi team,I have an issue where I can’t add more custom colours to text on a LucidSpark board. The interface won’t let me scroll the custom colours to add another one.I don’t care about most of the other custom colours but want to add new ones. The workaround of removing other colours from the board and then refreshing the page is infeasable. I wish it worked like adding custom colours to sticky notes.Here’s what the issue looks like, where the webpage boundaries are visible: 

CI STA MODO PER IMPORTARE UN WORD SU LUCID OPPURE UN PDF E LUCID TRASFORMA IL CONTENUTO IN MAPPA?

Hi,We’re working on an reasonably elaborate plan with the intent to visualize dependencies. I’m particularly interested in all successors to visualize the flow of work, what needs to be done for others to start. For many items depencies configured in Azure DevOps as successor/predecessor do not show up in the Lucid Chart.I’ve waited days for Lucid to process, tried unlinking/linking, re-importing the items. Even though the work item relations pill acknowledges the existence of successors, the relations show for some of the work items and for others it doesn’t - which seems very inconsistent.Just now I’ve imported some items and the relations show when I import from the relations pill button. I removed the work items to reproduce and now the relationships to not show anymore. I’m lost, and can’t find a help article through google to figure this out.What can I/you do to resolve the issue?