Product questions

I have added the table shapes to my LucidChart. I can insert the default 3x3 table and can add text to that table. However, I cannot get the advanced table menu to appear to allow for adding a column or row, etc.Right clicking on the table only exposes the general context menu. What am I missing? 

I’m trying to build a tree diagram with information in an Excel spreadsheet. Is there a way to import this information and dictate to LucidChart how to build the diagram? I have already tried the data import which doesn’t seem to offer the functionality I’m looking for, unless I’m missing something. All I get is a miniature version of the spreadsheet at the side of the screen.

I have created several flowcharts that I now need to print.  I cannot get them to print large enough to read.  I have tried adjusting the page size, scaling, zoom, etc and nothing works.  I would appreciate andy help Thanks! Christine

Here’s a question!Microsoft Dataverse currently hosts our Dynamics 365.  We are trying to create an ERD of the relevant parts of D365 and present it LucidChart (we don’t use all the functions of Dynamics).  There isn’t a standard database connector for Microsoft Dataverse, so the only way we can currently see of building our ERD and keeping it updated is manually.  Does anyone know of an alternative way of doing this? Someone has suggested we can get the entities into Excel and then into Lucid, but this seems a rather long-winded & manual approach.Guidance gratefully accepted. 

My Lucidboard is integrated with JIRA.I can add import JIRA cards and configure in settings option the JIRA fields to be shown.However, Key or ID Jira field can not be shown in the board. It does not allow me to create a LINK  between Lucidspark board with JIRA.

I am having issues to get my work saved. It always keep trying to save. I’ve tried even copying the content to a new page and it didn’t work either. Furthermore, I am having trouble exporting my diagrams as a image too.

I have what I would call an architecture diagram consisting of organizational, functional, and systems data. I’d like to show a list of systems supporting a given function. This is simple using “CONNECTED” when only systems are connected to functions, but tying organizational entities to functions then adds those to the list. Is there a way to “filter” results to only one object class (systems) and filter out organizational shapes?

Holy smokes! Recent update in the last 24 hours has destroyed many of my beautiful documents - problem is the update forces the display of assigned user.The assigned user increases the height of the lucid card and when I refreshed browser to pickup the change it blew up my dynamic tables and all the line paths.Not all Lucid cards need an assignee - we appreciate and use Lucid cards for the data structure.Please make it optional to display or not display the assignee on the card.Hoping for a quick UNDO or a FIX.Thanks!   

Hi There,I have been using Lucid for a few years now.  I recently created a diagram in Lucid chart. When I went to log in the next day, my drawing disappeared.  The file is there, but there is no content.  I have checked the version history, and all of those are blank as well.  I have a copy of the drawing, which I downloaded as a PDF, so I know there was content there previously. How can I get it back in Lucid chart? Thanks!

Hi,I want to migrate all the confluence whiteboard diagrams to the Lucid. I do not see any easiest way to do it.  I tried their conversion add-on option from the addin but it does not show the conversion option.  Whiteboard only exports in PDF, PNG, and JPEG. Now the question is, how do I get all the images from whiteboard into the lucid to continue working? 

Hello,my unit of measure changed from inches (feet and inches) to meters/metric… and i cannot change it back.Please advise. Nothing I try is working. I have already tried to make the change in document settings.

Hi Lucidchart team,I’m using the Org Chart template and trying to display a team where:One manager has 8 direct reports  One of those 8 also has their own 2–3 direct reports The issue is: Lucidchart tries to keep all 8 direct reports on the same horizontal level, including the one that has their own reports. This causes the chart to flatten horizontally instead of creating a clean top-to-bottom vertical flow.Is there a way to force the chart to stack vertically, even when some roles have sub-reports? Thanks!

Randomly Cannot create text.I have a very simple canvas and I started creating text to add and then cannot consistently create text now. Bug In Action:http://kobaz.net/things/lucid.mp4

I have created a dashboard to collaborate with my team members, most of them had no issue accessing it but there is one who can only view.I understand that new accounts have access to edit up to 5 charts, this person has never edited a chart before.What might be the problem? (we are only 3 ppl at the moment with access to the chart)

Claiming Free Access to Lucid through Canvas: For Existing Lucid UsersAll Canvas teachers and students can now receive free access to the full Lucid Visual Collaboration Suite through Canvas. To receive your free access through Canvas, Your education institution must have enabled the Lucid integration You cannot have an active, paid Individual or Team plan with Lucid.  If you do, you cannot connect this paid Lucid plan to Canvas.  You cannot be a non-teaching employee; you must be assigned an “educator” or “student” role in at least one of your Canvas courses/instances If you are an Instructor or Student with an active, paid Individual or Team plan with Lucid and would like to claim the free access provided through Canvas, you will need to either… Follow THESE STEPS to cancel your plan.  Note: You can cancel your subscription at any time and the change will be made at the end of your current billing cycle.  After your plan change is made at the end of your billing cycle, return to Ca

I’ve been trying to create a timeline chart to represent a possible plan of delivery for a project.I used a timeline template.The columns are used for the teams it seems, I couldn’t find any flexibility to change the row names/heards to call them as Phase 1, Phase 2 etc..Is there a way to change the row names to our liking ?

Is there a way to control which fields show in the visual dispaly on the white borad for Lucid cards? My cards used to show progress, adssigned and story points and htose fields are no longer displaying. 

I go to File → Export → PNG with transparent backgroundThen I click download. Then I see this: Developer tools console shows the error above

Is there a way to update the dates in the line timeline?  It is only pulling in a week of dates and i need to break out by weeks and months.  

Chrome tab continues to break when I attempt to access a particular page within a document. That particular page has lots of equations and images, possibly leading to it overloading the system.  This is not ok.

Hello, I’ve been trying to create a timeline chart to represent a possible plan of delivery for a project.I used a timeline template.The columns are months, I couldn’t find any flexibility to change the column names to Month 1, Month 2 etc.. The timeline depends on the signoff date, which is uncertain.Is there a way to change the column names to our liking ? 

I have an object on my chart (e.g. process, diamond, etc). The text content I want visible for that shape does not fit into the shape. I want an easy way to add more text to that shape without enlarging the shape. I hate to use Visio as an example. I’m used to the annotation feature in their tool. Please see the screenshot below. The feature allows me to add a shape to my flow, give it a 1 or 2 word name, then use the annotation outside of the shape (yet connected via a line) to add more text 

Is it possible to convert a Word document into a Lucid chart?   I have a table with headers in a Word document that I would like to be converted into a process diagram.  I saw Word document as a choice but then it disappeared.

Some of my charts are not loading and when checking the browser debugger for chrome I see all these errors. universalcanvas_app_1000.js?compiled=1:66 Error: Error while rendering    at UcmPg.render (universalcanvas_app_14000.js?compiled=1:955:410)    at UcuYg (universalcanvas_app_14000.js?compiled=1:1683:464)    at universalcanvas_app_14000.js?compiled=1:1693:139    at universalcanvas_app_10500.js?compiled=1:54:201    at universalcanvas_app_10500.js?compiled=1:65:208    at t (cb081e548c941a912e92315c63cd5fefbe686d7f9c5498472faa0e4ea3db1e.js.br:72:476)    at Object.onInvokeTask (universalcanvas_app_11500.js?compiled=1:210:376)    at l.invokeTask (cb081e548c941a912e92315c63cd5fefbe686d7f9c5498472faa0e4ea3db1e.js.br:13:6951)    at i.runTask (cb081e548c941a912e92315c63cd5fefbe686d7f9c5498472faa0e4ea3db1e.js.br:13:2439)    at invokeTask (cb081e548c941a912e92315c63cd5fefbe686d7f9c5498472faa0e4ea3db1e.js.br:13:8080) Doing a bit of searching, it seems related to webGL not working or not enable

Gantt charts allow you to visualize all tasks for an upcoming project in one location even when the project spans across multiple teams. Gantt charts work similarly to our timeline functionality - namely it lays out individual tasks and their dependencies task ownership task duration and the expected duration of the project as a whole. With each task clearly mapped out and assigned the project manager and their entire team can easily stay on top of deadlines and make sure everyone is accountable for their work.For this example I will be using the Lucidspark Gantt chart template. Click to access the Gantt Chart template. From this template I am beginning with a project that includes three teams. Each team is currently assigned four tasks that will be completed over the course of a year.If I want to reassign a task from Team 2 to Team 1 I click on the task and select the pencil icon to edit details. From here I can change the assignee to Team 1. Instead of reassigning to an existing team