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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,902 Topics
  • 14,909 Replies
5901 Topics
T
TomG
asked in Product Questions
Shape distorted by text

I work with a lot of circle shapes. When I start typing in them LucidChart often changes the shape to an oval. Is there any way to either constrain it to a circle so it doesn’t get distorted, or to restore it to a circle shape after I’m done typing?

986
Leianne C
A
andy1515
asked in Product Questions
Selecting multiple similar objects at once

Is there a way to select multiple similar objects automatically at once such as all text boxes in a document, all squares/lines in a document, or all images in a document, etc? 

411
Humas1985
Lucid Legend Level 8
H
HR Obiwezy
asked in Product Questions
AI Diagram Creation Error - "can't generate anything from this prompt"

Hello,The AI function feedback error when trying to create a diagram is  ‘can’t generate anything from this prompt’ I have edited the explanation multiple times and it’s the same feedback. How can this be resolved?

1182
Ria S
Lucid Legend Level 7
Abigail M
Abigail MLucid support team
posted in Product Questions
How to resolve "Not assigned to SAML application" error when authenticating to Lucid

If you are receiving a “Not assigned to SAML application" error when trying to access Lucid, it’s likely you are not assigned to the Lucid application within your identify provider (Okta, Azure, etc).  In order to fix this, you’ll need to reach out to your company’s identify provider administrator or your internal IT team. They will have the necessary access to verify that you are assigned to the Lucid application within your identity provider.If you continue having trouble accessing your account, please feel free to post in this thread for further guidance!

310
Abigail M
F
Felipe Augustos
asked in Product Questions
Is it possible to have a usable Embed?

I currently have a request from a client, to have a lucidchart inside his company private project.I Search through https://lucid.readme.io/docs/welcome api docs, and tried to google any examples of it, and couldn’t find one, is it possible?The default embed is view only

211
Kelsey Gaag
S
skallam
asked in Product Questions
Wrapping the text in the MINDMAP

When I am creating the mindmap need to wrap the text that I am writing on the subtopic1.. Please help me how to do it.  

1064
G
Z
zoomlmk
asked in Product Questions
Hover tooltip on images

I’d like to be able to hover over images and see text or a value assigned to that image. I’ve seen a post on this already that says you have to use conditional formatting, but it appears out-of-date as the instructions on how to implement no longer apply due to Lucid Chart UI changes. Hoping someone where can help. 

722
Z
S
SBlundell
asked in Product Questions
Breakout boards

Entering Breakout boards is very slow. So, I am teaching with between 2 to 4 students using Lucid Spark. I have set individual tasks for students on breakout boards. However, when I ask the students to move to the breakout boards it seems to take forever for them to be able to access/load for each individual student. Does anyone else have a similar issue or a fix for this?

584
Leianne C
M
meghan.tighe
asked in Product Questions
Monday.com icon does not appear in Menu

I am trying to follow the instructions on this page:https://help.lucid.co/hc/en-us/articles/14848543040660-Integrate-Lucid-Cards-with-monday-comI believe I have successfully completed “Install the Lucid Cards for monday.com integration” because I see the following screenshot: However, when I get to step 2 in “Link Lucidspark with monday.com”, I do not see any icon in the menu that appears:I have confirmed I have an enterprise license. I don’t see any integrations when I look at what is assigned within my account profile. Do I need a different level of permissions to complete the install? 

313
Leianne C
A
adaman
asked in Product Questions
Printing

When I print an org chart at 12 x 18, the font is too small to read. How can I adjust the print settings to make the font size readable?        

181
G
S
shedietz
asked in Product Questions
Sharing Layered Diagram with Non-Users - Default to Preso Mode?

New user here - I’ve looked through all the help docs and done a lot of Googling, but can’t find an answer for this. Appreciate any guidance you can provide...I have created a multi-layer diagram that I need to share with an executive audience. These execs don’t have Lucid licenses. When they click the link I provide from Lucid to view the material, I want them to land directly on the document in the presentation mode showing layer 1 to start - like it would be if we were in a conference room together with me sharing it on a big screen. How do I accomplish this?I can’t use the PDF version to export, because it “breaks” the toggling of layers (it shows layers on separate pages, which is not a great experience for this group of users). I tried sharing a link, but it drops the person into what looks like the edit view of the app - which is a big turn-off for people who have zero experience with the tool and frankly no interest in or time for seeing all of that. I’m not sure if we see it t

714
S
A
adaman
asked in Product Questions
Printing for legible reading

When I print an org chart at 12 x 18, the font is too small to read. How can I adjust the print settings to make the font size readable?        

281
Humas1985
Lucid Legend Level 8
S
Sebastien Renaud
asked in Product Questions
How to change frame text color

See attached picture. I simply want the title text to be the same style as the container text. Makes some shape unusable

72410
Flavia D
T
tapcam
asked in Product Questions
Storage and Saving

I am unable to save any edits.  A message says “We are having trouble saving your recent changes.”  Another message says, “You have filled your allowed space.”  But I do not believe that I have.  I have a free account.  I have three documents, one page each.  One has 20 objects, one has 30, and one has 40.  I found the object count by using cmd-A on each document, and looking at the object count shown.  I have looked at other requests for help on this topic, but the responses don’t seem to apply to my situation.  I have tried switching to a Chrome Incognito page - same issues.  I have tried switching to a mobile hot spot - same issues.  Help, please. 

717
T
T
tapcam
asked in Product Questions
Unable to Save

I am unable to save any edits.  A message says “We are having trouble saving your recent changes.”  Another message says, “You have filled your allowed space.”  But I do not believe that I have.  I have a free account.  I have three documents, one page each.  One has 20 objects, one has 30, and one has 40.  I found the object count by using cmd-A on each document, and looking at the object count shown.  I have looked at other requests for help on this topic, but the responses don’t seem to apply to my situation.  I have tried switching to a Chrome Incognito page - same issues.  I have tried switching to a mobile hot spot - same issues.  Help, please. 

203
Kelsey Gaag
T
TheOllie
asked in Product Questions
My Shapes have disappeared from the Shapes menu

My Shapes within the shape library with all my custom shapes, which has consumed many hours of time, some of which are quite intricate objects, not to mention all corporate branding, have disappeared and no longer appear under My Shapes in shape library … No billing nor account issue (account owner).How can I get this raised with the team to investigate …?

391
Shantel Gillette
P
PeteMAtAdobe
asked in Product Questions
Display two diagrams side by side

I am creating diagrams that start at current architecture and have phases to the future architecture. Is there a way to display two diagrams side by side so that I can easily copy shapes or sections of diagrams from one to the other? 

875
Lance
Lucid Legend Level 6
J
james.yoder
asked in Product Questions
Shape improvements

My main gripe with Lucid is using shapes. Everything is designed around Visio, so if you use vendor shapes such as Cisco’s, you have to open them in Visio and unlock or edit the shape data fields before adding them to your Lucid shape library. It’s also a pain to move the shape data that you attach to shapes. On grouped items, adding shape data doesn’t work correctly. You have to click into the shape, and pick a single shape, and add the data there, which is clunky.  Direct import from Visio is spotty at best. 

7810
J
S
SteveCIE
asked in Product Questions
Custom colors not saving

If I open the “fill color” and pin it to my screen, I should be able use use the (+) to save or create a palette of colors for quick use/reference. However, this (+) hasn’t worked for more than a year. I’ve been waiting for someone to fix it. It’s really helpful to be able to quickly select from a small list of either selected or custom colors. I know I can copy format. But sometimes I just want a consistent color, not the whole format. Can this please be fixed.

571
Lance
Lucid Legend Level 6
Richard S101
Richard S101
asked in Product Questions
Accessibility issue - Grid lines can be difficult to see

Sorry my eyes aren't that great.  Sometimes and in particular lighting I have a really hard time seeing the Grid lines.  I know all the basics (turn them on turn them off snap-to-grid etc.) that won't help here. Is there a way to control the Grid line color and/or width?

705
Leianne C
P
Pablo
asked in Product Questions
Mind map link to Google doc

How do I create a mind map to insert a link to a google docs document?

191
Leianne C
N
NoahCooke
asked in Product Questions
Publishing Lucidchart diagrams in academic journals and citation

Hello,Could you please clarify: for Lucidchart users who created figures in Lucidchart with a subscription account, is it acceptable to publish the figures--including figures made from templates--in academic journals? Further, is it necessary to cite Lucidchart software? Thank you for your help.  Noah Cooke

8714
Micah
N
Nicolle
asked in Product Questions
Combining Duplicate Job Titles in an Organizational Chart

I have created an organizational chart. However, in this chart, we have many duplicate job titles. I would like to merge these into a single box. Is this possible? How can I do this? Hopefully, someone can help. Thank you in advance.

321
H
M
Malufa
asked in Product Questions
IMPRIMIR PAGINAS

Existe alguma forma de imprimir simultaneamente no mesmo documento mais de uma pagina? atualmente tenho que imprimir uma pagina por vez e utilizar outra plataforma para unir os documentos.

181
Quadeshia
Morgan T
Morgan TLucid support team
published in Product Questions
Export sticky notes from the Post-it app directly to a Lucidspark board!New feature

With 3M’s new integration with Lucidspark, you can export sticky notes from your Post-it app directly into a Lucidspark board. You can even take a picture of handwritten sticky notes, and send them to your board as well! The Post-it app is available on the App Store for Mac or iOS and on Google Play.Before connecting the Post-it app to your Lucidspark account, you’ll need some Post-it notes ready to export in the app. You can create them digitally in the app or handwrite them. If you have handwritten sticky notes, digitize them by snapping a photo from within the Post-it app.Check out this example taken from an iPhone: Export to LucidsparkOnce your sticky notes are ready to send to Lucidspark, follow these steps:Open the Post-it app on your preferred device. Select the Post-it board you want to send to Lucidspark. Click the Share icon. Select Lucidspark. Review the notes from the board and edit as needed. Click Next. Connect your Lucidspark account if you haven’t already done so: Clic

1051
Ria S
Lucid Legend Level 7
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