Product questions

I have a large set of models that were created with the ArchiMate modeling tool and need to migrate to Lucid so that we can utilize these models.  I have seen a message on the board that is over 7 years old.  I am sure I am not the only person that is running into this issue. Can someone from Lucid finally create an import process?Thank youKeith

I can’t seem to get rid of these blueish lines under names and spaces to my linked data Names. It looks like it’s a spell check, but my spell check is off, and nothing is getting rid of them. Please help!  

Hi,I'm currently unable to use the 'Arrange' option for swimlanes; the feature now appears greyed out or disabled. I was able to use this function easily before. Could you please explain why this was changed in Lucidchart?Rizwan

Anyone else think Lucidspark and Lucidchart are essentially the same - i.e. Both can do process mapping and whiteboarding equally well.Furthermore by arguably splitting some functionality - e.g. remove container short cut bar from one, this has arguably made them less flexible. .. i.e. to get jump lines I have to switch from spark to chart, but why?I just can’t see real concrete reasons to use one over the other for either of the above use cases?

Work progress lost due to being unable to save document, it only says work being saved offline eventhough I'm online. Tried it on different browsers, tried looking for solutions in the community page but no luck 😔

Is there an XLS or CSV template that can help build Account Maps if we don't have a Salesforce instance?

I’m trying to export a chart in high quality 300PPI. This gives me an error probably due to the high size of the quality. It does seem to work in 160 PPI. Anyone found a solution? This is a bug.

I have a personal account and want to share my org chart with people. However even though they log-in and I select watch they are not able to click open the different persons of mij organogram.  What do I need to change to make sure everyone can watch the org chart when logging in with the link I send them and to then make sure they can click open all of the things persons below the management.  When I share the watch link with someone right now they can only see a static version of my chart instead of a dynamic version.  What do I need to do?

I have used the data linking feature extensively in the past, and have been using it on a diagram that I am actively working on. Beginning last week,  I began noticing that my LucidChart diagram would drop the links I’d created.  The last time this happened, I was able to restore a previous version of my LucidChart diagram and have the data linking restored as well.  Now I am encountering an issue where the data linking is lost in my older versions as well.  I am not aware of anything that changed in how I use the product that would have caused this, and I suspect it’s a bug.  I hope there’s a workaround/fix that can help me restore the work I’d done. 

Hi, I think this is not possible, but wanted to see if there might be some creative solutions out there!I don’t want to import data from Excel to make a flow chart - I am hoping to be able to actually import a flowchart created in Excel into Lucidchart - just like you can with a Visio flowchart to Lucidchart. Is this not possible?  And if so, as I expect, are there any known workarounds from having to create it from scratch directly in Lucidchart?  Thank you in advance!

HelloI have a diagram that will download as PNG at 150ppi but not 300ppi. The export pops up to say it is processing but then shows an error message. I have attempted to copy the document but the same error occurs. I have no problems on any other diagram. I have not shared the support PIN in this post as it is not clear whether it is a secure conversation or posted to a community group.It is titled ‘Our Dorset Dr Doctor & NHS App Architecture’ in my document store.Thanks  

I have a saved link to a docuemnt shared with colleagues, however on accessing it I get this message: “You are editing a docuemnt that has been put in trash by the owner. You will need to make a copy of it”. Trouble is,  once I get this message, the web page is frozen and I can’t do anything. How do I get a copy of teh docuemnt to continue working with it?

I have a current-state org chart and a future-state org chart. There are more than 100 employees on each. I want to present that before vs. after and highlight the changes to my boss in a digestible way. What are some ways you’ve done successfully done this?  

Hi; I am out of shapes on my org charge however I havent used anywhere near 60; how do I fix this?

Se presenta error a la hora de descargar cualquier archivo en cualquier formato

I was wondering if I can get access to the Individual plan that consists of unlimited editable documents as a college student. I used my .edu email address to create the account and would love to use Lucid chart for my college assignments. 

I work for a customer that have shared a folder with me.I have accepted the invitation and I have access to his files.But the shared folder does not appears in the “Shared folder” of my account.The only way to access to the documents shared in this folder is to use a url with the id of the folder.https://lucid.app/documents#/documents?folder_id=xxxxxxxxxWhat is the problem? Does the customer shares the folder in a wrong manner?Can you please help me It is urgent.Best regards.

Hello there I have been using the free edu plan for years but haven't used it for a while. Today I got a message that I can only edit the last 3 recent documents. while the documentation still says that individual edu accounts have an unlimited number of documents. Have the plan changed without notification? what about our current documents. how we export them if they are in view only.

When I create a template for students to complete as an assignment in Canvas (using the ready-made Circle Map template in Lucidchart) I delete all of the tabs (Page 1, Example, Printable) except the Circle Map tab. When I open the template in Canvas as an assignment, those extra tabs that I deleted reappear. How can I prevent this from happening?

Hello.  I'm having a problem with the Backup and Restore functionality.   I have two accounts and need to move diagrams from one account to the second.  This is not a 'share' as I need an actual unassociated copy which the second account can use.   I performed a backup from the first account and then restored that file into the second account.  It appears the files transferred ok into the second account BUT there was no folder structure carried across so I just have a 'pile' of docs in the 'Restore-YYYY-MM-DD' folder.  This is problematic on two counts. First the docs are carefully organised in folders and are now totally random so it would take ages to work out what are the docs I need to keep in the new account (I need to delete a bunch of folders I don't want in the second account). Second if I were just doing a restore because I'd lost stuff I'd be in exactly the same position; lots of docs but completely disorganised. How do I retain the folder struct

 I have to create multiple lines from a single object to multiple object (traffic flows etc). This has become a massive time sink in trying to manage and organize network traffic flows. Also, sometimes lines just default connect to objects like above, this looks awful. 

Hello everyone,Just wanted to share some positive feedback after using Lucid for IT for the past few months. We’ve been mapping out our infrastructure workflows and network architecture, and Lucid has made collaboration across teams incredibly smooth.One thing that stood out was how easily we could visualize and align our enterprise storage systems across data centers. The drag-and-drop interface, real-time collaboration, and version control features saved us hours of back-and-forth.We even used Lucid to document our disaster recovery plans, making them far more understandable for non-technical stakeholders.Big shoutout to the Lucid team—this has seriously improved our IT documentation and strategic planning. Curious to hear how others are using Lucid in IT environments with complex infrastructure needs!Let’s keep the ideas flowing

Need to add some more gray boxes into the white header box at the top. Cannot figure out how. No support available in my org.   

We can’t get the Lucidchart Add-on for Confluence working, as the post-install config page doesn’t load. We’ve tried installing via the Atlassian marketplace, Lucid integrations marketplace and under App Integration in the Lucid admin console, but each time we’re getting stuck with the same error:Our servers experienced an error. We apologize for the inconvenience.  

What is the PPI of an image inserted from the Lucidchart Word add-in?Is it higher than the maximum value of 300 PPI that can be set when exporting as an image from Lucidchart?