Skip to main content
hamburger menu
+ Create a topic

Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,781 Topics
  • 14,370 Replies
5781 Topics
E
eolica
asked in Product Questions
Export grayed out even on paid account

I have an individual plan, and have been using LucidChart just fine. Today I was trying to export a document to PDF and suddenly the whole export function is grayed out for me; in fact, the only available options from the File tab for me are Save, Convert to template, Remove from starred, Show revision history, and Settings. What’s going on? Anybody have an idea?

602
Zuzia S
J
janet
asked in Product Questions
Mapa Conceptual: La Dignidad Humana

Título Central: "La Dignidad Humana"Definición:"La dignidad humana es el valor inherente y el respeto que todas las personas merecen simplemente por ser humanas."Subtemas Principales:Importancia:Es esencial en nuestras vidas.Se manifiesta en la vida cotidiana:RespetoIgualdadTrato justoRelación con los Derechos Humanos:La dignidad humana es la base de los derechos humanos.Derechos fundamentales que protegen la dignidad:Derecho a la vidaLibertad, entre otrosAmenazas a la Dignidad Humana:Ejemplos de vulneración de la dignidad:DiscriminaciónViolencia, etc.Cómo Promoverla:Acciones cotidianas para respetar y proteger la dignidad:Trato respetuosoIgualdad de tratoImportancia de la educación en dignidad desde temprana edadEjemplos Visuales:Balanza de justiciaPersonas de diferentes culturas abrazándoseOtros íconos representativosConclusión:"La dignidad humana es fundamental para construir una sociedad justa y equitativa, y todos debemos protegerla y promoverla en nuestras vidas diarias."

1141
Micah
S
soloxodonkor
asked in Product Questions
How do i unbundling Lucidchart from Lucidspark

I am an individual user and have no need for the use of Lucidspark. How do I change my subscription from bundle suit to only Lucid chart.

422
Leianne C
D
dogooder
asked in Product Questions
Asana integration not working

I’m currently trying to enable the Lucid integration with Asana so I can add Lucid specific hyperlinks to the Asana task and am stuck on the screen below.  I’m logged into both Asana and Lucid.Thanks for the support.  

10414
Kelsey Gaag
P
pastorchik
asked in Product Questions
BUG: Lost My Squence Diagram

I had created a UML sequence diagram with markup in the “API Sequence” within my Reports Distribution document and it disappeared.  I looked through several revisions of the document and don’t see it any of them so I suspect something got messed up behind the scenes where it lost reference to the markup?  Can you help me get it back?

11815
Kelsey Gaag
M
Mike Prentice
asked in Product Questions
Teams Folders, but cannot create Teams folders

Why do we see Teams Folders when we do not have the Enterprise Account, we only have a Team account?  Can I get rid of it as it is very confusing and do not want to see a feature we cannot use.

1157
Kelsey Gaag
A
Archibald
asked in Product Questions
Display a Text badge on a line

Is there a way to display a text badge using Conditionnal formatting on a line ? What I’m trying to achieve is to display a text badge on a line when the line contains a specific property  in the Shape data. Then, using an Action with Conditionnal formating on a other shape, I would be able to toggle on and off the rule to display or hide the text badge. This behavior works well with pretty much any shape, except lines.  Thank you. 

354
Shantel Gillette
C
Carnau
asked in Product Questions
Using Lucid for hand-written note taking

Hello all, I would like to ask the community whether there is a lean way to use Lucid (chart or spark) for taking “hand-written” notes on a tablet with a stylus pen. I normally use One Note for this. We currently use Lucid chart to make flow diagrams in projects, but I was wondering  whether this use case would be possible, with the idea of integrating more stuff in just one environment. Thanks!

1442
Leianne C
F
fortunechild
asked in Product Questions
No Layers in Action panel

Hello, I am trying to create a toggle layer but there is no Layer option in my action panel even though I have created a layer. 

203
Kelsey Gaag
Bruce M101
Bruce M101
asked in Product Questions
Integration of lucid with Prezi

I have a specific use case where I use Lucid to develop a workflow for a sales conversation, then I need to take that workflow and put it into Prezi.  I can demo this but would love to pick someone’s brain over there.  Hopefully you have my account info.  Thanks!  Bruce Milligan

81
Humas1985
Lucid Legend Level 8
Meilly C
Meilly C
posted in Product Questions
Not able to access shared document

Hi  I received an invitation to open a lucidchart document once I click on the button/link on the email it said "to view this document you need to be a member of the account it was shared from." I am using a company email and I believe my team is using a company email as well.  How do we resolve this problem? Thanks!

1387
Kelsey Gaag
Norberto S
Norberto S
asked in Product Questions
Default open diagrams in "View Only"

Hi there all documents I have access have a default /edit? mode. I think it would be valuable to be able to open at will documents with /view? or even have the possibility of setting the default mode. Accidents happen and minor to no changes cause changes to the change history which pollutes the history tree for no reason. Request #1: Allow opening files in View-only mode (e.g.right click to show option or the [Open] Button changes to [View-Only] while pressing a key on the keyboard Ctrl for example); Request #2: Allow users and admins to set a default opening mode; Request #3: in View-Only a button to open in Edit mode; While thinking about it it would take away a lot of the fear that users do have of making changes inadvertedly while the document is open

1182
Amelia W
R
riz
asked in Product Questions
Exporting Comments from Swim Lane shapes

I am trying to export the content from a swim lane process flow shapes - including the comments and notes attached to the shapes. I tried to export it into CSV but i noticed it does not export the notes and/or comments.Anyways i can do that?

162
Zuzia S
A
AC_SNG_MX
asked in Product Questions
Why the format just disappears?

I have 2 green text boxes. I added one more in white. When I tried to move the first green box the format just disappears! And it leaves without format!.

81
Amelia W
A
at001056816
asked in Product Questions
Cannot import the Visio file into Licidchart

I am  not able to import my visio file into lucid chart, please help

321
Humas1985
Lucid Legend Level 8
G
Gcanyon
asked in Product Questions
Contextual Panel

I am trying to wrap text around photos.  But when I select text, the contextual panel does not give me the option to wrap text, despite YouTube videos showing otherwise.  What am I missing?  Thanks for the help!

334
Kelsey Gaag
S
sdantino
asked in Product Questions
Published URLs not working?

We’ve noticed recently that the published URLs are no longer working for our non-lucid users. We use this quite often. They’re seeing “404 Page Not Found. We couldn’t find the page you were looking for” and it looks like its displaying on our SSO screen. Has anyone delt with this? I don’t see an option to enter a support ticket?

1207
Kelsey Gaag
N
ncheatum
asked in Product Questions
Foreign Key To Compound Primary Key

What is the correct way to draw a relationship in Lucid Chart that will result in valid SQL Server syntax for a foreign key to a compound primary key? For instance, if I have two tablesChild.Id1 and Child.Id2 form a foreign key to the compound primary key (Id1, Id2) in Parent.  I can draw two individual lines from Parent to Child to indicate the relationship, but this produces SQL that is not validCREATE TABLE [Parent] (  [Id1] int,  [Id2] int,  [Desc] varchar(255),  PRIMARY KEY ([Id1], [Id2]));CREATE TABLE [Child] (  [Id1] int,  [Id2] int,  [Id3] int,  PRIMARY KEY ([Id1], [Id2], [Id3]),  CONSTRAINT [FK_Child.Id1]    FOREIGN KEY ([Id1])      REFERENCES [Parent]([Id1]),  CONSTRAINT [FK_Child.Id2]    FOREIGN KEY ([Id2])      REFERENCES [Parent]([Id2]));The correct syntax would be more likeCREATE TABLE [Child] (  [Id1] int,  [Id2] int,  [Id3] int,  PRIMARY KEY ([Id1], [Id2], [Id3]),  CONSTRAINT [FK_Child.Id1_Id2]    FOREIGN KEY ([Id1], [Id2])      REFERENCES [Parent]([Id1], [Id2]),); Furt

1333
Leianne C
A
ailih.lim
asked in Product Questions
How to Count Unique Employees in an Org Chart with Duplicate Names and Teams?

I'm working with an organizational chart that includes multiple employees with the same name in different teams. For example:John - HR Admin John - HR Benefits Sarah - HR BenefitsI want to accurately count the total number of unique employees, regardless of their team assignments. In this case, the correct count should be 2 (John and Sarah).

554
Emma D
R
rkey14
asked in Product Questions
Issue with moving items forward and backward

After the update moving items forward and backward is freezing up my lucid chart. I can move them all the way to the back or all the way to the front without issue. Anyone else experiencing the same?

141
H
R
ReillyH
asked in Product Questions
Move Shapes Depending on Current Date

Hello, I have two shapes, one is a milestone and the other is a divider, that represent the current date. They both move on a timeline. Currently I move them manually to the current date, however I was wondering if there was a way to set the milestone and divider shapes to move on the timeline to the current date automatically? Thanks for the help in advance!  

463
Zuzia S
R
roberta
asked in Product Questions
Reviewing floor plans on Lucidspark - at what zoom level?

Hi there!Is anyone using Lucidspark to review floor plans? I’m uploading pdfs, but if I’m zoomed out to far, they are reading to light, and when I zoom in, they are fuzzy, the lines are not sharp. It’s not reading like an actual pdf. Any advice?thanks,Roberta

295
Leianne C
Sunan S
Sunan S
asked in Product Questions
Can I upload custom fonts in Lucid?

Hi  I try to use fonts that fit in Thai or other languages and it's a little bit hard to read because it didn't show properly and I guess might be the font style.  So is it possible that I can upload and use my own font? Thank you.

4235
F
M
MazahirN
asked in Product Questions
Stop watch

I want to show the timer on a lucidchart and was able to display the same when I went fullscreen on Lucid, this has now changed and if I switch to fullscreen I cannot see the timer. ? Any suggestion 

826
M
U
Uma Krishnamurthy
asked in Product Questions
Change Shape option is no longer available

I no longer see the ‘Change Shape’ option when I right click on a shape. Did something change? This thread says that this option should be available when using Flowchart shape library but I dont see it in those shapes as well -  

291
Humas1985
Lucid Legend Level 8
Lucid Software Inc. Supplemental Community Terms

Get Started

Products

Solutions

Resources

Company

Privacy Legal Cookie privacy choices Cookie policy
©   2024  Lucid Software Inc.