Product Questions

I can’t access any of the company’s diagrams. Also it keeps asking me for a trial, instead of join the team subscription. Is the fault on my account or is there something else I need to do? Many thanks for help

Hi Team, I am not able to see the AI feature (Generate diagram ), Could you please help me with this?

Hey Lucid users -- if you are having trouble with Google Drive there are a few specific things to check out:  Your Google email address must match the email address associated with your Lucid account in order for the link to function. Any file structure that you had set up in Lucid will not be carried over to Google Drive in the sync. All synced boards will initially be put under one folder named "Lucidspark". From there you can move them wherever you wish. If you create a Lucidspark board through Google Drive the synced diagram will appear in the "Lucidspark" folder first-- but from there you are welcome to move it wherever you'd like in your Google Drive folder structure. If you delete the Lucidspark folder from Google Drive you will no longer be able to sync or use the "view boards in Drive" functionality (you will instead be directed to a Google 404 or 400 error). Please let us know if this is what is occurring and we can remove the link to the old folder so a new one can be

A recent change in behavior is noticed when scrolling in or out using the mouse the UI keeps zooming out anyway, it happened multiple times. The only solution is refreshing the page. 

I would like the ability to show only stickys with a certain tag value. So basically filter the stickys displayed based on tags! How can I do this ?

A shape with text is clear when created and viewed in Lucidchart, but is distorted with repeated text when loaded into a Google Doc as below.Shape in LucidchartShape in Google DocsLucid chart image on Google Docs loaded through Lucidchart-Google Docs add-on 

I am trying to automate my organization’s monthly org chart process. We have 20+ teams that need to be included in separate charts (tabs), and we want custom formatting and colors. I have saved these formats in a custom template, but when I import the data, the formatting doesn’t hold. How can I fix this?

Explore Lucid’s templates 🤩Save time and start visualizing your work faster with a template! Read the Start with a template article from the Lucid Help Center to learn the basics, and explore some of our available templates below.Lucidchart templates Lucidspark templates EDU and Assignment templates Agile development User-created templates  Create your own custom template  🎨Can’t find a template that meets your needs? Build your own custom template and share it with your team! You can convert a document into a custom template from the home page by right-clicking it and selecting ‘Convert to template’. For more details, check out the Create a custom template section of this article from the Lucid Help Center.Right-click the custom template from the home page and select Edit template details at any time to change the template category or edit the description. From within the template details menu, you can also select the option to ‘Disallow template users from locking/unlocking objects

We are wondering if there is a way to set up a custom template or conditional formatting or something like it in a document where they will import org chart data and it will already take on all the formatting/styling that they want automatically. Right now they import data but then they/I have to spend hours sometimes applying the formatting and styling they need for each chart one by one manually. They have a specific fill color for shapes and a specific height for shapes and text size inside shapes and role fields and order of role fields in the shapes... and horizontal/vertical spacing. I have a feeling this or something like it is possible but not sure the best most efficient way to make it happen in your software. The goal is to import org chart data and have no clean up or virtually no clean up needed. Any reduction in work hours to clean org charts is also good.    Also we want to know if you can change text font/color/boldness/size of the 'role fields' if yo

Hello,Kindly help me check if there is any setting issue. When I export the image, I enable "Crop to Content," but even then, the downloaded image still has a blank section at the top.  

Edge browser lets me “install as an app” website pages. I use this to organize my LucidChart documents (in Fences) on my desktop, shown here. Now I can no longer do this. I can install only my Documents page, so I have to root around in it to find what I need.I notice several changes to LucidChart over the past few months. Is the prevention of installing documents one of these changes? What would be the reasoning?

I'm trying to place icons along my flowchart lines in Lucidchart, but they keep appearing either above or below the line instead of aligning properly. I’ve tried repositioning them and disabling snap-to-grid, but the issue persists. The icons don’t seem to attach to the lines correctly, and sometimes they shift unpredictably.Attached is a photo for reference.The X on Voltage verified is displayed correctly above the line, but the Branch Circuits X is placed below the line. 

Hi I have a complex document that I need to create a different view of in another tab. Is is possible to copy boxes from one tab to another and link them so that changes in one tab are automatically synced to the other tab?

I’ve set up a link from Google Sheets to import tasks with start and end dates. I’m then moving the imported cards into a timeline.Some of the cards are then automatically updating and jumping to the wrong dates in the timeline. For example: a card with a start date of 28th April and end date of 2nd May is jumping to 27th April to 1st May.This only seems to be an issue with cards where the start date falls on a Monday. I’ve looked at the data connection in Lucid post-import and that shows the correct dates in the spreadsheet. How do I resolve this?

Hello,All of a sudden I am getting the above error message in a Canva assignment that’s been working fine.I re-created the assignment from scratch without any luck. I’m using the Chart Tool and students are creating a Spider Chart.

Hi team,Photo Upload does not work anymore for me. I am able to select the field and also the files to upload. But it finally does not upload or react to any file I choose.It worked with no issues two weeks ago.

Hi. I’m unable to edit a document shared a by teammate, while other invited users can. I can view and share the document but can only comment.

Hi all   If xls contains links to something how to embed it in employee's box?So that if someone clicks on employee's name then it will go to employee's home page (or whatever set in the appropriate column in the imported xls file).   Thank you Nick

Wondering if anyone else is having a similar issue. I am unable to edit the text within the middle swim lanes if there are 3 or more lanes. See below for a video.  

Setting up the integration with Asana was easy but when adding Asana tasks as cards in Lucid, I am running into a limit of 50. Ex. Project: Example Project has 70 tasks, but when selecting them in Lucid to add as cards, it is only displaying 50.  Is this a known limit with the integration? 

Hi, I have an org chart with some shapes that are ‘open’ and marked as such. For one of these shapes, when I filled in the person’s role, everyone in that person’s org disappeared. I removed all conditional formatting from that shape (although i didn’t have an issue with it on the others), and still had the same issue. Since I was on a time crunch i just created a new shape, but wondering what went wrong.  i captured a video below removing all the names. When i change the ‘open’ to a name it splits the org chart. However, in the original board, nothing split it just disappeared   

When the text written on the arrows is not a single word but a bit longer, I noticed that the erasing of the line never matches the space of the text but is instead systematically moved to the left (if the arrow is horizontal) or to the side (if the line is vertical) which results in poor aesthetics (see screenshots below). Anyway this can be changed?  

I have review the docs and you tube videos.  In all cases it seems I can assign connect objects to a layer but I do not seem to be able to assign a dispersed set of objects to a layer.  I will add a layer, then select existing object, move it to the layer.  Do that 2 times or 3 times and then the control does not work anymore.  The object moved can not be moved back.  I end up deleting the layer and starting again.  This should not be this hard.

I recently added Lucidspark to our Teams' channel. I'm wondering if my colleague requested to add another member to our documents; did they receive the same notification request that I'm getting from the Lucid app? See the screenshot attached for reference. Thank you  

When using the Timeline Template with daily columns, I can NO longer view Title and / or Description text if the captured task duration is only one day. However, if I stretch the task to more than one day then the Title and /or Description text is visible. This is not good for me when showing tasks that only take one day. How can I fix this?P.S. this issue started happening within the last month or so, it was okay before that. HELP!