Export & print issues

Now 2:09PM local time and can now export and print again - whatever the issue was has been resolved in the background

Hi ​@IngridB, thank you for posting in the community and sharing an update. Glad to hear the issue was resolved. Please don’t hesitate to reach out if you notice the same issue again or if you have any questions - we are happy to help!

This issue is recurring.  The pages I am trying to export to PDF are either A4 or A3 size (no infinite canvas used), there is not a lot of content on the page, and I am only trying to export a single page at a time. I cannot export to any of the types available. The content scale is OK.  No previous issues exporting over the past 3-months until last week.  One day I can export then another I can’t, then I can again etc  - this applies to new content or something I exported previously- any idea’s as to why this is occurring ?

Hi ​@IngridB, thank you for the update and sorry to hear the issue is happening again. To confirm, is this happening to a specific document or any document you try to export?

Here are some specific things to check when exporting your document:

• Try the export in a Chrome Incognito browsing session. This often improves performance by clearing your cache and cookies and disabling your extensions.
• Sometimes issues like this can be related to internet connection speed or network security. Please try the export again on another network, ensuring that you are on a strong, stable connection. 

If none of these tips help, would you mind sending me the following details so I can take a closer look at the issue? 

• A description of the download settings (file type, document pages, cropping, quality, etc.) that you selected for the download.
• A screenshot of any error messages or pop-ups that appear when you attempt to export.
• A screenshot of the associated Javascript Console output. You can open your Javascript Console by pressing Ctrl + Shift + J (if your computer is a Windows / Linux) OR Cmd + Opt + J (if your computer is a Mac).

 Feel free to let me know if you have any further questions. Thanks for your help and patience!