Product questions

I have an individual paid user licence across Lucidchart and Lucidspark. For many years I have made use of export by highlighting specific area and then right clicking to export to PDF, PNG etcAll of a sudden the Export is greyed out. I have followed the help guides by using incognito mode on browser etc and even trying to select a single image yet feature is still not enabled. Can anyone advise on whats happening here? 

I’m on the individual plan (which purports to allow unlimited shapes and documents), however I keep getting this prompt when creating a new board:   Really confused - am I missing something?

Is it possible for breakout boards not to be displayed as links within the main board, but for a specific area of a breakout board, e.g., a frame, to be visible directly on the main board with its entries, like a photo or a window frame?This picture or insight does not have to be fully dynamic while people work on both the main and the brakout board. It is sufficient for the team in charge of the breakout board to “photograph” the view on the breakout board and approve this photo of the frame for the board above it to be displayed.Currently, we solve this by having the team copy excerpts and paste them into the main board, but in the future, different permissions will apply to the breakout boards than to the main board.

I created a workflow using an AI prompt and it created my shapes within a rectangle container that has a white/opaque fill. Then I created a second container on the same page, and it is transparent -- I see the gridlines behind all the shapes within the container. How do I set the properties of the second container to match the first one, so that the shapes appear against a white background and the gridlines don’t show?

I recently discovered the timeline Jira integration, which is amazing, but I have one weird little issue. We use “desired start date” and “desired end date” as our date fields (no idea why, I didn’t set it up). I’m able to map that to the timeline view and move tickets around in there to dynamically adjust the start and end dates on the Jira tickets, and it’s awesome, except that it usually moves everything back 1 day from where I put it. So, if I put a ticket to start on 10/2 and ending 10/16, it will do the spinning animation for a while and then the ticket moves back to 10/1-10/15. The only way to fix it is to manually drag the beginning and end of the ticket manually, one at a time, which is a little annoying.

I've been using Lucid for several years now and I swear that in that time I have always been able to scroll up and down in a document just using my mouse wheel. To scroll left/right I have to hold the 'shift' key and to zoom in and out I had to hold the 'control' key (Mac). But as of just today it seems the mouse wheel only zooms in and out and I can't figure out how to simply scroll up and down in a document! I'm not talking about dragging the whole canvas; I just mean scrolling up and down. All the help articles say the mouse wheel zooms but I really feel like that hasn't always been the case.  Regardless of if I'm going crazy though I can't figure out a way to just scroll up/down. Some things I've tried that didn't work are; holding the 'space bar' while scrolling; pressing down on the mouse wheel (that just acts the same as the right click). Even trying to scroll up and down using two fingers on my track pad behaves strangely like it can't decide whether it is zooming or scrol

Workflow question incoming.Seems like the new change to the UI on lucidchart means i have to click 7 times for each non basic icon i want to add (e.g. a cloud). This used to be a very fast and lightweight experience and is basically the only reason I use lucid… i could make quick diagrams with basic shapes and icons in under 2 minutes. The recent updates seem to mean i have to use more clicks to get to the icon search field and then the searching process is much slower than before as well. Has anyone found a good workflow to get this to be quick and easy like it used to be?  

i set up my account using my work email, I no longer have access to my account, how do i go about updating my account with a new email?

Lucid is throwing error and looks like it is a known issue and surprised that the issue is still live

Hello,I am a student and I want to create an educational account. I have some questions if you could clarify. If I have the educational account I can collaborate with various people on a document and also can add unlimited shapes or objects right ? Do people with whom I am going to share the document and collaborate also need to have educational account to have unlimited shapes or object? People with whom I am going to share the document and collaborate are also able to add unlimited shapes right ?​​​​​​​​​​​​​​​​​​​​​​​​​​​​

Hey,in case the title isn’t clear, the idea is that i have a specific flowchart on a page, i click on a process to view more details about it, and usually id create a new page with the details of that process.Instead, what i want to do is upon clicking on that process (shape), it leads me to the details of the process in the same page but its located far away.Hope that makes sense! 

When trying to export a diagram with an Umlaut (ä, ö, ü, etc. in my case capital ‘Ö’), in the chartname I always got the message ‘Due to the size of this document, it may take some time to generate your file. Please keep this document open until your download is complete’. After waiting some time in front of the open document, a message pops up ‘An error occurred. Failed to download’. Removing the Umlaut from the chartname fixes the issue.It took me about an hour to find the error, a more concise error message would be nice.

I am mapping out a business’ processes. I like the boxes in the BPMN template that have a text field in the box, and two lines to create additional text fields at the top and bottom of the box. I don’t want to use the template as it imports messy dummy flows, how do I find that same shape in the start from scratch blank chart?

Whenever I create a visual activity and then submit a response, I get the error “We couldn't save your changes. Check your connection or try troubleshooting the issue.” Advice elsewhere on the forum us to try an incognito window or changing network. Neither have helped me, I’m afraid. It keeps happening, on both new (blank) documents and existing ones that worked fine previously. My Javascript console report is below. Is there anything I can do to make this feature work?Thanks!Rob Failed to load resource: the server responded with a status of 404 (Not Found)Understand this errorgravatar.com/avatar/689b16e5bfe8106c67454f8c70e0a8b0a2e7d6472b3fa118244ba13333a4e18c?jL=32&d=404:1  Failed to load resource: the server responded with a status of 404 (Not Found)Understand this errordocuments.lucid.app/documents/f907db95-0a16-45df-b8e5-df52afad1eb5/attributes/embedded:1  Failed to load resource: the server responded with a status of 404 (Not Found)Understand this errorusers.lucid.app/account

I am creating Business Process maps and although started with the BPMN Process Flow Example template, I am only seeing a very limited number of symbols under Shapes. How do I grab the full set of these symbols ?

I often find that i will map out a process and then need to add something in further up - and so have to move everything down - which you cant do at once if the steps are across different swimlanes - and so this can sometimes take ages.am i missing a trick here please?

Can’t seem to find in the gallery these Lucid-made templates for my ppc process https://www.lucidchart.com/blog/how-to-simplify-your-ppc-processes-with-lucidchart

For the first half of my business process map, I have a set of tasks that either lane can perform. How do I make that clear in my LucidChart swimlane map? I thought about color coding or simply duplicating the tasks in both lanes. Duplicating makes it look quite complicated, i.e. many more steps when it actually isn’t.

I am relatively new to LucidSpark and Chart and have a question about converting a group of sticky notes that make up a process flow into an actual flowchart. I have tried to use the collaborative AI, but cannot get it to work. Is there anyway to do this currently?

Hello Lucid Community,I am working on creating process levels where the process maps will be broken down between Level 1 - 3. Level 1 would be a high-level process where it will just provide an overview of the workflow. Level 2 would dig deeper into the process steps that shows how inputs are getting converted to outputs. Level 3 will show the process at a transactional level. It is similar to Level 1 being the forest, level 2 being the trees, and level 3 being the roots. I am wondering if you could provide any recommendations on how to best use Lucid for such a project. Could you please provide any insights or resources on how Lucid can help with that? I have been using layering to attach different processes with action buttons to toggle between different transactions.Looking forward to your response,Thank you

I have a container object. I put another container object inside of it. I put other shapes inside these containers. Each container is magnetized.I click the parent container to select it. I do cmd-c to copy it. I move my mouse pointer to where I want to paste it, hit cmd-v. only the parent container is pasted. nothing inside is pasted. I searched the docs and the community forums, but found nothing on this.

I am writing about a second, paid account that I no longer have access to that email address used in the setup.  I would like to either reset the password or merge that account into my mattbrobeck@yahoo.com. thanks in advance.  the paid account is matt.brobeck@yahoo.com

Let’s talk Data Linking! You can create powerful, data-driven visualizations by importing data sets from Google Sheets, Excel spreadsheets, and CSV files. But what about the updates you make to your data set? No worries! You can use the Refresh or Replace Dataset feature. Both of these options can be found by clicking the Manage Data icon located in the top-right corner of the Data panel in Lucidchart.🔄 Refresh Dataset (Google Sheets only): By default, your spreadsheet will automatically sync to Lucidchart every 30 seconds. You can also pull updates manually by clicking Refresh Dataset. To adjust your refresh settings, you can select Manage Refresh to choose your desired refresh frequency. ⤴️ Replace Dataset (all data sets): Updates to an Excel spreadsheet or CSV will not automatically be synced to Lucidchart, but you can easily replace your data set with an updated one to keep your diagram up to date by clicking Replace Dataset.If you’re not on an Enterprise Plan, have no fear! You c

I have input four different activities for my team to use. Three of the four I did not need to edit. The fourth “Single slider activity” I have edited to fit my teams needs. However, I am unable to save changes, and appear to be stuck in the editing activity. What am I missing here?  

Hi there,I have created several Lucidchart documents in the past 3 months. Today I was unable to find any of those documents after I logged in. I have a license from my company, and the license is in good standing. What could have gone wrong?Thanks,Richard