Product Questions

Currently we are operating in an another Business Management tool and we would want to migrate all processes flows into Lucidchart. question is what data format can Lucidchart import? thx

Is there a keyboard shortcut to "Add Note" on a shape? I like to add notes to shapes when creating Mind Maps.

Hello all is it possible to export the documents from our Lucidchart account as one big ZIP-File with Visios in it or else? I want to make an import into our local Confluence platform because the data should be stored inhouse. I've tried it with the backup service but this isn't compatible with confluence. It is possible to export the charts once in Visio format. But we have more than 200 documents in the account and I don't want to annoy my colleagues :-) Perhaps do you know a batch method or anything else for my problem... Greetings Michael  

I'm just trying to set up an integration of Lucid Charts with my google drive.   It has detected that I have a different email address on my google drive from the one I use with LucidChart and it is telling me (REQUIRING ME??) to resolve them.  I don't want to.  To have a google drive account one is forced to open a gmail account but I don't use it at all and I don't want my Lucid emails to go there.  It seems that the installation of Lucid's google-integration app is being held up because of this.  Please advise! ==JLB

HI    I am using a Daily Schedule Template but the time starts at 1pm I want to alter the times so the day starts at 06:00 am how do I do it. ( everything I can see to try is not working ) 

I am trying to create a company chart which contains 4 partners 4 managers 2 seniors and 6 staffs. All managers are required to reported to all partners all seniors are required to reported to all managers etc. How can I link the diagram so that it will show the correct relationship? 

I have shared a folder and another member of my team has access to the documents inside.  When they go to move a document into the shared folder they get an error stating they could not move the folder.   Can we have multiple people move items to a specific shared folder or do we need to create some kind of special "Team" folder?

Do you have a public status page?

What can I do?

On my Documents dashboard I have 5 charts including a new one that I created last week (Dec 18 Accountability).  The Dec 18 Accountability that I'm trying to open has a blank box on the dashboard.  If I hover the box my chart shows up if I open the chart it is not there (I just see the blank drawing box).  Any ideas?

We have been using Cacoo for several years and are contemplating a move to Lucidcharts. What we are trying to determine is how much effort will be required and what the process would be to migrate our existing charts over. Anyone ever do this? Have suggestions? Thanks

Hi Is it possible to select just a few individual objects in Lucidchart and export or copy-paste them into Powerpoint so that they also appear as individual objects in Powerpoint? I find that upon copy pasting objects from Lucidchart parts of nearby objects (e.g. lines leading to/from the object) will also be copied along   Thanks Morten  

Dear support team  I have a modest and simple question which I nonetheless can't solve since weeks on my own:  I want different symbols to have different colours.  For example the squares I want to be yellow the  hexagons I want to be blue and so on (as seen in the screenshot). In the whole document.  It does not workout with the option "set rules".    Best regards Violetta

Hi i am very new here and just found the chart below and interested in using lucidchart. I am wondering how I can start up making a chart like below; I searched template gallery but unable to find it and guessing I may be started in the wrong place. Does anybody know how to create like the chart below?   https://d2slcw3kip6qmk.cloudfront.net/marketing/blog/2018Q3/project-dashboard/project-health-and-progress-dashboard.png   

I have prepared some flow charts for a client without Visio.  I have sent the charts to them as pdfs but they would like to be able to amend them etc in the future when I am no longer working with them.  Is there any way they can open them in Publisher?  Are there any other options for them to be able to amend the charts in the future? Thanks Helen

I imported an AWS network diagram. When I try to print it it prints all the components and diagrams on one page even though I see "page seperators" in my diagram. How do I get it to print on multiple pages (based on the "page seperators")?

Hi when I try change my email on my account I get a notification that it is already in use but this is not the case. Please assist. Thanks

Will be possible to add MI markers to depict multi-instance?

Hello!  Is there a way to quickly add chairs (i.e. not manually) to the round tables in the floor plan section? I need 60" round tables with 10 chairs per table for my floorplan.    Thanks!  

How can I transfer all of my documents into a new accuont? I was working on my offices account and now I want one of my own. 

I just joined and upon my first login I was prompted with an introductory series of questions to customize my interface.  I entered the wrong choices e.g. I am mostly not a teacher.  Is there a way to reset it so I can re-enter those questions? Or is there some way to re-answer those questions once I am logged in?   

Hi There - I am hoping to use customer testimonials in a Lucidchart. I had the idea of a series of speech balloons for quotes which I assumed was a shape in the Lucidchart Library. But I'm not seeing. I know I could work around but a simple bubble with ability to put text into would be ideal. thanksChris

How do I control where my Lucidchart backups go? Currently they all go into the root folder of my Google Drive which makes navigating it pretty cumbersome with a whole bunch of files that are irrelevant at the top of the screen. How to get rid of them or move them somewhere else?

Hi  The steps to reproduce the problem:Edit a page in Confluence Add LucidChart macro Draw whatever is needed Press File->Save in LucidChart Close the tab without pressing "Back to Confluence" Now the page has a json attachment of lucidchart but it cannot be used anymore... Need to create the chart again...   How can we do it?Thanks Shira 

 When working with rectangles want to see pixel dimensions not inches. How can I set that?