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Stephan R
March 2, 2020

License not working entirely

  • March 2, 2020
  • 1 reply
  • 15 views

Hello - I have the complete license but I'm not able to use all templates I only have availability to use 80 the same as in the free version. Regards

    Comments

    Tate S
    Lucid support team
    March 5, 2020

    Hi Stephan

    Thanks for posting in the community. If you recently upgraded I would recommend logging in using a private or incognito window as this can sometimes be a browser related issue. If that resolves the issue I'd recommend clearing your cache and cookies. After that you should be able to use a normal browser window. If that doesn't work could you please reach out via support@lucidchart.com so we can take a closer look at what's going on?