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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,525 Topics
  • 13,253 Replies
5525 Topics
Luigi Iacobellis
Luigi Iacobellis
posted in Product Questions
Line Angle

Hello I wanted to know if there is a way to adjust the "angle of the line" via a properties setting. I am trying to draw a simple line in a flow chart but the line is not 90 degrees. There is a little bump as seen below. Suggestions?  

132
Luigi Iacobellis
7 years ago
mike.mason@co2.org
mike.mason@co2.org
asked in Product Questions
Where are files saved in Lucidchart?

I am completely confused.  I am trialling Lucid Chart having moved the company to Macs and discovered Visio doesn't exist. But I can't work out where LucidChart saves files!   Does it only work over the web?  Much of our lives are spent in Africa or on aeroplanes - or even in an office in the UK where the internet is very flakey. Could you tell me please where the files are how I back them up and where I should have looked to find this information.  

1242
mike.mason@co2.org
7 years ago
keiichi.yamada@gmail.com Y
keiichi.yamada@gmail.com Y
posted in Product Questions
Cannot create relation between entities

02
keiichi.yamada@gmail.com Y
7 years ago
Alan W102
Alan W102
posted in Product Questions
Selecting and Moving Linked Text from Imported Visio

Hello I imported a Visio diagram into LucidChart and I'm trying to re-arrange text that is linked to my objects. Below is an example of a router object that I working with that has a text box tied to it.   In Visio there is a Move Text button that allows me to focus on the text box and move/rotate it around the object without breaking the link but I don't see anything like this is LucidChart. I can double-click the text to edit it but can't grab it and put it on the right side of the object for instance if I wanted to. Can someone please explain if this is possible and if so how to complete this operation?  Thank you!

31
Sara M102
7 years ago
Sara M101
Sara M101
posted in Product Questions
Shapes disappearing after export

My flowchart has several rectangle shapes in the background to group different sections of the chart but when I export the chart as a PDF those rectangles disappear! Can you help me export this chart so that the exported image actually looks like the chart I've created?

81
Suzannah M
7 years ago
Mike T103
Mike T103
asked in Product Questions
How do I remove drop-shadows from text?

How do I remove drop-shadows from text?

1811
Kristy
7 years ago
James S103
James S103
asked in Product Questions
Export Lucidchart document with comments

Hello Has anyone found a way to export a chart in order to print it with the comments exposed? Thanks in advance.

181
Kristy
7 years ago
Jacob B101
Jacob B101
posted in Product Questions
Dynamic Presentations

HelloI wanted to know if your charts can be used for a dynamic presentation. For example having the ability to scroll over or click on a process shape to pop up additional text links or images. If so (1) what is the process build a flowchart with dynamic capabilities and (2) Can the chart be exported/downloaded while still being able to use these integrations? Thanks

21
Suzannah M
7 years ago
Bernard P
Bernard P
posted in Product Questions
Shape Options has changed (?)

I am creating a Mind Map and wish to change the colors of objects I create via"Shape Options" as it was located in the right side tool bar in your prior product version.  My toolbar on the right side no longer has a "Star" which triggered the "Shape Options" feature and I cannot find "Shape Options" now on any tool bar- all I have is a "Beta Shape Options" that does not allow me to make changes I could make in the prior product version.

13
Suzannah M
7 years ago
Steve P102
Steve P102
asked in Product Questions
I can't find my old files after my Lucid subscription expired

 I had an account for a year (I think) and then it expired. Recently I renewed my license under the same name. Is there any way I can retrieve my old files?

61
Kristy
7 years ago
Nathan101
Nathan101
posted in Product Questions
Confluence Plugin - What is the URL the plugin calls out to?

I have an on-premise confluence instance on which I've installed the Lucidchart plugin (not the on-premise Lucidchart plugin). We restrict outbound internet access from the server which results in this error: "The Lucidchart plugin was not able to communicate to the Lucidchart servers. Your Confluence server is most likely on a network that does not allow outgoing traffic on port 443. To use the Lucidchart plugin your network administrator will need to allow outgoing traffic over SSL on port 443. If you are not able to resolve the issue by updating your network configuration please contact support@lucidchart.com for additional help." Can anyone tell me what the URL/IP Address is that the plugin is trying to call out to?

41
A
7 years ago
Jan102
Jan102
posted in Product Questions
Need to generate an inclined arrow

Hi there  Is it somehow possible to create an arrow like the one below rather than just a straight line which doesnt allow to be curved? Thanks Jan   Right now I have tried but havent been able to. 

31
A
7 years ago
Nora M
Nora M
posted in Product Questions
Embed a shape from one page into another page

I am considering your software for a new development team and have started a project site map model for the team to use as a test. The first page has a block that represents a product line. I would like the block on the first page to be embedded on the second page. That is if a change is made to the block in the first page the change would be reflected in the embedded block in the second page. Is that possible?

23
Sara M102
7 years ago
Eileen
Eileen
asked in Product Questions
Where is the undo button in Lucid?

What am I missing here... where is the undo function?

211
Kristy
7 years ago
John C104
John C104
posted in Product Questions
How can I add a folder to the top level of our folder structure?

How can I add a folder to the top level of our folder structure?

01
Suzannah M
7 years ago
Jaco-Ben V
Jaco-Ben V
posted in Product Questions
If I purchase a subscription in app does that give access to web?

Hi I would like to verify that if I purchase a subscription package on the iOS app that I will then also have the same functionality on the web app or any other device or app that I log into. Or is the subscription that I buy for the app only applicable for the app and device on which I buy it? Please advise as I am finding this a bit confusing

11
Sara M102
7 years ago
Errol B
Errol B
posted in Product Questions
Do I have to pay extra for iOS apps if I am a Pro subscriber?

Do I have to pay extra for iOS apps if I am a Pro Subscriber?

11
Sara M102
7 years ago
Pierre D
Pierre D
asked in Product Questions
Can I resize multiple objects at once in Lucidchart?

Can I resize multiple objects at once?

1755
A
7 years ago
Daniel K103
Daniel K103Lucidite
asked in Product Questions
Show or Hide Rulers, change units on canvas in Lucidchart

How do I show  or hide rulers? Additionally how do I change the units?

331
A
7 years ago
Vanessa K101
Vanessa K101
posted in Product Questions
Select different screen resolutions

Hi there I am just starting with lucidchart and wanted to build my first wireframe for a webpage. Is it possible to select a certain screen resolution? Thanks for your help.  V.

11
Kristy
7 years ago
Kristy
KristyLucidite
posted in Product Questions
Import Tips

Compatibility with Visio is something we take very seriously. The team has done a lot of work over the last few years to make these imports/exports as high fidelity as possible. Unfortunately compatibility between two applications is rarely perfect and there will likely always be a small percentage of the millions of imports/exports which have some issues. To that end we are continuing to invest thousands of hours this year and plan to make many ongoing improvements!   Check out these suggestions to ensure that your upload is successful:   File size If the import process takes longer than a few minutes your file might be too large (>40 MB) and you’ll need to modify it. You can try: Compressing user images: Typically files are too large due to large user images placed inside the diagram. You can resolve this issue by optimizing the images to 72 dpi and ~1000 pixels on the long side. Dividing the document: If your file has multiple pages try re-saving it to multiple files t

50
Kristy
7 years ago
Tomasz K
Tomasz K
posted in Product Questions
Imported Stencil Search

Hello  I'm trying to import these visio stencils https://www.juniper.net/us/en/products-services/icons-stencils/ (MX or QFX in particular). Once imported I can't seem to find a way to actually search for the by name. The icons are very small and without the name there is no way to know what you are copying without trying all 90+ icons. Is there a way to search the part number of the imported visio stencil? Looks like the part number and product number are imported within the shape's data but can't seem to find a way to search for it. Thanks TK

81
Sara M102
7 years ago
Kim M
Kim M
posted in Product Questions
Importing visio chart into existing lucid chart diagram

Is there a way to import a visio chart into an existing lucid chart diagram in order to use a standard template (company logo etc)?  When I import visio it creates a new lucid chart diagram.

21
A
7 years ago
Kimberly H
Kimberly H
posted in Product Questions
How to draw data couples

I am drawing a programming structure chart and the layout is similar to an org chart. I now need to add my data couples and can't seem to find the symbols. Any ideas?

11
Sara M102
7 years ago
David B107
David B107
asked in Product Questions
Maximum Lucidchart Page Size

I need to make a design that will be printed on a 48" X 96" signboard. The page size for LucidChart seems to cap out at 62.5" both horizontally and vertically. Is there a work around for this? I would like to work in a 1:1 scale.

191
Sara M102
7 years ago
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