Hi Carrie

Thanks for reaching out on the community. The Org Charts article from the Lucidchart Help Center can provide you with more information about designing and importing org charts.

Please note that formatting issues are usually due to issues with the way that the uploaded CSV is formatted. If you are experiencing formatting issues please double check that:

• If you are using names: The first and last names of your employees must be in the same column. Also note that for your org chart to be properly formatted every person that appears as a manager/supervisor must also appear as an employee.


• If you are using Employee ID: Employee ID numbers need to be unique and no other employee can have the same number. Reporting ID numbers can have duplicates but there cannot be multiple people not reporting to anyone for the import to work neatly.

If this does not resolve your issue please reach out to us here with a screenshot of the issue and the file you are trying to import. Hope this helps!