Product Questions

Buenas noches  yo uso este aplicativo para elaborar trabajos de la universidad y en este momento no me puedo permitir mas gastos en el pago de software estoy elaborando un diagrama que necesito entregar urgente este fin de semana y el aplicativo me dice que no se puede guardar porque me debo actualizar a Lucidchart Pro esto creo que es porque excedí el espacio de almacenamiento estoy tratando de liberar espacio he eliminado varios archivos y el indicador de espacio usado no cambia. Que puedo hacer para liberar espacio no puedo pagar esa actualización a Pro... Quedo super al pendiente de su respuesta necesito urgente entregar el trabajo de la universidad.      

How do you reduce the width of one swimlane?  thanks

Hello I have a 1 column table to list field values.  It seems like I'm not able to move multiple table cell values in any way.  E.G. if I ctrl click or shift click on multiple cells (rows for single column table) and then try to cut and paste higher up it only moves the last cell value that was highlighted.     I'd like to be able to move rows around easily is this not possible?

The standard shortcut for "Find Next" (at least on Mac) is "Cmd+G". Is there a different shortcut in LucidChart or must the arrow be clicked in the "Find & Replace" window?

I have a LucidChart diagram in embedded in PowerPoint 365 using the add-in the docuemnt scrolls file in design more but when I enter slideshow I can no longer scroll the diagram (either by dragging directly on the canvas or using the scroll bars). This worked until recently. Any idea how I can get round this ? Many thanks

How to add points and delete point in Flex polygon ?

I want to create an org chart that is completely private. Is there a way to do that? Or is everything I create private from everyone else in my org?

Page tabs can be moved along the tab ribbon. With many pages it can be time-consuming to move them to the opposite end. Is it possible to move them by "number" or move them by dragging their name from the "Page List" popup menu?

I have had my team create all of our diagrams using 8.5x11 page size under Page Settings. When I insert them using the Microsoft Word add-on the inserted diagrams are not even close to filling the width of the page. I would at least expect the diagrams to be from margin to margin. This was one of the first complaints that my client had when reviewing my document. Is there a setting that I need to change to make the diagrams properly fit the page? Update: This problem occurs when exporting to a PDF as well. If I export as "Crop to content" it looks perfect on-screen but in the PDF it is not full page width and it is skewed to the right with a lot of white-space on the left. If I use the PDF exports "Set Page Size" option no matter what page size I choose the diagram has a lot of white space on both sides. For 8.5x11 it appears to be 1 1/2 inches on each side. So there are 3 inches of waisted space.

I've created a "custom shape" from a group of shapes (used as a Key). When dragged to the "Shapes Library" only one shape in the group appears in the preview making it hard to identify. Is this a known bug? custom shape group: As previewed in Shape library:Also it would be helpful to have the option of viewing shapes by "Name" in addition to thumbnail.

Bonjour  Lorsque j'ajoute un utilisateur pour qu'il puisse consulter les processus que j'ai créé via admin-->utilisateurs. l'utilisateur en question rencontre des difficultés de connexion ci-dessous les détails. Il reçoit un mail d'authentification qui le renvoi vers le site Lucidchart ensuite en lui demande d'insérer  un mail et un mot de passe alors que c'est un nouveau utilisateur c'est à dire qu'il ne possède pas de mot de passe. Plusieurs utilisateurs rencontrent ce problème malheureusement et pour contourner ça ils cliquent sur mot de passe oublié.   Je vous remercie pour votre retour.  

When I add connection lines to a "Decision" shape in Lucidchart, it automatically adds "Yes" or "No" to the line. That's great! What I'd like to do is change the default size and style of this text. I've been using "Copy/Paste Style" to update the text but this is tedious. How do I just change the default?

I have a list of servers in an outline in MS Word.  The list is in outline format: Server level 1 IP address Level 2 notable resources/OS level 3.  Is there a way to import this outline into Lucidchart?  I was hoping to use SmartContainers and did not want to retype everything.

I spent a few hours on putting a draft together last night and this morning the file says over 600kb however when i open it its empty.

I have a complex diagram that I want to view a certain section as large as possible so I want a fine zoom.  The zoom control is too coarse to allow this so the section either goes off-screen or not zoomed enough to where I get too much other parts showing.  How can I control the zoom precisely?

I have spent a good deal of time formatting (shapes colors text etc) my org chart. But when I import updated data (org chart changes often) I lose all formatting. I do not want to have to go back in and make major changes when the data is updated. I have conditional formatting set up which helps but still leaves me having to make some modifications. Is there a way to keep all formatting when importing updated data? If not does having linked data vs. imported data solve this issue?

How to configure the integration?How to update a chart when refreshing a page in Confluence?The author of the page does not have the ability to update the chart in the editor.

What are the advantages/disadvantage to this option: Visio import: Convert to Lucidchart shapes (beta)   Thanks.

Is there a way to entirely remove fonts that I have uploaded? 

How do I remove/delete a generated entity relationship "shape" from my shapes library?

soy estudiante y necesito obtener una gratuidad para facilitar mis estudios ya ingreso con el correo institucional pero me cobran al hacerlo y tiene un limite por cada trazo que se realice.

Hello   I was wondering if there was a way for me to know whether a connector (line) from a container is not properly connected to another container. Visually they look like they're connected but if I were to move the container that it is connected to it would reveal that it wasn't actually properly connected.  I was thinking maybe some sort of conditional formatting but i couldn't figure it out. Any help would be appreciated

Hi If I share a document on a website how can I make sure: a) the document/diagram is responsive on a mobile device?I tried to embed iframes with  width: 960px; height: 720px; but it looks very large on the mobile. b) I am using hotspots in the documents to toggle layers.On the mobile nothing happens when I touch the hotspot-area.Also tried to download the Android app but it requires an account which is overkill for a person who just want to study a process really quick one time. Kind regards Patrik

I am trying to make a button toggle a layer. I've created the layer called "New Objective Layer" in the attached image. When I try to add an action specifically link layers to my button (which is on the base level Page layer) the Select Layer dropdown is empty even though created that New Objective Layer (see attached image). Am I missing something here? 

Is it possible to get an overview of all hotspots in one document?