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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,777 Topics
  • 14,357 Replies
5777 Topics
Gavin A
Gavin A
posted in Product Questions
objects in swim lane

Hi For some reason objects i put inside a swimlane are not considered as swimlane content so when i move the swimlane the objects inside don't move with it.  Super annoying and can;t figure out why.  kr Gavin

40
Abby S
Klaus
Klaus
posted in Product Questions
How can Use a copy of a Chart

Hi with confluence integration: How can I use a copy of a Lucidchart in another Confluence page? Best regards Klaus

80
Maison W
Grant B
Grant B
asked in Product Questions
Highlight shapes in Lucidchart

I have a diagram of a complex system which is made up of multiple sub systems. I'd like to be able to highlight those sub systems by greying out the background parts of the system. I can do this in Visio by putting objects in layers and applying a fade out colour to all the layers I don't want to highlight. Layers in Lucidchart don't appear to work that way as they can only be shown or hidden. Is there any other way to do this? Keep in mind some of the elements are reused between systems so I need to be able to focus on those items in each layer. Here is an example of what I mean. Page 1 is the full diagram and page 234 show different views I want to be able to highlight and switch between. (document url redacted for security/privacy)

491
Annika W101
Matt R102
Matt R102
posted in Product Questions
Aging

I have a list of action items for certain products.  I enter the start date.  I would like to insert a formula into the neighboring cell that shows how much time has passed since the task was started.  I will then have a finish date and I would like the Aging to stop counting after an end date is entered and reflect how long it took from start to finish in days.  

10
Micah
Antonio
Antonio
posted in Product Questions
Brace with custom aspect ratio

Hi Is there anyway to get a fully sizable brace shape without any note attached to it (just as in powerpoint)? The only shape I found in the library has a note attached to it and increases in width whenever I increase its length. Many thanks

50
Micah
Jacob R101
Jacob R101
posted in Product Questions
Using Excel Imports

Hi I have about 200 excel records that I would like to use in order to make 200 uml diagrams. The shape for each diagram is essentially the same I just need to use the excel sheet to provide a unique ID and name for the uml for each individual record. I'm having trouble determining the best way to go about this without creating 200 umls on my own. I currently have a lucidchart student account but I'm willing to pay to upgrade if it will assist me with this issue.

130
Jacob R101
Mr A
Mr A
posted in Product Questions
View defaults to grey screen rather than actual flowchart...

Afternoon all   Probably a stupid question clicking on a hyperlinked shape (to a page/tab) takes me to a grey screen on the tab rather than the actual flowcchart- I'm having to zoom out every single time which is quite annoying. Same thing happens if I just click on a tab/page- just shows me the grey canvas rather than focusing on the actual flowchart. How do I fix this pls? Thanks!

390
Abby S
Aimee C
Aimee C
posted in Product Questions
How to add a Process relating a team member's function/role

Hey there! I created a mapping of the different functions/roles within our People Team. There are processes related to each function and I would like to know how I can show these in the diagram as a web link to a page in Confluence that documents how the process needs to be executed. Thanks!

10
Maison W
Klaus
Klaus
posted in Product Questions
Charts with transclusion

Hello community several Confluence pages with LucidCharts are displayed with the Confluence macro "Transclusion" in a superior Confluence page.Unfortunately the LucidCharts are not displayed. Can I fix this via a setting or is this an error?

00
Klaus
N H
N H
asked in Product Questions
Centering your Lucid flowchart on the page after it's created

I've simplified my flow chart so that it eliminated a lot of boxes and lines and the entire thing is now smaller.  How do I center it on the page post-creation?

1270
Micah
Andy C
Andy C
posted in Product Questions
Dynamically Timeline Chart from Google Sheet?

Hi all I have a list of projects with ETA date for project in Google sheet. Can I generate a dynamic timeline chart reflecting on the DATE field? Please advise.   Thanks -Andy

100
Andy C
Damian
Damian
posted in Product Questions
I got a questions about creating a map.

If I create a map. I always see the length of a wall. Is it possible to remove the length of a wall when i am creating one?

00
Abby S
Katie B
Katie B
posted in Product Questions
Stop Fields from Resizing

Is there a way to stop fields in an org chart type document in Lucidchart from resizing if you remove a text line from them?  Every time I do is switches all the boxes from their standard coordinated size to all sorts of sizes.  I then have to go through each one and re-size to match before the document can be sent.

70
Micah
Juan Pablo B
Juan Pablo B
posted in Product Questions
Diamond text

Hi  How do I move the text that goes underneath a diamond in a BPMN2.0 template? thanks

30
Micah
James S102
James S102
posted in Product Questions
Saving the Default Line shape

Hello In my docs the bendy line style is always selected as default. I want to have the elbow one as default. How can I make the elbow line shape the default instead of bendy?   thanks

200
James S102
Anil
Anil
posted in Product Questions
Not able to edit Lucidchart documents shared to me by my Admin.

Not able to edit Lucidchart documents shared to me by my Admin.Please resolve this issue and provide edit permissions ASAP.

80
Micah
Josh
Josh
asked in Product Questions
Text box under custom shape

I uploaded a shape which worked well. Is there a way to set a text box underneath the shape as default so I don't have to continue double clicking to add the text box?

680
Liz G
Lori E
Lori E
posted in Product Questions
Importing a CVS file

When I import a CVS file to rebuild a process chart the chart does not build correctly. I need help figuring out why. I do not want to rebuild!

80
Micah
Cristian P
Cristian P
posted in Product Questions
Document Missing - BTM Login

Hi there I have created my first diagram called BTM Login. I am on a free account and I am aware I am entitled to 3 documents only. I have deleted one of the other drafts and realised my main BTM Login digram went missing. Could you please assist me in retrieving it? Many thanks Cristian

00
Abby S
David103
David103
asked in Product Questions
Layers and Pages Visibility

Hi, I have a  Lucidchart diagram created on one page with multiple layers which have shapes either copied or moved to each layer (some shapes are on multiple layers).If I am working in a layer when I click the Page at the bottom of all of my layers nothing happens. Is is supposed to show my page as it's entirety? Or not? and if it is what did I do wrong?Thanks, David

1303
Micah
Cloud C
Cloud C
posted in Product Questions
Can current account owner assign one more account owner?

Can we have two or more account owners of our Team Plan so that current account owner can assign me as the secondary account owner?

60
Cloud C
Thomas F
Thomas F
posted in Product Questions
Diagram linking nodes containing rich-text and embedded images

Hi I'm wish to combine nodes like in a flowchart or mindmap whereby each node contains a mix of rich-text and images. Is this possible? Perfect would be if a node would have a title separate from the content and could be collapsed to show only the title.  Can I do this with Lucidchart ?

00
Maison W
Todd A101
Todd A101
posted in Product Questions
Adjusting angle of images

Greetings is there a way to adjust the angle of an image within Lucidchart? My first example show's what we are doing in Visio the second example is what we are attempting with Lucidchart via the shape options.   Lucidchart Thanks for your timeTodd

30
Micah
Jan101
Jan101
posted in Product Questions
Where are the themplates for Gantt charts?

Hi I want to make a GANTT chart and I thought of using Lucid chart but cannot find a template for it. I searched for GANTT charts on Google and found an article: https://www.lucidchart.com/pages/nl/voorbeelden/gantt-chart-maken. So this used to be part of the template library. Where is it now?  We have a team account by the way. Regards Jan Hemmers

10
Flavia D
John K101
John K101
posted in Product Questions
Default Template

Is there a way to set a "default" template>? So when you click "New > From Template" it defaults to starting from pre-selected template? 

10
Eric R
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