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Sami H
Lucid support team
January 19, 2022

Individual docs not loading/opening

  • January 19, 2022
  • 2 replies
  • 70 views

Hello

When trying to open one of my documents I receive this error.


The home page of my account loads without a problem just not actual documents! Do you think you could help me with this?

    Comments

    Micah
    Lucid community team
    January 19, 2022

    Hello Sami thanks for posting in the Community!

    Can you try opening your account in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network? Sometimes account performance issues can be related to your internet security/speed or browser issues and these steps will help us eliminate that possibility. If that does not help please send a screenshot of the associated Javascript Console output when your documents don't load. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).

    Thanks in advance for your help and patience.

     

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    Sami H
    Sami HAuthor
    Lucid support team
    January 19, 2022
    Incognito works! Thanks!