Can't change email | That domain has been locked down by the account administrator

Forum|Forum|4 years ago
January 25, 2022
1 reply
111 views

Hello team.

I have an individual plan. Today I tried to change the user email but I am receiving this message:

Please let me know how to proceed. Thank you in advance.

Lucid support team

Hi Manfred! Thanks for posting in the community. This is occurring because the organization associated with your domain already has an Enterprise account with Lucid. They have enabled domain control to ensure all Lucidchart users in the company are associated with a single account. If you would like to join your organization's account I recommend reaching out to your internal IT team. If you believe this may be a mistake please submit a support ticket here.

Create an account in the community

Log in to the community