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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,901 Topics
  • 14,906 Replies
5900 Topics
Hardeep S
Hardeep S
posted in Product Questions
Salesforce Integration for data model import

Hi How do I connect Lucidchart to Salesforce Non-Prod (Sandbox) environment to import data model? By default it is connecting to the production instance. Access to production is always restricted for these sort of tasks. Thanks Hardeep  

190
Adam Y
Adrian U
Adrian U
posted in Product Questions
Account Consolidation

Hi there  I have three personal accounts with you one with my own email and two with two previous company emails. I';d like to consolidate them into one account and also make sure that my subscription is allocated to my personal email.  Many thanks Adrian

50
Micah
William M101
William M101
posted in Product Questions
Amending wall thickness

Can you please add the function of amending the thickness of a wall segment?   Cheers   W

50
Nico S
William M101
William M101
posted in Product Questions
Export with Grid showing

Can you please add the function of printing or exporting with the background Grid showing. This would be incredibly helpful.  Cheers

50
Emma D
Karthick J
Karthick J
posted in Product Questions
Lucid Chart integration with confluence issue

We have upgraded the Confluence version to 7.4.6 ( Datacenter setup). Post that we lost connectivity to LucidChart. While inserting a lucid chart image we are getting a below error. Error : Please adjust firewall : Lucidchart Plugin https://lucid.app is unreachable from your confluence server host.

160
Eric R
Brock A
Brock A
posted in Product Questions
Pages are not centered in presentation mode

The pages in my project are all one custom size... When i go into presenter mode they are not centered and rather just around to different areas of my screen. Please help! 

90
Emma D
Paul G102
Paul G102
asked in Product Questions
Data Warehouse process diagram in Lucidchart

Hi We have a data warehouse that gets its data from a variety of sources Website google analytics Airtable zendesk and ecommerce (wooCommerce) For some of the data we use Stich data We have ER diagrams already done What would be the best type of diagram for an overview of the process or data pipelines. I only want to create an overview for this such as the DB with the connection routes from websites ecommerce sites Airtable ect I ask as its not really a flow diagram well at least I dont think that is the correct diagram Any ideas for a template? Many thanks in advance

471
Shanna H
Etienne S
Etienne S
posted in Product Questions
SVG from Inkscape

Hi there I've juste edited a form in Inkscape... when trying to import ever from the import method or the insert method my SVG form is either cropped or modified. Is there a special SVG format to use when exporting from Inkscape ? Thanks a lot   Etienne

50
Tate S
Dan T
Dan T
posted in Product Questions
Is it possible to keep the same font when adding rows in an entity shape

When I add rows in an entity shape the font is different than those existing rows which doesn't look good. I have to change new rows one by one. Is there a way to make new row the same font as the existing one above or below it? Also any way to select multiple rows to change appearance together? It's time-consuming to change one row at a time.

20
Tate S
Cecile S
Cecile S
asked in Product Questions
Exporting shapes from Lucidchart for editing in other tool

Hi am I correct in understanding that LucidChart does not allow the export of shapes in other software for editing and only exports a whole diagramme as read-only? I'd like to export an org chart in ppt doc or xls. It's pretty limiting.

301
Emma D
Nathan N
Nathan N
asked in Product Questions
Move a Lucidchart document to a shared folder in Lucid

I cannot move a document to a shared Lucid folder.  How do I do this?

5486
Emma D
Lee M101
Lee M101
posted in Product Questions
Sharing a document

When I share a document with a specific employee how can I be sure they only have access to that document? The information on sharing states "Note: When you share a folder with collaborators you will give them access to every document within that folder." I shared a document with one employee and a second document with another employee. I want to ensure those employees only see the document which I specifically shared with them

50
Lee M101
Caitlin W
Caitlin W
asked in Product Questions
What are the requirements for SVG imports in Lucidchart?

We had a designer create an icon set - I specifically requested that they be SVG so that I could use them to create a custom library in LucidChart.  Unfortunately once imported many of the SVGs are mangled or distorted in some way.  Looking at the source code it seems that the "problematic" SVGs have some sort of fancy element in them - like a <rect> or <clipPath>. (Those aren't really "fancy." Those are very standard.) I can't ask our designer to start using LucidChart as a vector design tool - because it simply isn't one and asking that would be unfair.   I can however perhaps ask for some sort of SVG standardization or conversion that will make them compatible with LucidChart. I have searched the knowledge base on this but does LucidChart have a guide to their SVG requirements?   As an example here is an icon before and after import: Here is the "before" SVG: <svg width="48" height="48" viewBox="0 0 48 48" fill="none" xmlns="http://www.w3.org/2000

1930
Caitlin W
Ali H
Ali H
posted in Product Questions
Diagram Changes Propagate Through MS Sharepoint?

Hi I have been using Lucid Charts to create my network diagrams. I then save my diagrams in various SharePoint locations. Is it possible for me to update a Lucidchart diagram then all the SharePoint places where I have the diagram saved automatically update with the changes I made to the original diagram? Is this possible?

20
Clara H
Christian P
Christian P
asked in Product Questions
How to disable auto arrange with site maps in Lucidchart

Hi Is there a way to disable the auto arrange feature with Site Maps as it changes my layouts and connection points everything I move an item around or add an item. I need my specific layouts untouched. Very frustrating to work with. Thanks

482
Anthony B104
Jon L102
Jon L102
posted in Product Questions
Are icons licensed for reproduction/print?

I bought a lucid chart license so I could make diagrams for a book. I've used some of the built in icons such as those for AWS in some of my diagrams but my publisher is concerned over the potential licensing issues. I would expect that such things would be negotiated by lucid chart before being offered in a paid product but I need to hear it from the horse's mouth. Can lucid chart confirm?

230
Eric R
Jovic B
Jovic B
posted in Product Questions
Does LucidChart support input box or dropdown list to easily set conditional formatting?

Hi  Does LucidChart support input box or dropdown list to easily set conditional formatting? My intention is to make the conditional formatting function visible similar to how we make and use interactive buttons. I would like to key in a text value or choose a text value from a dropdown list and then display the output on a shape or display all shapes/objects that satisfy the condition. Thank you.

1180
Jovic B
Larry G
Larry G
posted in Product Questions
Can a document that is in a shared folder I created be deleted by someone else?

Saw posts about adding additional documents to a shared folder where permissions are granted to edit and share. However how about deleting documents? Are others able to delete my shared documents?   Best wishes Larry

50
Maison W
Trevor H
Trevor H
posted in Product Questions
Use a Date as the smart container and having it formatted in a date format not a number

I wish to use a date field (modified) as the Start Container title but every time I create the smart container it shows as number. The modified field in the LucidChart dataset looks correct in the data format but when that is displayed as the title of the Smart Container it appears as a number. I am using a Zapier zap to integrate from SmartSheet sheet to a Lucidchart dataset and then using that dataset to create the smart container.   

170
Clara H
Leonard F
Leonard F
posted in Product Questions
Can you distribute objects to a set distance?

Hi there I love the distribute objects feature but was wondering if there is a way to set the space between the objects to a specific distance? For example is there a way to ensure that when I distribute objects that there will be a distance of 2cm between each object? Thanks

110
Ashley C
Hamada A
Hamada A
asked in Product Questions
How can I remove the dot inside every object?

I have noticed recently that every object I need to use it has a dot inside it. I need to know how to remove it.

191
Flavia D
Lani S
Lani S
posted in Product Questions
Bulk Removal of Accounts (2021)

This was the answer from way back 2018. https://lucidchart.zendesk.com/hc/en-us/community/posts/360000835086-Bulk-Removal-of-Accounts Now that it's 2021 is there a way to do this without contacting our account manager?... I hope so!

50
Flavia D
Michael H
Michael H
posted in Product Questions
team account: LC message says: "email invitation was sent" but it apparently never did

My boss sent the incitation for license seat (at least the LC message says so) but never received by a very reliable mail system.      

30
Micah
Mohd Yuhairy Bin M
Mohd Yuhairy Bin M
posted in Product Questions
Genarl Global

Genarl Global

20
Micah
Dan A
Dan A
posted in Product Questions
Adding Text to lines produces a box I cannot seem to edit/reformat

I used an Org chart but when I add a text box it creates this uneditable object!  See snip below I have tried to change the font and size but it seems to use invisible ink. In the end I had to delete the link and then recreate it. I am a new user and am now invested in a growing  Org Chart so would like help. Thanks Dan    

100
Flavia D
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