Product Questions

Would like to be able to generate a report on process step and process data (process time wait time type of waste etc.).  Would also like to be ab le to search and report out on any properties the business is interested in (e.g. Tell me every process step with wait times?  Could you pull every process step that has transportation waste? etc.).

I am using Lucidchart on an M1 pro MacBook using Safari 15.3. I will be working on a network diagram when a portion of the diagram will disappear. The shapes are still there if you click in the right spot if will display the box around them so you could move or adjust size but you can't see them. If I close the document and reopen I can see the missing portion of the diagram again. Has anyone else seen this? Jim

Hi all there has been a change to our keyboard shortcuts in Lucidspark. Ctrl + D (or Cmd + D for Macs) will now duplicate an object instead of downloading the document. To download the new experience will be Ctrl + Shift + D (or Cmd + Shift + D for Macs). Try it out and let us know if you have any questions! 

I'd like to be able to assign a JIRA ticket to an element on a Lucidchart diagram. The issue linking (via web URL) isn't enough. In a diagram I'd like to see "real time" JIRA ticket elements such as the ticket number title and status. This would be similar to how one can embed a ticket (or tickets) into a Confluence page using the "Insert JIRA Issue/Filter" function. This concept would allow me the ability to see a wireframe in Lucidchart and all of its associated tickets (example: global header area is associated with "JIRA-283" with title "Global Header" and status "In Progress") in one glance. 

Hello there I'm trying to create a large network diagram that shows or hides certain elements depending on the zoom level. The only solution I have found so far is to use hotspots and actions to toggle between layers manually by clicking on corresponding shapes. To test this I have implemented two layers to switch between; one showing more detail (like redundancies) and one giving a more extensive overview. It works fine but I'd like to improve upon this by automating the layer selection. What I'm looking for is a way to create a conditional formatting rule (or some other gizmo) that takes the current zoom level as input and adjusts the layer visibility accordingly. Is that possible in lucidchart? Thank you!

If I am in G-Drive and create a LucidChart file (e.g. hit New > More > LucidChart) the file is saved to G-Drive > My Drive > LucidChart. However if I create a LucidChart file from the LucidChart app (e.g. hit New > LucidChart > Blank Document) the file is saved to My Documents. At this point how to I save this file back to G-Drive > My Drive > LucidChart? Do I need to go into G-Drive and recreate the file?

When a LucidChart is exported to Visio and opened in Visio Online the shapes cannot be swapped with other Visio shapes and any radiused corners do not scale properly. I also find the shapes cannot be copied and reused within Visio (they do not transfer to clipboard as expected). Are these known limitation that will be addressed as the export beta is updated? Unfortunately to work with LucidChart we are required to export to Visio to maintain compatibility with older charts.Exporting from Visio to Lucid runs into similar limitations.

I'm trying to determine if Lucid has a way of accommodating something I'm envisioning. If I have a number of shapes on a diagram each with shape data (either externally linked or added directly to the shape).  Is there a way to have a table or panel that shows the shape data attributes of the SELECTED shape? I'm looking to use this specifically in a published "web" view of a diagram where a viewer could click around the diagram to get details of a given shape as a means of a drill-down.  

Background graph style turned solid and can't undo when I select no fill and to show graph lines.

Hi unfortunately I can't edit my chart anymore and I don't now why. Could you please help me with this issue? Best Maxi

Why are locked shapes/objects selectable in Lucidchart?Keeping the left mouse button pressed and dragging a selection box around the objects I want to group together works well but if that selection box happens to slightly go over a locked object once I group the locked object gets grouped along with non-locked ones. Now none of the newly grouped objects move due to that one locked object.I am adamant I am not the only one struggling with this nonsensical app behavior. I don't want to compare Lucidchart to Adobe Photoshop and Illustrator because they are clearly not at all the same products and their purposes are very different yet I'm compelled to do so. In these apps locked objects cannot be moved or selected.  In Lucidchart how about making them unselectable and if you wanted to unlock one such object you just right-click on it - without it becoming selected -

I'm leaving my job and need to send my files to my replacement's account not "share" but transfer.

We tried to link a Google sheet but the original formatting is removed when viewing in LucidChart. Is there a way to retain the Google sheet formatting?

hello there is there any rules and laws agains using the diagrams generated in Lucidchart for scientific publications?  that means if i generate a chart and then include it in my publications do i have to inform you or any limitations? thank you. 1st time user

Are we able to archive a document in Lucid Charts? Like archive it into a folder within lucid charts. 

Hi How can I stop lines from snapping to a text box?  I am creating an x-y graph and am adding a text box on each axis for the quantity.  When I put the text box in proximity of the axis the axis snaps to it very frustrating.  I am pretty sure I am missing a basic feature here and need some help.

Lucidchart was supposed to be great but it turned into a nightmare. A simple right click so I can see all the menu options ALWAYS creates an arrow. So I then have to select the arrow and delete it. it's annoying and making me waste A LOT of time.How can I turn off this disfunctionality please?

Students in my class have been tasked with creating Entity Relationship Diagrams. This comes up as an option for some students selecting Shapes + but not others.   What can I do to correct this? Warm regards Karen

I want to publish a chart to my team but when published the hyperlinks in the document won't work.  This is the case with both the URL and PDF.  I saw someone with a similar question and clicked the link provided in the answer but the link doesn't work. How can I share a PDF with my team and keep the hyperlinks working?

I need to clear space and other posts talked about an image manager that stores photos on lucid chart does lucid spark also have one? I can't find it. Thanks!

Is that possible to create the Org chart with Active Directory

What are the limitations of the free versions in terms of what you can put in a drawing?

I want to make changes to a document without affecting the original. But when I make a copy and begin changing things the old original document still shows up underneath the changed portion (but slightly grayed out). I have no layers turned on it just started doing this worked fine for months  and I can't figure out which setting I need to change.  I even pulled a back up copy and tried another computer same thing It has to be something in the set up .  It makes my new work unreadable. I appreciate any help. Thanks! 

When I click and drag on the dots at either end of a wall it will not allow certain sizes.  It will jump from 13'3 to 13" 10' with nothing in between.  How can I set my wall length at 13'6"?  I tried removing the "snap to" function.  

I have my data in google sheets and it apppears to have synced with Lucid however the data hasn't changed in the chart. I've refreshed and replaced the dataset and still it's not updated. Can someone help?