Skip to main content
hamburger menu
+ Create a topic

Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,598 Topics
  • 13,579 Replies
5598 Topics
R
Retirement Solutions
asked in Product Questions
Looking for someone to hire

Our company has been struggling with a few things in Lucid. Firstly, we want to be able to save our documents to Box. Box is a content cloud where you can save all types of files. When you open them in Box, it automatically opens in the platform the document is being used in ex: Excel, adobe illustrator etc… Every time you edit the document it automatically saves your changes to the file in Box as well. We want to do this with Lucid chart documents so that we don’t get our Lucid chart documents page filled with hundreds of clients sales process maps that we are creating. Instead, we could delete them in Lucid, but save them in Box and be able to edit them at any time.Is this possible? I understand that we can attach Box embedded links in a lucid document but that is not what we are wanting to do. Also- we are trying to find a professional in Lucid charts that can create a new template using features that are used in other templates. We have tried using using people that we found on Fiv

562
M
2 months ago
Łukasz W
Łukasz W
posted in Product Questions
I need to recovery data from my deleted account

Hi few months ago my company decided to stop using lucid from few inside reasons. I was instructed to delete our account which I did. Unfortunately it turned out that there were some diagrams that were important to us. Is there any chance we can get them back?

51
M
2 months ago
Audrey V
Audrey VLucidite
posted in Product Questions
4 ways to improve collaboration with automation in Lucid | Lucid Content Team

Collaboration doesn’t have to be weighed down by manual repetitive or time-consuming tasks. Luckily there are ways to use automation in both Lucidchart and Lucidspark to free up time for more connection deeper thinking and collective problem-solving. 1: Synthesize ideas after a brainstorming session To ensure the best ideas are brought to life you can automatically categorize and sort ideas in Lucidspark using Magic Sort. Magic Sort automatically identifies common themes across ideas in seconds making it a great way to quickly spot trends among large brainstorms.  Plus you can enhance the machine learning used to sort ideas by further refining the categories so that each time you brainstorm ideas they’ll be sorted more accurately than they were before.  2. Build diagrams to communicate complex information  Automation can be a huge time-saver when it comes to building out data-driven diagrams in Lucidchart. By automatically importing data directly from where it lives—whe

661
Ria S
Lucid Legend Level 2
2 months ago
I
IWC
asked in Product Questions
sharing templates to free version

I have a paid version of Lucidchart and want to share a template with a free account.  Can the free account use this template and what is the limit?

141
Humas1985
Lucid Legend Level 4
2 months ago
C
chrisbia
asked in Product Questions
Lucid keeps crashing whenever I cmd + shift click a bubble with a link to VS Code in it

This is reproducible, every time, and every time it completely crashes chrome.

151
Mirko Bubba
2 months ago
C
chrisbia
asked in Product Questions
How do I add a link to a relationship?

I see I can add a link to a shape, but I can do the same with a relationship (lines connecting shapes)?

111
Shantel Gillette
2 months ago
R
Rebecca.F
asked in Product Questions
Cannot create layers

Hello - I have an org chart that I would like to create layers for so that I can “turn off” certain managers to view the org without distraction. Every time I highlight the group to be in a layer, when I right click I cannot see the move option.It’s probably simple to fix, but I am a newbie!

6212
Kelsey Gaag
2 months ago
L
Lisbeth.ron
asked in Product Questions
Excel import to generate ERD diagrams

Hello to all,  i have been using lucidchart for a while, but this is the 1st time i want to import data from an Excel file and NOT and csv, to create an ERD diagram that i can upload to an Database later on.I have done already most of the videos and i cant find the format in how should i put the excel file that Lucidchart can draw automatically the ERD diagram, can someone help me on this? thanks Lisbeth 

772
Amelia W
2 months ago
J
jhannel
asked in Product Questions
Partial maps

Is there a way to only see part of the mind mapping function?   IE if I send part of the function to part of my team, can they see only that part or do they have to see the entire mind map?   Or is there a way to hide part.   Or very quickly just copy part?  Any of these would work.

71
Amelia W
2 months ago
G
Giuseppe
asked in Product Questions
Diagram from markdown code

Hi,I need to generate dinamically web pages from my application, in order to show diagrams.My application is able to generate markdown code and, until now, I obtain the web page and the diagram using mermaid library.For example: my web page contain the following source:<html><head><title>Schemi funzionali - Flow chart </title><script src="https://cdn.jsdelivr.net/npm/mermaid/dist/mermaid.min.js"></script><meta charset="UTF-8"></head><body><div   class='mermaid'>graph TDA -->B</div></body></html>The question is: it'is possible to obtain the same thing using Lucidchart lybraries, without the need to connect to the site https://www.lucidchart.com and make the diagram from scratch? Thanks in advance and best regards

3483
D
2 months ago
C
Caio
asked in Product Questions
I have a premium account, but logged in collaborators have limited shapes.

I have a premium account, last month whenever I shared a diagram to other collaborators, they could edit my diagram without issues no matter how many shapes there was in the diagram. Now whenever they enter my diagram they are bombarded with an annoying no more free shapes available message. They cannot add any more shapes, and they cannot edit anything without this annoying message popping up. Why did you make your platform worse by removing collaboration? The only reason I bought a premium account was so that I could share diagrams to other collaborators. If this is not fixed I will churn.

223
Amelia W
2 months ago
D
DavidL
asked in Product Questions
Images in my Lucidspark board won't load, disappeared

HI,I have a board with a couple hundred photos on it. I just went back to the board and now about half the images are white boxes. They are in the same position and size of the original images. Any idea on getting the pictures back would be much appreciated.

654
Amelia W
2 months ago
Daniel K103
Daniel K103Lucidite
asked in Product Questions
How can I turn Spell Check On or Off and change the spell check language in Lucidchart?

I want to know how to turn the Spell Check on or off. When it’s on, I want to know if I can change it to SpellCheck English or another language. 

1264
J
2 months ago
K
kcrossley
asked in Product Questions
Enable Removal of Rounded Corners on Lines

Using Shape Options > Rounded > 0 px, the corners of shapes can be changed from rounded to sharp.  This feature should be available with lines as well.

201
Geoff G
2 months ago
R
Ron O
asked in Product Questions
Identify a shape source

We have are using a shape in are diagrams which has me a bit puzzled. The shape looks like soand for us, it’s documenting entry into a queue. However, I have no idea where this shape comes from in terms of the source shape repository. It kind of looks like a “predefined process” from the Flowchart shapes, this having a horizontal bar through it. What I can say is the following:The elements “Queue” and “CC_Q” are directly double-clickable and modifiable as normal text It is not a container as the text elements move with the shape overall and are not selectable to move independently of the shape (or even within the shape) It is not a set of shape elements grouped together as double-clicking does not go into a group edit modeHow can I find out what exactly this shape is? It could be a custom shape, but I’m lacking context to determine if it is.

263
Zuzia S
2 months ago
T
Thomas Stumpp
asked in Product Questions
Custom Lucid Cards

This topic (https://community.lucid.co/topic/show?tid=5960&fid=3), aside from the title, doesn’t capture truly what is needed. Problem: Lucid Cards have a predefined schema. Yes, one can link to external sources, and some of the schema comes across. I tried G’Sheets and S’sheets. Both partially work but fall short on refresh capabilities and rich column types (non text). Requirement: However, I’d like a way to change the default schema. For example, I like drop-downs like priority (high, medium, low), feasibility, value, effort, etc. Can this be done within Lucid?  

693
Amelia W
2 months ago
J
jacki
asked in Product Questions
How to Remove Folders within the Salesforce folder in Lucid

How can I remove an account folder within the Salesforce folder? I am unable to delete, rename, duplicate,  or move any of the account folders. The folder was created through pressing the “Lucidchart Folder” option in Salesforce. The newly created account folder got sorted into the salesforce folder and cannot be moved to the trash. How can I fix this?

364
Chloe H
2 months ago
R
rmborden
asked in Product Questions
Selecting Shape by same Shape Type Returns more than the shape Type I'm looking for.

When I select “Select-Shapes with Same Shape Type” it selects both the Circle Shape - called “Monitor”  and the Triangle shape I as designated as “ Virtual Wall” Not sure what I’m doing wrong? Or is this a bug? FYI..these are in the same layer.   

61
Kelsey Gaag
2 months ago
P
pgsouque
asked in Product Questions
Pas de retour a la ligne

Bonjour,L’outil texte “T” ne permet pas de retour a la ligne depuis quelque temps.Auriez vous une solution ?Merci

245
Amelia W
2 months ago
X
X.Upadhyay
asked in Product Questions
Justify font alignment missing

In the text alignment options, only 3 are available: left, right and centre. Please add the justify as well as it helps paragraphs look nicer.

191
Humas1985
Lucid Legend Level 4
2 months ago
P
patrickpereira1988
asked in Product Questions
Missing list option for text?

Hello.There are three symbols for the list options but only two options are provided. There is a checklist/checkbox symbol shown but there is no actual option provided. Is this a bug? Was there a checklist/checkbox option provided in the past but it was removed?Thank you for your time. Bye. 

335
Shantel Gillette
2 months ago
C
clennys
asked in Product Questions
Error message in LucidChart for PowerPoint2016

Hello, one of our users who has the Lucid chart account is trying to add Add-ins in PowerPoint. After adding the add-ins, he is getting the error message below.   

326
Leianne C
2 months ago
A
Adam C
asked in Product Questions
Text is wrapping over itself

I’m having some kind of weird behavior where text just wraps on top of itself. How do I stop this behavior so that it just displays text normally? I can’t imagine this is a feature anyone would actually want, so it seems like a bug? The text on the left should say “E-mail/Slack Notifications”. The text in the sticky is just random typing on the keyboard.  I’ve tried restarting my browser and testing in a copy of the document. It reoccurs in both scenarios. it doesn’t happen if I create a new doc though. I’ve tried messing with font size and making sure it’s set to auto but none of that seems to help either.

244
Leianne C
2 months ago
Dave W
Dave W
asked in Product Questions
How to collapse lefthand tool bar in Lucidchart

please see image.. There are 2 large sidebars taking a significant amount of space.. I'd like to hide them enitrely as I don't use them..  

2117
Kelsey Gaag
2 months ago
Iwona
Iwona
posted in Product Questions
Can Document Status (DRAFT COMPLETE APPROVED etc) be visible in Confluence?

I can integrate the charts into our confluence but it seems that the document status isn't displayed in Confluence. Is there any way of adding the documents status to the lucidchart doc or displaying it in Confluence? It will be super useful to know whether the document we review in Confluence is a draft or has been approved.  Thanks in advance  Iwona

143
Kelsey Gaag
2 months ago
Lucid Software Inc. Supplemental Community Terms

Get Started

Products

Solutions

Resources

Company

Privacy Legal Cookie privacy choices Cookie policy
©   2024  Lucid Software Inc.