Product questions

Hello and Happy New Year.I wanted to ask if there is a file size limit or a limit to the number of shapes on a diagram?  Or if there is a limit to the number of “conditional formatting” rules I can have?I am building a software landscape - it has less “shapes” on than previous diagrams but it does have 185 conditional formatting rules.  It has become very slow.  I even had to move over to Chrome as I’ve read the product was designed to be used on Chrome.  But it is still very very very slow. .Moving the mouse does not move the diagram view and it takes about 30 seconds to catch up.  If I paste a shape from another diagram (edge) I get “page unresponsive”.  Every change I make takes about 30 seconds or more to respond.Google Chrome only has 1 tab open and that is the diagram, and in Task Manager is is using 1.7Gb of Memory.Other diagrams that do not have conditional formatting and double the shapes interact a lot quicker.It’s become unusable so wanted to ask if there is a limit or a sol

Want to create a pie chart in Lucidchart but aren’t sure how? While there isn’t a way to automate this process you can use dynamic shapes to build a pie chart for your data. Dynamic Shapes: The first step to creating a pie chart in Lucidchart is to access the Dynamic Shapes library. For more information on how to do this check out our Dynamic Shapes Help Center article.  Setting up your Pie Chart: Once you have accessed the Dynamic Shapes library you are ready to start building your Pie Chart. Use the following steps to start setting up your chart. 1. Adjust the Grid and Snapping settings to snap to objects and guides. This will make it easier to build your Pie Chart later on. You can find the Grid and Snapping settings in the Document Settings under the File menu. 2. Choose the type of pie chart you want. You can opt for either a progress pie chart or a progress doughnut chart. You can also select the half-sized options for both chart types. Once you've decided drag and drop your

I am trying to change number of inputs on gates from the “Logic Gates” shape group.  My specific example is a NAND gate.  I have read instructions that indicates there should be a property that can be adjusted in the contextual panel.  I am not seeing this in the panel.  Please see below.  Is something needed to be done to enable this option or does it not exist anymore?   

When using a wacom graphics tablet with the draw tool it is not possible to move the board/View with space or rightclick, instead the draw tool creates a line  expected behaviour: when the hand to move shows from pressing space the pen moves the view/boardcurrent behaviour: a line is drawn instead of the view being moved condition: this is only happening with the graphics tablet not with mouse

My account just stopped working 15 mins ago. When I relogged in, all my documents were missing. So it was not the best experience this morning.

I create four charts in one document, each on different sheets. When I tried to export the document,  a message appeared saying the document is too large, followed by a fail operation message. I found in the community that this error has occurred before. A post titled “An error exists on this page (export to PDF fail)” from a month ago mentioned that it was resolved by the developers. 

Is that an option that I’m not seeing? Trying to increase security. 

Hi, im Kinda new into Lucid chart, is it supposed to be bit laggy when working from an Edge Browser?It feels really uncomfortable (e.g. i move my Object with my mouse and it dropps of like 20cm away from the position i really wanted). I came origirnally from Visio.Is that the normal Case? If yes, just tell me, so i can unsubscribe and check for new Software. Thanks and greetings.

Ex: My Org Chart goes from CEO - EVP - SVP - Director - Manager - Staff. I want to collapse SVP so that Director is hiden but still shows Manager and Staff (also auto-reconnect SVP to Manager - Staff). Is there any way to do it?

Generating a diagram in Lucidchart with AI makes it easier than ever to bring your ideas to life. You can even attach an image, TXT, or PDF file to help the AI create even more accurate and detailed diagrams. Here are three key use cases where adding a file can improve your results: Convert hand-drawn sketches into digital diagramsHave a whiteboard sketch or a rough diagram on paper? Uploading an image of your drawing helps AI interpret your structure and translate it into a polished Lucidchart diagram. This is great for brainstorming sessions where you want to quickly digitize ideas. Visualize complex data from reportsIf you're working with a technical document, project report, or system architecture overview, attaching a TXT file or PDF allows AI to pull key entities, relationships, and processes to create a clear, structured visualization. This saves time and ensures nothing important is missed.By attaching supporting files, you provide AI with more context, leading to smarter and m

Hi, despite using only basic forms, I cannot change the shape. I do not get the “change shape form”. What’s my error?  

I have a couple of simple issues for managing my Lucidchart and can't find answers.Is there someone I can contact?  It is probably a 10 minute conversation  

Since yesterday, we've had a problem that renders LucidChart unusable: when you create a text box (for example) and type text containing a space, it becomes impossible to exit the text box. Pressing Esc does nothing. Double-clicking elsewhere creates another text box, but you're still in selection mode, not editing mode.The only solution is to refresh the page... making it impossible to work.This problem has existed since yesterday on all the company computers that use it.

Is there a way to edit the shape size in the Diagram Key? The way my large diagram is scaled and the font size of the text in all of my objects (not just the diagram key), the shapes deserve to be much larger. I need to increase the size of these objects be in scale with the entire diagram but haven't been able to find a solution in my search. 

Hello used lucid AI to create a sequence diagram, but I cannot edit it - change the names, move the arrows around, add new arrows and text, etc.  The AI chatbot says it made it editable for me.  How can I edit a lucid AI generated diagram?  this seems to just be an image, not the individual elements, not very useful IMHO.If the answer is “it’s not possible now”, please tell me when it will be possible.  

Hi, I’m actually working with loads of charts, images and joints and I want to ask how powerful is LucidChart before I purchase the Premium Version. I want to migrate from Draw.io to a more power based canvas. I’m actually working with over 4000 objects and growing and I want it to not be laggy or not lose information caused by over-information.Right now I have imported the XML file from Drawio and it goes well but I want to know if it’s capable to manage much more.I hope for an answer. Thanks you!!

We have an upload data limit to protect our servers and your browser from being overloaded. We recommend going through the below steps in order to reduce the size of your file:Remove columns/rows of data that are not needed Remove extra tabs from the file Filter dataset before importing Remove formatting of cellsThis will allow you to successfully import your data file.

I am trying to move lines in a sequence diagrams up and down.  not able to do it, i need to update the connect on both ends, how can I select one or more lines and quickly move them up and down?  shift, ctrl, etc plus click and drag does not work.    

I require move my diagrams when them are done to the draw.io of the organization where I work.So, when I try to paste them to draw.io it can be readed. I just realized is why the content is magnetized. Then, I tried to unmagnetized but it doesn’t work. The button of magnetize the content is still actived status and the container is still magnetized.I would like unless to be able to unmagnetize the container to paste it on draw.io

I’m trying to have my org chart visually show relationship status with colors, without manually changing colors. For instance: Column in Sheets: “Known Relationship” Picklist of “Yes” or “No” If “Yes,” I want to reflect Green in Lucid Charts, If “No,” reflect read  I looked into this, and is there are “If / Then” statements, but the examples it gave weren’t relevant and I don’t think transferrable to this use case. Thanks. 

My Lucid chart has actions like Notes, images(attached)  and displayed on click of respective icon in the process flow. I cannot see these actions when this is exported to a pdf. Is there a way I can these into exported document? Thanks,Ramya Patil

Loom linkThis is very frustrating. I can't click out of boxes. When I click, you can see the behavior that just happens. I also can't click into new boxes. It just, everything is very broken. I don't know what happened or why this happened.

Conditional formatting is working well for us thus far on a JIRA card’s status (planning, execution, etc.). However, I am now trying to set conditional formatting on a card’s condition (On Track, At Risk, etc.). For status, here is our formula and it works without issue. Here is the same thing for condition and it is not working even though condition is a field the same exact as status. Card details as seen here showing Status and Condition are both pulled in attributes. 

I have tried connecting Claude AI web and desktop to the Lucid MCP and I can’t seem to get it all of the way there.  It looks like I can get through part of the authorization process and the Lucid server responds back to Anthropic, but the final connections never get made. I wonder if anyone else has made it all of the way yet. Is there still more work to do on the Lucid side? According to “Fin”, Claude’s AI help desk: The most common cause is missing callback URLs in your OAuth provider settings. Make sure you've allowlisted both:- https://claude.ai/api/mcp/auth_callback- https://claude.com/api/mcp/auth_callback