I am need of some support. I am currently working on Lucid chart and need to add an additional swim lane but every time I try to add one it freezes and eventually will timeout saying the document is unresponsive.
How can I get this corrected?
Solved
Lucidchart Freezes When Adding New Swimlanes
Best answer by Ambar D
Hi
First, I recommend trying the following steps. Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility.
- Could you try opening your board in a private or incognito window to help us narrow down the potential cause? For help with opening an incognito window, please see this community post.
- Could you also try connecting to a different network or disconnecting from your VPN (if applicable)?
If those don’t resolve the problem, can you please send the following information so I can take a closer look?
- A screenshot of the issue.
- A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).
Thanks in advance for your help and patience!
+11Hi
First, I recommend trying the following steps. Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility.
- Could you try opening your board in a private or incognito window to help us narrow down the potential cause? For help with opening an incognito window, please see this community post.
- Could you also try connecting to a different network or disconnecting from your VPN (if applicable)?
If those don’t resolve the problem, can you please send the following information so I can take a closer look?
- A screenshot of the issue.
- A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).
Thanks in advance for your help and patience!
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