Hi…..can any one help…..when i go into either Lucidspark or chart …..by documents are just scrolling to the left on their own…………..so I can update or work on anything ………...it is really curious as i have never had this before. I have tried to see if its a setting …..but am lost as to how to fix it……...its like Lucid has a mind of its own😂…………… many thanks ……….
Solved
Automatic board scrolling issue in Lucid
+2Best answer by Macca
Many thanks for the advice………...i have now managed to solve ……...I contacted our IT dept too as I was the only one in the team with this issue. They advised to remove/unplug my mouse and to check the scroll button on the mouse ……...it was indeed the scroll butoon on the mouse that was the issue……….after a good clean and re-connection to my laptop ….the automatic scrolling stopped! So for future reference it could be the persons equiment (as in my case) that is the problem and not LUCID 😉😊
+11Hi
Below are some basic troubleshooting steps that I would suggest trying first:
-
Could you try opening your document in a private or incognito window to help us narrow down the potential cause? For help with opening an incognito window, please see this community post.
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Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility.
If those don’t resolve the problem, can you please send the following information so I can take a closer look on my end?
- A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).
- Can you please send a temporary Support PIN for this document? This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article.
Thank you for your help with this information and patience as I look into this further!
+2Many thanks for the advice………...i have now managed to solve ……...I contacted our IT dept too as I was the only one in the team with this issue. They advised to remove/unplug my mouse and to check the scroll button on the mouse ……...it was indeed the scroll butoon on the mouse that was the issue……….after a good clean and re-connection to my laptop ….the automatic scrolling stopped! So for future reference it could be the persons equiment (as in my case) that is the problem and not LUCID 😉😊
+11Hi
Thank you for taking the time to provide an update and providing details on the fix. Please let me know if there is anything else we can do to support your work in Lucid! 🤝🏼
This is exactly the same problem I started having just now and resetting my mouse also fixed the issue. Thanks so much!
+8
I'm happy to hear that this has been resolved! Please don't hesitate to let me know if you have any additional questions.
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