+1I have an org chart where everyone’s photo is uploaded into Lucidchart; however, not all images will load. This was working up until today, when I added 2 new employees to the chart. Whether I’m exporting to PDF or JPG, certain images will no longer appear. I have checked their file size, and they are within the limit. Here is an image to show that the files are uploaded into Lucid.
Can someone assist?
Becca
+1Also, each time I export to PDF, the employee images that get included changes. I cannot determine the cause.
Becca
+8Hi
Could you share a temporary Document Support PIN for this document? This will help me take a closer look at what’s going on. This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Help Center article .
Thanks for your help and patience!
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