+1I have an org chart where everyone’s photo is uploaded into Lucidchart; however, not all images will load. This was working up until today, when I added 2 new employees to the chart. Whether I’m exporting to PDF or JPG, certain images will no longer appear. I have checked their file size, and they are within the limit. Here is an image to show that the files are uploaded into Lucid.
Can someone assist?
Becca
Best answer by Zuzia S
Please note that in the current Lucid document, some employees do not have images, such as this one:
If you are uploading images via URL, they must be from a public location or they won't display properly. If you are using Google Drive links they must be public links. Alternatively, you can upload the images directly to Lucidchart.
Just to make sure that we are on the same page, please review our Export Your Lucid Documents article from the Lucid Help Center. Additionally, please see our Troubleshooting: Export article from the Lucid Help Center for steps to resolve any issues you may be having.
There are a few specific things worth noting when working with exporting your document:
Let me know if you have any additional questions!
+1Also, each time I export to PDF, the employee images that get included changes. I cannot determine the cause.
Becca
+8Hi
Could you share a temporary Document Support PIN for this document? This will help me take a closer look at what’s going on. This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Help Center article .
Thanks for your help and patience!
+8
Please note that in the current Lucid document, some employees do not have images, such as this one:
If you are uploading images via URL, they must be from a public location or they won't display properly. If you are using Google Drive links they must be public links. Alternatively, you can upload the images directly to Lucidchart.
Just to make sure that we are on the same page, please review our Export Your Lucid Documents article from the Lucid Help Center. Additionally, please see our Troubleshooting: Export article from the Lucid Help Center for steps to resolve any issues you may be having.
There are a few specific things worth noting when working with exporting your document:
Let me know if you have any additional questions!
+1Thank you. I wonder if it was a temporary issue because when I just PDF’d it, it did not replicate the issue. Strange!
+8
If you happen to have any additional questions or concerns, please feel free to post in the Community. We’re happy to help.
Cheers!
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