+1Whenever I right click after selecting an existing swim lane and choose “Insert Lane Above/Below”, the page becomes unresponsive and I am forced to shut down the page and reopen it again. The error code given in my chrome browser is: Error code: RESULT_CODE_HUNG. I’ve rebooted and tried a different browser.
I’ve already checked my wifi connectivity and everything is running as normal.
Best answer by Zuzia S
Are you still experiencing issues, or are you able to reproduce the issue?
If you are, could you please provide the following information in order for me to have a closer look?:
Once again, we appreciate your help and patience!
+8Hi
Could you share a temporary Document Support PIN for this document? This will help me take a closer look at what’s going on. This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Help Center article .
I was having this issue. The only fix I found was to create a blank chart, then copy and paste the chart I had created. I had to re-format the rules I created previously, but it allowed me to add swim lanes without freezing the page.
Not an actual fix, but a work-around in case you need one.
+8
Could you confirm whether the issue occurs in a private or incognito window to help us narrow down the potential cause? For help with opening an incognito window, please see this community post .
Additionally, could you also try connecting to a different network or disconnecting from your VPN (if applicable)?
If those don’t resolve the problem, can you please send the following information so I can take a closer look?
Thanks in advance for your help and patience!
+1Hi- I was unfortunately on a tight timeline so I used the workaround of creating a new chart and copy/pasting my data. Because I needed to have a clean doc, I deleted the malfunctioning tab. I did, however, attempt to reproduce the issue in an incognito window (before deleting the tab) and the error did occur there as well.
+8
Are you still experiencing issues, or are you able to reproduce the issue?
If you are, could you please provide the following information in order for me to have a closer look?:
Once again, we appreciate your help and patience!
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