When exporting presentation mode to powerpoint. The powerpoint export does not display the Jira Cards. Has anyone ran into this issue.
Solved
Jira Cards missing in PowerPoint export
+1Best answer by Ambar D
Thank you for posting in the Lucid Community! Thank you
I’d love to help and dig into this a bit more-
- Try the export in a Chrome Incognito browsing session. This often improves performance by clearing your cache and cookies and disabling your extensions.
- Sometimes issues like this can be related to internet connection speed or network security. Please try the export again on another network, ensuring that you are on a strong, stable connection.
- Is the page that you are trying to export a Master Page? If so, it will be omitted from the downloaded version of your document and you will need to convert it into a page before exporting. To do this, left-click on your Master Page tab and select "Convert to Page".
If none of these tips help, would you mind sending me the following details so I can take a closer look at the issue?
- A screenshot of what your slide looks like in Lucid + a screenshot of the same exported slide in PowerPoint
- A screenshot of any error messages or pop-ups that appear when you attempt to export
+24- Lucid Legend Level 10
Hi
Lucidchart’s PowerPoint export does not fully support Jira Cards because they are dynamic, integration-based objects, so they may not render in presentation-to-PPTX exports. This is a known limitation rather than a one-off issue
Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards
+11Thank you for posting in the Lucid Community! Thank you
I’d love to help and dig into this a bit more-
- Try the export in a Chrome Incognito browsing session. This often improves performance by clearing your cache and cookies and disabling your extensions.
- Sometimes issues like this can be related to internet connection speed or network security. Please try the export again on another network, ensuring that you are on a strong, stable connection.
- Is the page that you are trying to export a Master Page? If so, it will be omitted from the downloaded version of your document and you will need to convert it into a page before exporting. To do this, left-click on your Master Page tab and select "Convert to Page".
If none of these tips help, would you mind sending me the following details so I can take a closer look at the issue?
- A screenshot of what your slide looks like in Lucid + a screenshot of the same exported slide in PowerPoint
- A screenshot of any error messages or pop-ups that appear when you attempt to export
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