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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,597 Topics
  • 13,568 Replies
5597 Topics
Sam P
Sam P
posted in Product Questions
Allow documents created by various users to be shared across entire team

Hi We have a number of documents created by a handful of team members but they are not currently shared. We are having to request sharing of each document whenever we run across one that other team members need to edit. I guess the question I'm asking is can an admin somehow bulk-share documents that were created within our team/domain/account by various users? Or does each team member have to individually share each document they created? Thank you!

101
Emma B
3 years ago
Pauline C
Pauline C
asked in Product Questions
How do I transfer Lucidchart files from my account to another account?

Hello  I am administrator of Lucidchart accounts for my company. Some users have quit our company since a while. We had to desactivate their licence and their documents have been transfered to my own account into my documents . Employees have manifested to get back them - i mean obtain the propriety of these fles and doc but i do not find a way to proceed. Share files and document is not the solution I request. This transfer is possible when I delete an account but not when account still have to exist - mine.

1391
Abby S
3 years ago
Diane G
Diane G
asked in Product Questions
Where to find BPMN shapes in Lucidchart

I have looked through all of the shape libraries available in my account and I can't find all of the BPMN shapes that are used in Lucid's BPMN examples. I'm specifically going insane trying to find the parallel gateway symbol (diamond with plus inside). Even when I create a new diagram from the BPMN Collaborative Mfg Process Example template which uses that gateway I still don't see it in my shapes list. Where are all the rest of the BPMN shapes and how do I get them into my library? Are they only available with a specific license?

382
Diane G
3 years ago
Carlos V
Carlos V
posted in Product Questions
Se supone que ya tengo la cuenta de estudiante pero no me deja usar ayuda porfavor :(

Se supone que ya tengo la cuenta de estudiante pero no me deja usar ayuda porfavor :( 

61
Flavia D
3 years ago
Brett S101
Brett S101
posted in Product Questions
Best Practice for related charts

I'm working on a comprehensive workflow that has several related processes in separate charts. Is it better to have one file with many tabs/sheets or link smaller files to the master file? Does performance degrade faster with on approach? Thanks!

01
Liz G
3 years ago
Michael O101
Michael O101
asked in Product Questions
Edit spacing UML Sequence Diagram

Hi I am creating the most simple of UML Sequence Diagrams with the markup created in vi/notepad. I include it below: participant p1 as "participant 1"participant p2 as "participant 2"activate p2p1->p2p2-->p1deactivate p2 The markup creates the diagram but the spacing in the activation appears screwy. See attached pic generated from this markup but annotated too. Can this autogen sequence diagram be corrected with additional markup and if so how? Regards Mike  

681
Flavia D
3 years ago
Aeriel S
Aeriel S
posted in Product Questions
License Allotment

I saw earlier that there's a place where we can allot a license for each group but I just couldn't find that option anymore on our Lucidchart account. Was that a bug I saw and can only be accessed by Enterprise accounts (We are not on Enterprise)? Also is there a way to not give users permission to add users to our team? We only want the Team Admin and the Account Owner to have that capability.

212
Aeriel S
3 years ago
Devin G102
Devin G102
posted in Product Questions
Won't Print new document created from a template

HiI created a new document from a template but when I try to print it or save it as a PDF it will not print my new document but the original template.  I tried opening it in an incognito window but still with the same results.When I create a document without the help of a template if printed fine.Devin

11
Shanna H
3 years ago
MJ R
MJ R
posted in Product Questions
Export Doesn't Work in Safari

I tried to export my diagram as PNG and it says it "processed completely" but didn't actually download. Please advise.

21
Ashley C
3 years ago
Tony H
Tony H
posted in Product Questions
OPML

Given the rich templates for mindmapping I wonder if there any kind of plans to allow OPML (Outline Processor Markup Language) for mindmaps generated in other tools.   Given that it's an open standard and most mindmapping and outlining tools export to this it seems like a logical feature / function?

503
Micah
3 years ago
Derek N101
Derek N101
posted in Product Questions
Rounded Everything

How do I set the default to have square corners again?  I know how to change each individual item but this is tedious and should be set at the default level.

302
Derek N101
3 years ago
Ariel Autumn C
Ariel Autumn C
posted in Product Questions
I am leaving a company - How do I transfer ownership of all of my folders to another employee before I leave?

My lucid charts are all for my current team I work with and I am changing employers - I need to transfer ownership of my entire folder set to another person that will remain at the company I currently work at. How do I change the ownership for all of my folders? If that is not possible then if I "share" the folders with another employee - then after my log in is cancelled will they still be able to access all of those process flows and all of my folders?   Thanks.

511
Abigail M
3 years ago
ANDREA ELENA P
ANDREA ELENA P
posted in Product Questions
cambio de cuenta a cuenta educativa

necesito la ampliación de mi cuenta educativa para poder efectuar mis trabajos.

121
Leianne C
3 years ago
Kate L101
Kate L101
posted in Product Questions
adding multiple icons to a legend

Hello I want to create a legend to include all of the icons used in my conditional formatting but when I follow the steps listed below I am only able to add one and there is no text to accompany it. Please advise! Create a legend if you are using icons If you used icons as your conditional formatting drag out a rectangular shape and use the icon button in the top formatting bar to apply the icon that you used: 

183
Emma B
3 years ago
bryan.zako
bryan.zako
posted in Product Questions
New layer appears before I toggle it

I've created a flowchart. I've hotspotted a shape in the flow chart to a new layer that provides a blow up of the information in that shape. So far so good. However when I run the slide the new layer default appears over the flowchart before I toggle the hotspot. This is a problem as ALL the shapes in the primary/main flowchart will eventually have a detailed layer attached to it and if they all show without the user specifically toggling that shape the image will be a mess..   I am looking for functionality where I must toggle the hotspot to see the new layer not that the new layer appears by default. I want to toggle the shape only not set up a SHOW or HIDE functionality for the layer. Is this possible or does toggling mean having the layer appear by default and you toggle off the layer?

42
Sami H
3 years ago
Melissa R
Melissa R
posted in Product Questions
Transfer Shape Library

If an the account who owns a shape library is deactivated but the library is shared with the team what happens to the shape library?  Is it possible to transfer the shape library to a new owner?

11
Katrina V
3 years ago
Joan b
Joan b
posted in Product Questions
Free plan

With the free plan is it 3 documents total or 3 documents per month

11
Micah
3 years ago
Nick S
Nick S
posted in Product Questions
Hide fields in ERD

When I imported my tables to my ERD I choose to show the fields.  However I want to hide the fields on the diagram.  Do I need to do two imports one with fields and one without OR is there a way to hide the fields on the diagram with the fields. 

332
Nick S
3 years ago
Brian P
Brian P
posted in Product Questions
Restoring wall after removing a Door in FLoorplan

I created a series of walls and put a door in the room.  I then made a copy of this diagram and removed the door (to show as-is and to-be) but now there is gap in my wall which I cannot seem to restore (close the opening created by adding the door).  Am I missing something -- or is the Floorplan template in Lucid missing something?

22
Brian P
3 years ago
Diana O
Diana O
asked in Product Questions
How do I duplicate a Lucidchart document so that I have two slightly different charts?

Hello!    I have two process charts that are very similar. How can I SAVE AS a new chart and keep the original chart. Basically Chart 1 and Chart 2. I don't want to recreate a chart if it is already done. thank you. 

39810
Abby S
3 years ago
Diana M
Diana M
posted in Product Questions
Factura a nombre erroneo

Hola ! El día de ayer se facturo el plan anual a mi nombre sin embargo necesito que se facture a nombre de la empresa. 

21
Sami H
3 years ago
Natasha S
Natasha S
posted in Product Questions
Multiple layers with hotspots

Hi please can you assist me. My page contains multiple layers. As each layer shows up the layers below is then "hidden".  However The bottom layers have some active hotspots linking to other layers...and in presentation mode when the top layer-classification is open the hotspot areas on the page still works when clicking in the area where the hotspot on the page is although you only visibly see the top layer. How can I deactivate the hotspots on the page when the top layer is in view   This is the page and classification then has its own layer... When you click on classification in the present mode and hold in cntr+shift then you can clearly see the areas below this layer where the hotspots are still active.  How do I resolve it as in presenter mode if you by accidently click in those areas the page changes to that hotspot.

71
Tate S
3 years ago
Imas N
Imas N
posted in Product Questions
Create link spot on image

Hi Question: Is it possible to create a connection spot on a imported image?  Example: I imported a Cisco switch from a visio stencil and I want to connect the ports to corresponding other switches. The connection points are by default just at the edge of the image but I want to do the drawing on a port level. Is this possible? Visio related function: Connection Point Tool Kristof

383
Leianne C
3 years ago
Hany A
Hany A
posted in Product Questions
Closing account and Data

If I closed the account. Will I lose the data in documents? 

121
Flavia D
3 years ago
Cym O
Cym O
posted in Product Questions
Cant access to any document

Hi everyone I can't access to any of my documents

35
Emma D
3 years ago
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