Product questions

I am writing a document that requires the symbols for playing cards in the text.  I know how to do this in MS Word.  2660+Alt+X as an example creates a spade symbol.  Is there a way to do this in LucidChart?  

 Hi  I am building ER diagrams for creating Database. I have a rough table structure in a Google spreadsheet. I want to know if we can import column name and tables from the spreadsheet by linking it as we can do it flowcharts.    Thanks: Priyanka

I'm crating a process map and ocasionally there is a need to link certain steps to a sub-process. How can I link the separate document I created for that sub-process to the relevant step in my main document? I tried linking as a page and as a separate document and it doesn't seem to work. Many thanks. 

As a previous Visio user I experience that my flowchart lines in Lucid have their own strong opinions about where they should go. I keep wrestling and often don't get it my way. Is there any way I can define where the connector shall have its corners?  Can I also have a line skip nicely over another (or just "pause") while passing it?  I'm used to all horizontal lines having priority over the vertical ones and that these pause while the horizontal crosses "over it". Can this be done in Lucid?  I have lots of processing elements in Adobe Illustrator like a positive displacement (piston) pump. Can I import them so they behave like shapes connectable or must I draw new ones for my special Lucid library? And/or could I edit the offered shapes somehow?  

When I have an elbow line going back to an originating line and then try to make the elbow longer before it turns back it always want to have the elbow line start left. This happens no matter where I click on the elbow line to drag it right. 

I want to add tooltip to lucid chart diagram then export it to pdf. In the PDF file when mouse over the tooltip displays. How do I do this?

I created some wire frames and wanted to export them to PDFs or JPEGS but when I try the size is reduced - I want just an A3 size format

Unable to save

I have created some custom shapes but when I use the red dot 'drag' function to insert a new shape it does not allow me to select a custom shape only the standard ones - how do I use the drag and auto place function with my custom shapes?

To whom it may concern Hello I'm a Japanese beginner user of Lucidchart. I'm really enjoying using it.   May I ask a question? When I tried to put Chinese character into a box most of them got garbled. For instance 漢字(kanji) gets into 漢■. Are there any good ways to write them correctly?   Regards kiyora

I followed the instructions to export Lucidchart to Visio but cannot complete the task.

Hi I got access_token and using access token  I reqeust https://api.lucid.co/documents/search api as following but I  the reponse {"code":"accessForbidden""message":"Access to this resource is forbidden""requestId":"530f5326c88efe43"} scope is lucidchart.document.content:readonly is there anything to do more? ** request **  curl 'https://api.lucid.co/documents/search' --request 'POST' --header 'Lucid-Api-Version: 1' --header "Authorization: Bearer $access_token" --header 'Content-Type: application/json' --data-raw '{ "product": ["lucidchart"] "createdStartTime": "2020-12-31T15:00:00Z" "createdEndTime": "2021-01-30T15:00:00Z" }'    

Over the course of the last several months I have been able to directly copy (CTRL-A) to group all objects in a Lucidchart diagram copy (CTRL-C) and then move over to Powerpoint and DIRECTLY PASTE (CTRL-V) the combined lucidchart as a JPG into Powerpoint.  Why does this not work anymore?

We are a custom metal fabricator looking for metal fabrication flowchart templates. Is anybody aware of anything out there ?

In an org chart in Lucidchart when you collapse the structure and are only left with leaders those leaders show a blue dot with their number of direct reports.  Is there a way to remove that blue circle with its number?

Is there a way to work offline?

Is it possible to set automatic positioning of all lines that cross over (ie. if lines crossover horizontal line is always on top)?

Hi  I am able to create hyperlinks and do all of the rather neat things behind the lightening bolt button with individual shapes (as per this article on hyperlinks and this article on actions)  however the second I group two or more shapes together the lightening bolt icon is greyed out. its a bit frustrating and gets in the way of me doing things quickly like quickly creating a drop down menu or a "back" button composed of a square and an arrow. I know I can take a screenshot and reinsert the shape as an image and use that. but I'm hoping there is some way to make a group of shapes a hyperlink I have missed. 

I am a high school teacher do we get any discounts

Depuis ce matin jeudi 2 février 2023 je n'arrive plus à coller des copie d'écran sur mes canevas Lucidchart. J'ai le message "La mise en ligne de l'image a échoué". Pourriez-vous m'expliquer ce qu'il se passe et comment y remédier ? Merci.

Where can I find detailed instructions on creating and modifying org. charts?

Is ADO (Azure Dev Ops) Integrated with Lucid Chart

I have successfully added the Lucidchart extension to Google Drive and Google Slides (as per attached image) but when I open the extensions in Google Slides the LC extension doesn't appear. I've uninstalled & reinstalled a number of times without success. Can anyone support with this?  

Rather than relying on the creator to share with you as reader only editors should have the ability to set their view to read only while reviewing the document. This is critical in the early stages of review as many diagrams are large and accidental changes are possible while navigating the content. Should be an easy feature to add. 

I noticed from yesterday (1st February 2023) that I am no longer able to copy diagrams and shapes from Lucid chart to external apps like Microsoft word and PowerPoint or Mac pages and keynote. I have always been using a simple select all (cmd+A) copy (cmd+C) and then just paste (cmd+V) in word or PowerPoint without any issue. Now I need to export the diagram to jpeg or other format and import to my documents.