Product Questions

We have purchased LucidChart Confluence OnPrem and really like the way we can create diagrams.  Now we would like to use the diagrams in other places more specifically to our software documentation which we write in Markdown and generate through our builds. The markdown files are stored close to the source code of our product to enable proper versioning. We are looking for a good way to automate (or something close to it) the way these diagrams are used in our documentation. They need to be in a image format and located in a specific folder. We have an option to export it to a file but that is rather cumbersome as you need to locate the diagram in Confluence do your adjustments and then export it which means a lot of clicking and entering a filename. You also need to browse to the folder in source code every time you export it. Nothing is remembered. We need to make this process smoother; otherwise the people writing the documentation will be

 Hi Team    We have integrated Lucidchart with GApps (SSO Enabled) business functionality is to suspend the user licence when a user Google Account gets suspended their licence should be removed do we have any API thats available to remove user licence when their google account is suspended?

How can i generate a consumer key and secret for canvas lms. I have a team account

I am trying to access Lucidchart documents via the Google Drive API but I don't know how to get Lucidchart document ID from the Google document ID. I am searching the Google Drive and I would like to get the images of individual Lucidchart document pages but I haven't found an easy way to get the proper Lucidchart document ID. Can you tell me if this is possible?

For the more architect minded user who absolutely loves Lucidchart I would like to suggest the following as I (maybe we) do not think like a UX/UI designer or programmer: 1. Paintbrush with format options to select.  If the paintbrush could be similar to photoshop touch one shape then change the others.  Initial command would would be to select what you want to change color shape line shape line color or shape color then start clicking away to change what you want.  A simple grab the brush select the option then click away. 2. Shape modify join.  Be able to use a pencil tool to snap a line and "join" (as in the AutoCAD function) to create a new shape quickly.  Think of making a file folder icon use a rectangle and "join" a tab drawn off the shape.   3. Option to "Pin" or "Anchor" the tool bar when pulling out colors or other tools so they do not disappear. I still give Lucid an A+ plus and enjoy using it.  Thanks.

HiIt would be good to be able to hide tabs that are work in progress.Or be able to amend access to 'Only me' while being worked on.Or something better - at the moment any WIP is confusing for our internal customers that have view-only access and can see all WIP tabs. 

Oi! Preciso de ajuda para encontrar um arquivo:  Exemplo de Carta de Projeto (Clique na imagem para modificar online) https://www.lucidchart.com/blog/how-to-make-a-project-charter

I am trying to use Perfect Wiki for MS Teams which makes it possible to link to a published LucidChart document (or an embedded document) which is great. But what is not great is that i cannot use the MS Teams Lucidchart App as that lacks the share menu (and the share title button).  Is there a special reason why the sharing is disabled inside teams?

I have been using LucidChart for years and now almost all of my previous diagrams are missing from my documents list. I have had no service break but I modified my email address. Is there some archive going on? I need my older diagrams. Any ideas? Robert

Hi After working for years in Vizio and now working in LC because I'm on a Mac I can't believe rotating groups is still not possible. It was possible in Vizio 14 years ago. The inability to re-arrange space plans with grouped objects is a huge pain. I would go to a competitor just on the feature alone because I'm constantly working on space plans for tradeshows. Our booth space varies from show to show so I am constantly having to reorganize objects that are grouped.    

I'm trying to create a simple sequence diagram and have enciuntered a head scratcher: The last participant declaration results in an error in the diagram.  Here it is again a dummy participant last. Is this the only place to research andreport bugs?

We share diagrams via a Shared Drive but if the author of the diagram is deleted from lucidchart what happens to their diagrams in the Shared Drive? Will the Sync try to delete them?

Not sure if this possible at all and apologies if this (or similar) has been asked. I'm attempting to create a call flow diagram for ease of description where the only outcomes would be yes and no.  I'm wondering if I would be able to create a button where if selected would jump to separate part of the flow on the same page. And if so would this only be usable in Lucid or would exporting to a PDF operate in the same way? Thank you in advance. 

We are looking to add names/port numbers to all the network rack diagrams. How would this be created? Are there more shapes we can create/import for network devices?

HiI installed the Lucidchart add-on for google docs and it's not showing up under the add-ons section. Have refreshed the page cleared cache tried different browsers and no avail. Please advise.Jonathan

Can we link multiple sticky notes to one shape simultaneously rather than individually create a line connection? Say you're creating a sitemap of a website and you want ten pages to all connect to a higher-up page in the hierarchy. Instead of individually creating the connection can you select all the sticky notes/shapes and then click (without creating a group)?

Добрый деньЯ в конце 2022 года в декабре сделала тут диаграмму (сложную) а сейчас ее нетПожалуйста помогите мне найти ее

While I export my diagram to visio I got a blank page on the exported visio file

If I import multiple images. How do I change which one overlaps and which one goes "underneath". I have an image I want to put on top of another but it goes underneath the image instead and no longer is visible. I've researched and experiement with "layers" "fill color" and "transparency". Thanks.

I have a frame full of items I want to copy and paste everything into a new place. I highlight everything and press ctrl+C Then press ctrl+V It pastes it on top of where I'm working and the items get attached to the frame underneath I've tried moving to blank part of the board and pasting there but then I just get a blank frame and the contents don't copy. The only solution I've found it to open a whole new board paste it there and then copy it from there and paste it back into my original board this is a real pain. Am I doing something wrong or is this a bug?

In the past couple of days I've noticed that a number of Smart Container powered timelines are no longer working as expected. My timeline is fed from a CSV and the containers are labeled "Week 1" "Week 2" and so on. Previously these container columns would appear in the expected order (1 2 3 4...) starting from the left of the Smart Container. But as of the last couple of days the containers are re-sorting seemingly randomly and are out of sequence. It is impossible to drag the containers or to use the "Manage Containers" menu to reorder the containers. If I drag a container in the Mange Containers list to a new position it will move in the list but the actual container remains unchanged. Refreshing the page or moving to a new menu and then back again simply moves the item in the Manage Containers menu to the original (incorrect) location. Furthermore if I duplicate the tab the Smart Container will render with the containers in the proper order but only until th

We are trying to lock down Lucid a bit more and have noticed that View Only licenses can be given to anyone and while they have less rights being able to view is a privilege we want to manage. Does anyone know how to set up view only licenses to be requested before being granted? Thanks!

I am a fairly new Lucidchart user.  I have a file where there are 10 people I have shared it with.  I would like to add a comment in some way that notifies all 10 of them to read and respond to the comment.  At this time all I can see is to @ separately each person.  Is there some other way to send a message/communicate that alerts all 10 people without @ each person?

Hi there -  I just removed a user from team (no longer works here) and mistakingly didn't transfer his documents!  Is there any way to restore this users files and add them to my account? This is rather urgent!

I have the trial version of Lucid art but can't seem to find a layers option - does this exist in the trial version? Thanks