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If you have lost your documents or work please check out our Troubleshooting: Lost documents or work Help Center article . If you still have questions after reviewing the article comment them below! We'll be happy to respond and help you with any question or concern you have.  

Correct Account ✅

If you found your documents in another account and would like to merge your accounts please review our Merge Accounts Community post

Trash 🗑️

It is easy to accidentally delete documents. You can check your trash folder to see if they have been deleted. If the document is in the trash check out this  Restore from Trash Community Post.

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it is my understanding that the documents do not get deleted for ever unless you delete them manually is there a max space or time before they are gone?

Hi @suleiry m thanks for continuing this post! That's correct your documents will not be deleted unless you choose to move them to Trash.


Those documents will remain in the trash indefinitely unless you choose to Delete from trash - which will delete the document forever. The Trash section of this Help Center article has some more details and steps on how to delete an item from Trash. Let me know if you have any questions!

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