Hi @suleiry m!

Thanks for posting in the Community! As an admin you can edit the user's username or email address but the user will be required to change their password. To reset a password the user can follow the reset password flow with this link. 

If you or the user needs support resetting a password you can submit a support ticket here and our team can help you manually reset it!

For more information on security and managing your users you can reference these linked Help Center articles. 

Let us know if you have additional questions - we are happy to help!