Skip to main content

Lucid keeps logging me out

  • July 20, 2023
  • 2 replies
  • 101 views

David P102

Heya lucid keeps logging me out couple times a day. We have a o365 integration but everytime i open a board Im a guest even though i logged in that day.

Very annoying especially when logging in kicks you out of the current board you are in.

 

Comments

Suleiry M
Forum|alt.badge.img+5
  • July 23, 2023

I actually had this issue and realized that I was logged in in two devices at the same time.. I logged out of both re logged in and it didnt give me issues hope this helps! 


Coumba D
Forum|alt.badge.img+7
  • Lucid support team
  • July 25, 2023

Hi David

Thanks for posting in the Community and apologies for this delayed reply!

Suleiry's suggestion is a great starting point to troubleshoot the issue (thank you Suleiry!) - could you please try this as a first step?

If this does not resolve the issue please submit a support ticket so that our team can look into your specific situation and dig deeper into the issue.

Thank you!