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David P102
July 20, 2023

Lucid keeps logging me out

  • July 20, 2023
  • 2 replies
  • 133 views

Heya lucid keeps logging me out couple times a day. We have a o365 integration but everytime i open a board Im a guest even though i logged in that day.

Very annoying especially when logging in kicks you out of the current board you are in.

 

    Comments

    Suleiry M
    July 23, 2023

    I actually had this issue and realized that I was logged in in two devices at the same time.. I logged out of both re logged in and it didnt give me issues hope this helps! 

    -Suleiry Matos
    Coumba D
    Lucid support team
    July 25, 2023

    Hi David

    Thanks for posting in the Community and apologies for this delayed reply!

    Suleiry's suggestion is a great starting point to troubleshoot the issue (thank you Suleiry!) - could you please try this as a first step?

    If this does not resolve the issue please submit a support ticket so that our team can look into your specific situation and dig deeper into the issue.

    Thank you!